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Unite operations with Future Franchise Services

Capgemini and ServiceNow deliver a solution for the fast-paced franchise environment

The relationship between a franchisor and franchisee faces multiple mounting pressures. Rising costs, rapidly changing technology, and increasing regulations make it challenging to meet the needs of the business, suppliers, and customers.

Each stakeholder in the franchise model has their own perspectives and expectations. And each group struggles with legacy technology and siloed business functions.

Future Franchise Services by Capgemini and ServiceNow is a modern, omni-channel solution connecting frontline workers with back-office functions, improving the relationship between franchisor and franchisee by:

  • Enhancing franchisee experience to improve resolution times with omnichannel support for fast-paced environments
  • Improving franchisee efficiency by connecting operations on a single platform with flexible technology and streamlined processes
  • Empowering employees through real-time data and easy-to-understand dashboards that give employees access to the information they need to serve customers better.

Streamline operations, drive efficiencies, and improve performance with Future Franchise Services by Capgemini and ServiceNow to get the future franchise organization you want.

Future Franchise and Field Service Management

Exploring Impact and Challenges with a Capgemini Global Partner Executive


    Empower your Franchises to deliver great customer experiences


      Market disruptions and challenges driving change

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