Financial services top trends 2025

Strategic imperatives for driving market leadership in the coming year and beyond

Transformation is the name of the game across the financial services industry, as change continues to define the competitive landscape. Capgemini’s latest research identifies three core themes around which the future of financial services will evolve:

• Customer first: Transforming customer experience focusing on omnichannel interactions and the value of products and services
• Enterprise management: Revamping processes, teams, solutions, and operations to run enterprises with greater agility and operational efficiency to optimise the cost of doing business
• Intelligent industry: Leveraging the most modern solutions to deliver an end-to-end digital experience that transforms the value chain – from design to delivery of intelligent products and services

These themes inform the industry’s response to today’s challenges and opportunities and point to how financial services organisations will position themselves for ongoing success – key industry trends are evident.

We’ve developed trends books 2025, covering nine major sub-domains of the financial services industry. Each trends book provides a comprehensive overview of the top 10 trends shaping the future of the business – and offers insights and real-world examples of how to stay competitive; to rise to the ever-increasing demands and expectations of customers, investors, and regulators; and to unlock growth.

Download the trends books 2025 that are most relevant to your enterprise.