Event

Capgemini at PegaWorld 2026

June 7-9, 2026
MGM Grand, Las Vegas, Nevada  

This is what agentic business innovation really looks like. 

We are proud to return to Las Vegas for PegaWorld 2026 – Pega’s flagship global conference where senior business and technology leaders converge to explore how today’s organizations are turning AI ambition into enterprise-ready outcomes. 

Join us at this year’s conference to discover how, together with Pega, we help organizations combine agentic capabilities with human intellect to drive innovation that powers adaptive platforms, drives personalization, builds trusted, industry-grade solutions, and orchestrates AI at enterprise scale. 

Stay tuned for more updates on our programming at PegaWorld 2026.

 Explore how we make it real with Pega

June 8, 2026 | 3:15–4:00 p.m. PDT | Chairman’s Ballroom 357

Discover how Capgemini’s AI-Assisted Legacy Modernization (CAALM) methodology, reinforced by the agentic capabilities in Pega Infinity and Blueprint, reduce time-to-enterprise-transformation and accelerate your journey to a modern, agentic workflow-ready platform. 

Speakers:

  • Niklas Jansson, Senior Director, Customer Process Management CTO 
    Capgemini
  • Alex Exum, Senior Principal Product Marketing Specialist, Pega

 

Session details

June 8, 2026 | 3:35PM – 3:50PM PDT | Innovation Hub (Marquee Ballroom)

Legacy systems are slowing innovation, agility, and growth. Discover how Capgemini’s AI Assisted Legacy Modernization (CAALM), accelerates the journey from legacy to cloud native applications. Learn how AI unlocks faster assessments, automated documentation, intelligent code transformation, and measurable value by cutting costs, reducing risk, and enabling future ready, autonomous enterprises.

Speaker:

  • Dinesh Karanam, Global Head of Customer Process Management & Contact Center Transformations, Financial Services, Capgemini
Session details

June 9, 2026 | 2:15PM – 3:00PM PDT | Premier Ballroom 316

Navy Federal Credit Union, in partnership with Capgemini, used Pega Blueprint to design and deploy a unified application replacing legacy Lotus Notes and IBM BPM systems—modernizing end-to-end Legal Operations. This session explores how blueprint-driven requirements, straight-through processing, complex business rules, automated routing, and advanced SLA and reporting capabilities enabled auto-resolution, reduced manual effort, and delivered a scalable, highly configurable legal case management platform.

Speakers:

  • Shalini Andavilli,Technical Product Manager, Navy Federal Credit Union
  • Arun Kumar, Principal Platform Engineer, Navy Federal Credit Union
  • Chantel Brown, Legal Operations Service Delivery Manager, Navy Federal Credit Union
  • Kalaivani Ganeshkumar,Vice President, Capgemini

 

Session details

Experience Capgemini and Pega co-innovation

Capgemini AI-Assisted Legacy Modernization (CAALM) with Pega

Leveraging our Gen AI-powered legacy modernization workbench, with CAALM, we accelerate legacy documentation, streamline source code analysis, and craft strategic business cases for transformation — laying the foundation for future-ready applications. With Pega Gen AI Blueprint and Pega Autopilot, organizations can fast-track their path to measurable value.   

Web banner- Evolving from KYC to CLM – revolutionizing customer relationship management. Transitioning from a compliance-focused KYC approach to a more dynamic customer-centric strategy that emphasizes the entire lifecycle of a customer relationship represents a paradigm shift in effective customer relationship management.

Perpetual KYC

A best-in-class, AI-infused, event-driven KYC solution to address the challenge of ever-increasing KYC backlog, with the power of Pega as the orchestrator in the pKYC ecosystem and AI powered agents to perform materiality assessment, alert dispositioning, and curate personalized customer responses whereby helping banks remain compliant with regulations all the while providing operational efficiency and a superior customer experience. 

