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AI‑Powered ADM Services

Empowering the performance and continuous evolution of business processes

As the lines blur between business and IT, organizations need more than traditional delivery models. They need a partner that strengthens their IT operations and enables sustainable IT transformation in an AI‑powered landscape.

As traditional delivery models transition to automation and digital workforces, legacy systems aren’t keeping up. This creates pressure on both business and IT teams to adapt quickly, especially when dealing with complex application development needs, rising maintenance demands, and increasing expectations on operational resilience. At the same time, limited transformation budgets and dissatisfaction with vendor mixes add to the urgency for IT to demonstrate measurable value.

Responding to the evolving role of IT requires an agile, proactive, AI‑first solution. Our AI‑Powered Application Development and Maintenance Services (AI‑Powered ADM Services) give leaders the tools and insights needed to guide their organizations into the agentic future.

Transformative AI capabilities

Our AI‑Powered ADM Services apply advanced AI to optimize application services, modernize aging systems, and evolve your IT landscape. This includes automation enabled by AIOps, enhanced pipeline efficiency through modern DevOps and DevSecOps practices, and improved service reliability through integrated site reliability engineering principles.

This approach benefits the entire business – not only the IT department.

Optimized delivery costs

Foundational process industrialization and automation reduce operational costs while maintaining a high quality of service.

Continuous evolution

Continuous transformation of applications and service delivery ensures IT infrastructure remains agile and responsive, supporting ongoing legacy modernization and future‑ready IT capabilities.

Business value enablement

Aligning our service delivery model to transparently enable business value helps CIOs demonstrate the tangible outcomes of IT initiatives.

Enhanced agility

By leveraging AI, we improve agility across the IT landscape, reduce technology debt, and modernize aging applications for sustainable, long‑term impact.

Enabling infinite possibilities

Deliver business value – and be a leader in your industry.

AI‑Powered ADM Services in action

We’re delivering significant value to clients across industries, including:

  • A 40% delivery cost reduction and 30%+ incident reduction for a leading media and entertainment company, supported by automation and AIOps‑driven workflows that improved platform stability
  • A 70% reduction in total cost of ownership for a consumer goods leader through application rationalization and cloud migration
  • A stable, modern e-commerce platform that reduced order cancellations by 30% for a global retailer.

The CxO’s strategic partner

AI‑Powered ADM is more than a service; it’s the foundation for scalable IT modernization. By partnering with Capgemini, CxOs gain the tools to modernize their IT landscape, improve service delivery, and drive profitability. In a world of constant change, the right ADM partner makes all the difference.

Improving retail operations during peak trading seasons

As part of ADMnext by Capgemini, the Peak Monitoring Dashboard proactively monitors systems and applications to ensure zero operational disruptions

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Stabilizing and upgrading a restaurant’s platform to meet future demands

Future-proofing with a stable, scalable cloud-based platform suited for the fast-food industry

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Millions of UK citizens manage tax through the HMRC mobile app

Capgemini collaborates with HMRC to develop and evolve a highly accessible native mobile app to make managing tax processes easier and more efficient for customers

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Bridging gaps between order management and billing for a European Telco to restore revenue accuracy

Breaking down silos between order management and billing systems of a European Telco major to restore accurate revenue generation

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Delivering scalable solutions for customer experience management for a leading American industrial tech corporation

Capgemini enables a reliable, scalable application landscape using ADMnext solutions that elevates customer experiences while improving agility and responsiveness

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View all ADMnext by Capgemini success stories

What we do

Adaptive services, the first layer of our ADMnext stack, comprises an integrated portfolio that spans business processes, applications platforms, and hybrid infrastructure landscapes.

This portfolio covers the full development lifecycle, from transition, through building and support to decommissioning. This adaptive services layer brings flexibility and responsiveness to change across business processes, applications, and infrastructure. It also offers an easier-to-consume IT service that is aligned to business outcomes. And it frees up time and cost, to spend on transformation.

Site Reliability Engineering (SRE) from ADMnext by Capgemini supports enterprises by determining gaps in service reliability and creating a framework to address these gaps.

Site reliability engineering from ADMnext
Quality engineering in ADMnext
Enterprise automation fabric

ADMnext by Capgemini’s modernization services layer continuously remodels your IT landscape to reduce technical debt, complexity, business risk, and total cost of ownership.

At the same time, this layer increases landscape flexibility and agility, so your enterprise can be fit for the future. It includes a commitment to develop a roadmap and vision, and a 20% or more reduction in your IT landscape through rationalization, modernization and migration.

Cloud modernization with ADMnext
Clear sight IT decision maker 

Business insightful services

ADMnext by Capgemini’s business insightful services layer aligns your IT portfolio with your business objectives, driving progressive business process improvements – and bringing industry experience to the table.

Our business insightful services help you gain a better understanding of the value IT brings to your business – monitoring business KPIs, and focusing on business outcomes.

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ADMnext by Capgemini’s emerging products and services layer brings innovation into the heart of your organization, making it a continuous, incremental part of your business.

