Customer: Environment Agency (EA)
Industry: Government & Public Sector
Region: UK
Client Challenge:
The Environment Agency needed to replace the manual activities required to issue environmental permit and licence applications with a fast, accurate, and secure automated alternative
Solution:
Developed as part of a strategic partnership with the Cabinet Office, Capgemini’s best-in-class Robotic Process Automation solution has replaced the vast
majority of labour-intensive manual tasks
Benefits:
- Reduction of processing time in issuing permits from 65 minutes to less than seven
- Improved accuracy and data quality
- Improved staff satisfaction