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Imperial War Museums, Capgemini and Google Cloud make 20,000 Hours of Oral Testimonies

The solution transcribes, translates, and enables interactive exploration of vast oral history collection, deepening public understanding of 20th-century conflict

Artificial intelligence with generative and agentic AI

The defining transformation of our time

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Capgemini Research Institute

Recent client stories

Building a greener sport from procurement to pitch with World Rugby

World Rugby partnered with Capgemini to embed sustainability into procurement – co-creating a framework that drives responsible sourcing and supports climate goals across global rugby operations

Digitising history to shape the future through AI with Imperial War Museums

IWM partnered with Capgemini to transcribe and translate parts of its vast oral history collection, enhancing public access and understanding of 20th-century conflicts through AI-driven solutions.

Twinings Ovaltine simplifies its business processes and accelerates its growth with SAP S/4HANA

Partnering with Capgemini, the company introduces SAP S/4HANA and a suite of other SAP products – like SAP IBP and SAP Analytics Cloud – to simplify and standardize various processes to support further growth.

Supporting LooseHeadz’ delivery of its global mental health mission with a transformed partner experience

LooseHeadz partnered with Capgemini to streamline its partner management process, freeing the team from admin tasks to focus on providing mental health support to rugby clubs around the world.

Shaping the wing of tomorrow with Airbus

Capgemini and Airbus work together to create a digital smart factory solution – Digital Assembly for Wing (DAWN)

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Reports

Trust and human-AI collaboration set to define the next era of agentic AI, unlocking $450 billion opportunity by 2028

Agentic AI is poised to deliver up to $450 billion in economic value by 2028 yet, despite strong momentum, only 2% of organisations have fully scaled deployment and trust in AI agents is declining. Organisations are discovering that AI agents deliver the greatest impact when humans remain actively involved. Nearly three-quarters of executives say the benefits of human oversight outweigh the costs, and 90% view human involvement in AI-driven workflows as either positive or cost-neutral. This is according to the Capgemini Research Institute’s latest report “Rise of agentic AI: How trust is the key to human-AI collaboration”, that finds trust and human oversight are critical factors in realising the potential of agentic AI, and the gap between intent and readiness is now one of the biggest barriers to realising the $450 billion opportunity.

Jul 16, 2025

Reports