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Customer experience

Technology can be key for business operations

Market disruptions and challenges driving change

It is estimated the US has more than 790,000 franchise organizations employing almost 8.5 million people and generating more than $825 billion in economic output. Opening under an established name with solid business practices delivers higher success rates than independent businesses.

But even with a big name on the door, franchises are like any small- and medium-sized businesses hit hard by the last couple of years. Rising energy, labor, and transportation costs and access issues with raw materials have made it difficult to build a stable business.

Capgemini’s Future Franchise Services (powered by ServiceNow) can enhance service delivery and customer experience by creating frictionless franchise operations.

As a leading ServiceNow partner, Capgemini can help retailers and franchise operators by providing a wide range of services through a single, cloud-based platform. ServiceNow’s flexibility and scalability make it well-suited to meet the needs of both large and small franchise operations.

Download our POV to learn how to embrace technology to manage and compete in a disrupted market.

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Meet the expert

Manish Nadir

Vice President, Global Lead for India Industry Platform – Consumer Products and Retail, Capgemini
Manish is a retail thought leader, who specializes in store operations, cross-channel commerce and industry-led innovation. Manish leverages his domain expertise and evolving technology landscape to create powerful value proposition for clients while building an enabling ecosystem of partners to help power a global innovation network. He joined Capgemini with experience leading the evolution of cognitive-first enterprise offerings for consumer businesses and multiple business transformation programs for some of the top global retailers.

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