Technology can be key for business operations

It is estimated the US has more than 790,000 franchise organizations employing almost 8.5 million people and generating more than $825 billion in economic output. Opening under an established name with solid business practices delivers higher success rates than independent businesses.

But even with a big name on the door, franchises are like any small- and medium-sized businesses hit hard by the last couple of years. Rising energy, labor, and transportation costs and access issues with raw materials have made it difficult to build a stable business.

Capgemini’s Future Franchise Services (powered by ServiceNow) can enhance service delivery and customer experience by creating frictionless franchise operations.

As a leading ServiceNow partner, Capgemini can help retailers and franchise operators by providing a wide range of services through a single, cloud-based platform. ServiceNow’s flexibility and scalability make it well-suited to meet the needs of both large and small franchise operations.

Download Technology helps franchisees improve business operations to learn how to embrace technology to compete and manage in a disrupted market.