Next Generation Citizen Services

Our Next Generation Citizen Services and Contact Center solution leverages our expertise in citizen digital services to deliver personalized, efficient, and responsive services powered by Gen AI and Agentic AI. By focusing on citizen life events, we design user-centric services around key moments in citizens’ lives, enhancing efficiency and relevance. Our digital transformation capabilities help public sector organizations deliver effective and seamless service experiences across all channels. 

Dark NOC: Agentic AI in Network Operations

Our Dark NOC solution represents a paradigm shift in autonomous network operations. By harnessing agentic AI-driven automation, Dark NOC ensures proactive network management, end-to-end visibility, and zero-touch resolution capabilities. This approach addresses the growing complexity of modern networks, ensuring resilient and efficient network operations. 

InsureXperience

Unlock the future of insurance with InsureXperience – our game-changing solution that seamlessly integrates Pega Infinity with core systems to streamline workflows and enhance customer interactions. This innovative solution automates policy issuance, accelerates claims processing, and reduces operational costs. It also provides a personalized customer experience with faster service and improved scalability, making a real impact in the insurance world. 

Research and insights

Intelligent Automation for Customer first POV Banner image
Point of view

Agentic process automation for customer first organizations
Point of view

Future proof your business with Pega Cloud
GenAI for Marketing_Banner
Capgemini Research Institute

From complexity to clarity: How CMOs can reclaim marketing to build competitive edge

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Point of view

Effective investment in generative AI for marketing
Consumer trend 2026 web banner
Report

What matters to today's consumer 2026

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Capgemini Research Institute

World Cloud Report – Financial Services 2026

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Meet our experts

Niklas Jansson

Niklas Jansson

Senior Director – Customer Process Management CTO, Capgemini
Niklas Jansson is part of the CTO Office for DCX Europe and has a strong track record and experience of working in various digital transformation and customer experience projects across various verticals as well as business and practice development. Niklas focus is on how to use technology to enable businesses create outstanding digital customer experiences and deliver transformative and business centric solutions through platforms, process orchestration, low-code, Artificial Intelligence (AI) and agile delivery.
Stephan Kolarik

Stephan Kolarik

Vice President Capgemini DCX Europe
Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. My mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. Result: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.
Dinesh Karanam

Dinesh Karanam

Global Head of Customer Process Management and Contact Center Transformations, Financial Services
Dinesh leads global business and technology transformations, applying 28 years of cross industry expertise to drive strategic innovation, operational excellence, and enterprise wide impact through GenAI, Agentic AI, and intelligent automation. He shapes differentiated go to market strategies, partners with CXOs and strategic partners on modernization initiatives, and scales global practices to enable responsible AI adoption and build future ready enterprises.

    Frequently Asked Questions (FAQs)

    PegaWorld is Pegasystems’ annual global conference, bringing together business and technology leaders to explore how organization’s design, orchestrate, and scale customer-centric transformation using the Pega Platform. The event focuses on real-world applications of intelligent automation, decisioning, and workflow orchestration – showcasing how enterprises turn strategy into execution across customer engagement, operations, and service. For organizations working with Pega and its partner ecosystem, PegaWorld is a forum to learn how complex processes are modernized, how decisions are operationalized at scale, and how human and digital work comes together to drive measurable business outcomes. 

    PegaWorld is designed for business leaders, transformation owners, enterprise architects, IT decision-makers, and operations teams responsible for customer experience, automation, and end-to-end process transformation. 

    Sessions at PegaWorld typically span customer engagement, decision management, intelligent automation, workflow orchestration, operational transformation, and enterprise delivery – supported by client case studies and practitioner-led insights. 

    Capgemini helps organizations translate Pega capabilities into real business impact – combining industry expertise, design, and large-scale delivery with deep Pega implementation expertise. 

    PegaWorld 2026 takes place from Sunday, June 7 through Tuesday, June 9 at the MGM Grand in Las Vegas, Nevada, U.S.  

    Yes. Registration for PegaWorld 2026 is still open.