Pega

Intelligent decision-making for engaged customer experiences

Customer experience has always been about understanding what customers want. In a digital world, where customers expect engaging and personalized journeys, it is more important than ever to provide this experience in real-time.

Pega operates cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and innovations in Artificial Intelligence. In addition to new generative AI-powered boosters, Pega Infinity ’23 also encompasses updates to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Capgemini specializes in shaping digital transformation to individual business needs. As a Pega Partner, we combine forces to make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations. 

    Capgemini at PegaWorld 2026

    Proudly showcasing how we combine agentic capabilities with human intellect to deliver enterprise-ready outcomes.

    Read more

    Winner: The Pega Industry Excellence Award 2025 in Insurance

    This award celebrates our innovative, high-impact delivery using Pega’s cutting-edge technologies to serve our insurance clients.

    Find out more

      Our partnership

      The power of platform, and strategy

      Explore our growing list of Pega specializations, which underpin our elite customer experience capabilities:

      Global Delivery Building more innovative businesses, that significantly benefits their customers, stakeholders, and their partners

      Global Solutions – IA Specialization Implementing solutions so that skilled workers can spend more time innovating

      Global Robotic Process Automation (RPA) Building RPA solutions to improve employee productivity by automating manual tasks

      Customer Service Designing customer experiences that drive loyalty, retention, and engagement across all channels

      Customer Engagement Enabling hyper-personalized customer interactions that boost brand loyalty and yield more meaningful data

        ESG evaluator solution

        A comprehensive ESG assessment tool for scoring and benchmarking ESG details on industry benchmarks to accelerate sustainability progress

        Find out more

        Citizen services solution with Pega

        Citizens and businesses demand an always-on, relevant and consistent government experience. Our Citizen Services Solution delivers that.

        Find out more

          A seamless journey

          To request grants for French households towards energy renovation

          Client stories

          Wind Tre calls in new marketing capabilities in support of customer experience

          By engaging with Capgemini, Wind Tre develops and implements a solution based on Pega, Adobe and Google Cloud components that enables more personalized inbound and outbound customer communication.

          Read more

          iQera implements PEGA CRM and transforms the debtor experience

          In a joint effort with Capgemini, iQera proactively tackles the challenge of enhancing its debt collection processes and deploys a fully configurable solution within just three months

          Read more

          Our sector expertise

          Technology isn’t one-size-fits-all. We work with Pega to develop solutions for key industry sectors such as financial services, public sector, telecommunications, and media and entertainment – and we make them specific to our clients’ needs. Our domain expertise, consulting capabilities, and technical skills help to make customer interactions high-value, relevant, and personal.

          Capgemini_Industries-Banking

          Financial services

          We provide an optimal, personalized customer experience in banking, capital markets, and insurance, with Pega’s market-leading low cloud platform.

          People walking in a busy urban area with a modern glass building in the background.

          Public sector

          We leverage Pegasystems technology to modernize and streamline legacy processes, providing transparency, expediting processes, and reducing costs for the public sector.

          Capgemini Industries Telecoms

          Telecommunications

          We leverage Pegasystems technology to gain efficiency and achieve customer satisfaction through real-time insights that help users and operators take the next best action for their calls.

          Research and insights

          Intelligent Automation for Customer first POV Banner image
          Point of view

          Agentic process automation for customer first organizations
          Point of view

          Effective investment in generative AI for marketing

          Awards and recognition

          Logo reads - Pega - Global Elite Partner
          Capgemini_Awards-and-recognition

          2025 Industry Excellence Awards in Insurance

          Capgemini has won the Industry Excellence Award in Insurance from Pegasystems at PegaWorld 2025, recognizing our leadership in leveraging Pega technology.

          Awards and recognition

          Meet our experts

          Niklas Jansson

          Niklas Jansson

          Senior Director – Customer Process Management CTO, Capgemini
          Niklas Jansson is part of the CTO Office for DCX Europe and has a strong track record and experience of working in various digital transformation and customer experience projects across various verticals as well as business and practice development. Niklas focus is on how to use technology to enable businesses create outstanding digital customer experiences and deliver transformative and business centric solutions through platforms, process orchestration, low-code, Artificial Intelligence (AI) and agile delivery.
          Stephan Kolarik

          Stephan Kolarik

          Vice President Capgemini DCX Europe
          Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. My mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. Result: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.
          Dinesh Karanam

          Dinesh Karanam

          Global Head of Customer Process Management and Contact Center Transformations, Financial Services
          Dinesh leads global business and technology transformations, applying 28 years of cross industry expertise to drive strategic innovation, operational excellence, and enterprise wide impact through GenAI, Agentic AI, and intelligent automation. He shapes differentiated go to market strategies, partners with CXOs and strategic partners on modernization initiatives, and scales global practices to enable responsible AI adoption and build future ready enterprises.

            Contact us

            Book a demo from one of our experts

            Contact us