- Be industry leader in mobile, social and emerging interactions
- Increase organisational agility
- Increase customer loyalty
- Drive customer interactions
- Ensure customer trust through effective risk management
- Designed the future state operating model and governance for consistent digital transformation
- Enabled the client to achieve a number of high profile quick wins to demonstrate potential
- Ensured stakeholder alignment through continued engagement with more than sixty senior executives, across multiple siloed business units, throughout the project.