Robotic Process Automation accelerates regulation process at the Environment Agency

Customer: Environment Agency (EA)
Industry: Government & Public Sector
Region: UK

Client Challenge:

The Environment Agency needed to replace the manual activities required to issue environmental permit and licence applications with a fast, accurate, and secure automated alternative


Developed as part of a strategic partnership with the Cabinet Office, Capgemini’s best-in-class Robotic Process Automation solution has replaced the vast
majority of labour-intensive manual tasks


  • Reduction of processing time in issuing permits from 65 minutes to less than seven
  • Improved accuracy and data quality
  • Improved staff satisfaction

EA Success Story

File size: 856.20 KB File type: PDF

Featured Testimonials

Robotic Process Automation, EA Business, Implementation Lead, DDTS Automation CoE Lead Environment Agency

"Capgemini’s RPA solution has delivered a significant productivity gain for the Environment Agency’s National Permitting Service, by enabling our staff to hand off the administrative, manual, labour intensive issuing of environmental permits and licences to their own personal robot assistant. Our staff were integral to the design, build, and testing of the bot and we’ve been able to repurpose effort to tasks they enjoy and we value such as customer liaison, creativity, and expert judgement.”