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Solution

AI-first two-tier enterprise core by Capgemini

Elevating business operations with Capgemini and Microsoft

Act ahead of competition: re-invent your operation model and improve process efficiency with an AI-first enterprise core running on SAP and Microsoft Dynamics 365 finance and operations.

We are stepping into a transformative era where artificial intelligence is no longer just a tool, but a reasoning partner capable of solving complex problems with astonishing speed and precision. This new wave of intelligence, readily accessible and constantly evolving, is poised to rewrite the rules of business and revolutionize the way work is performed. As AI systems become more capable, organizations must prepare to integrate these technologies not as add-ons, but as core components of their operational and strategic frameworks.

The challenge ahead lies not just in adopting AI, but in reimagining how work is structured around it. Businesses must begin designing for a future where AI agents take on increasingly sophisticated roles an evolution that demands thoughtful orchestration between machine capabilities and human oversight. This shift calls for a redefinition of workflows, where human creativity, empathy, and strategic thinking are amplified by AI’s speed, scale, and analytical power. The organizations that thrive will be those that empower their people to harness AI as a collaborator, not a competitor.

This is where Capgemini and Microsoft can leverage AI-first two-tier enterprise core. This solution is an AI-first approach for redefining enterprise operations by introducing AI-workers and enabling a highly touchless, autonomous employee experience. Within this evolving landscape, the two-tier ERP strategy plays a crucial role combining a centralized, stable ERP system at the headquarters (Tier 1) with more agile, independent ERP solutions tailored to the specific needs of subsidiaries or business units (Tier 2). At the heart of this architecture lies the enterprise core, a suite of integrated applications from providers like SAP and Microsoft, designed to support end-to-end business processes and ensure consistency, scalability, and innovation across the organization.

What we do

Capgemini’s AI-first two-tier enterprise core empowers global organizations to modernize their ERP landscape with a dual-layered strategy: a stable, centralized core for headquarters and a modular, AI-enabled ERP layer for subsidiaries. This approach delivers agility, intelligence, and cost-efficiency tailored to the needs of complex, multi-entity enterprises.

We enable rapid deployment through a global template approach, leveraging pre-configured, industry-specific ERP modules. This allows subsidiaries to go live faster, with minimal customization, while maintaining alignment with HQ standards. Capgemini’s low-code/no-code accelerators and reusable IP (like iPPD365 and DAN tools) reduce implementation cycles and empower business users to adapt processes locally.

Our two-tier model significantly lowers operational and ownership costs by decoupling monolithic ERP systems and replacing them with lightweight, scalable solutions for tier-2 entities. With unified support models, shared services, and cloud-native architectures, clients benefit from reduced infrastructure overhead, simplified maintenance, and faster upgrades all while preserving enterprise-wide governance.

Capgemini integrates AI-powered agents, Copilot Studio, and adaptive UX to deliver seamless, intuitive experiences across the enterprise. Whether it’s automating service requests, personalizing customer interactions, or enabling self-service for employees, our solution ensures that every touchpoint is intelligent, consistent, and human-centric.

Our composable ERP architecture supports business model innovation, M&A agility, and regional compliance without disrupting the core. With embedded AI orchestration, headless business services, and pre-integrated SAP + Dynamics 365 layers, clients can scale operations flexibly while maintaining a unified data foundation for enterprise-wide insights.

Microsoft Dynamics 365 and Power Platform

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Rapid CX Transformation

Client stories

    Fresenius transforms user access to IT services and support

    FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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    Eneco eMobility supercharges its customer care with generative AI

    Working with Capgemini, the charging services provider boosted agent productivity and enhanced the client service experience by introducing Dynamics 365 Contact Center – a Copilot-first cloud contact center, powered by Gen AI.

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    Transforming credit decisioning: A collaborative approach to customer-centric innovation

    Capgemini and a leading US bank developed a new credit decisioning platform that boosted credit availability by $700M, reduced high-risk exposure by $200M, and cut processing time by 50%

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      Latest insight

      Agentic_AI_Main VI
      Point of view

      The future of AI-driven ERP
      Point of view

      Unleash a new era of work with Capgemini and Microsoft Copilot for Microsoft 365 

      Meet our experts

      Oleksandr Krasnoshchok

      Global DCX & PBS – GTM and Value Lead, Capgemini
      Oleksandr is a global leader for several value propositions for our clients, such as Value and Competitive Advantage Framework, that focus on value creation, business model re-invention, process optimization, and identification of new competitive advantages. He helps Capgemini clients to envision, strategize, and realize business value made possible with AI-first Microsoft business applications across customer experience and enterprise core/ERP domains. Oleksandr’s background is in innovation and entrepreneurship, software development, and recently, Executive MBA.
      Nitin Mehra

      Nitin Mehra

      CoE Lead PBS Niche India, Global Solution Leader MS Dynamics F&O, Capgemini
      Nitin is a seasoned Microsoft Dynamics ERP expert with over 20 years of experience in Microsoft Dynamics ERP solutions. As a solution leader at Capgemini, he partners with clients to drive value through complex Dynamics ERP engagements. His expertise lies in solutioning Microsoft ERP transformation and initiatives.
      Sandra Ricciuti

      Sandra Ricciuti

      PBS Operations Lead for South and Central Europe
      Sandra brings over 20 years of experience in ERP leadership, successfully managing both SAP, Microsoft and Oracle practices. She has played a key role in delivering ERP initiatives and designing hybrid ERP solutions tailored to complex enterprise needs. In her current role as PBS SCE Operation Lead, she continues to work on impactful ERP programs that support business agility and long-term value.

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