It gathers the latest thinking from across the Group to drive change, while mitigating risk from security and data fragmentation. It brings together collaborative eco-systems like the Applied Innovation Exchange network, design agency creativity, and inbuilt-innovation tools such as the Design Office to transform ideas into outcomes.

Learn more about what we do

ADMnext by Capgemini: Enabling infinite possibilities with business-focused ADM for accelerated growth. The change, innovation, outcomes – and future – you want.

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    ADMnext for Life Sciences by Capgemini

    Ensuring end-to-end supply chain observability through ADMnext for Life Sciences by Capgemini

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    ADMnext for Sustainability by Capgemini

    Transitioning enterprise IT to a greener era 

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    Site reliability engineering from ADMnext by Capgemini

    Reliable IT for an agile business.

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    ADMnext^Data: Unleashing infinite data possibilities

    Becoming a data master – The potential that data-driven ADM services hold for your business.

    Learn more

    ADMnext for SAP Solutions by Capgemini

    Securing your end-to-end journey to the Renewable Enterprise.

    Learn more

    ADMnext for Electric Utilities by Capgemini

    As network grids transform, smart transmission and distribution operators need to adapt.

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      Browse more of our solutions

      Capgemini cost savings
      Design office
      Intelligent automation platform

      Research and insights

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      Sustainability in application development and management (ADM) services
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      The generative AI revolution and enterprise applications
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      Enabling the renewable enterprise with ADMnext by Capgemini and SAP
      Report

      Why most digital transformation efforts fail – and how to avoid this
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      Align information and operational technology systems for a competitive advantage
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      Vendor consolidation: Streamlining your journey towards efficiency and growth
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        7-time next-gen ADM champions

        ISG recognizes Capgemini as an ADM market leader for the 7th year in a row.

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        Leader in intelligent automation

        ISG recognizes us as a leader in intelligent automation across the US and Europe.

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          Expert perspectives

          Enterprise management

          Increasing velocity with the Accelerated Delivery Center®

          David McIntire
          Sep 29, 2025
          Enterprise management

          Driving increased efficiency and business growth through data mastery with ADMnext for Data by Capgemini

          David McIntire
          Feb 24, 2025
          Enterprise management

          Enabling business continuity through RISE with SAP

          Gary James
          Jun 18, 2024
          Read more expert perspectives

          Meet our experts

          Sameer Bhagwat

          Sameer Bhagwat

          ADMnext Global Offer and NA ADM Business Line Leader
          Capgemini’s ADM services deliver tangible business outcomes for our clients – cost efficiencies, revenue gains and better customer experience. We partner with our clients on their transformational journeys, leveraging the latest technology and our deep understanding of their industry and specific business challenges.
          Gary James

          Gary James

          Head of ADMnext by Capgemini offer – Europe
          Gary James is at the forefront of development and market engagement for Capgemini’s European ADM Center of Excellence. Leveraging more than 25 years of experience in business applications, he partner’s with clients to align their application strategies and services with their dynamic market needs. Gary’s extensive background in SAP technologies and services includes global implementations and the creation of operating models to support and enhance existing multi-component SAP landscapes.
          Randy Potter

          Randy Potter

          Expert in Enterprise Architecture
          “I lead a team of enterprise architects advising Fortune 500 clients on their digital transformation, innovation, and the impact of new technology on their businesses. I advise the Fortune 2000 on their cloud strategy and implementation to support digital, IoT, Industry 4.0, and other initiatives. I also help organizations identify and achieve savings in excess of 10x their investment, while accelerating innovation cycles.”
          Ritesh Mehta

          Ritesh Mehta

          Expert in ADMnext by Capgemini, Solution architecture
          “As an ADMnext by Capgemini solution architect, I help clients transform their organizations to achieve operational efficiencies, increased speed, and heightened flexibility using our ADMnext offerings for ADM, DevOps, cloud, application analysis, and business insight.”
          Sachin Padgaonkar

          Sachin Padgaonkar

          Vice President, ADM Solutions
          I lead the portfolio ADM solutions team across all markets and specialize in ADM solutions for multi-tower deals. With +27 years of experience, I work with clients to develop value propositions around ADMnext to help them succeed on their growth journeys. I craft unparalleled offerings that serve to position Capgemini as business and technology leader for all of our clients by delivering unique business value. I’m also a seasoned SAP practitioner with experience across sales, delivery, and solutioning.
          Sonal Chaturvedi

          Sonal Chaturvedi

          Vice President, Group Industrialization
          Sonal is a Vice President in Capgemini’s Group Industrialization unit, leading the design authority for the function and overseeing its evolution. His team is dedicated to automation, AI-driven solutions, and data analytics, focusing on delivering cutting-edge innovations that drive efficiency and value for our clients.
          Biplab Biswas

          Biplab Biswas

          Expert in Application Management, Business Process Automation, Business Process Management
          “I am responsible for leading domain-centric solutions in the E&U sector, leveraging Capgemini’s next-generation tools and enablers such as Business Process Focus (BPF), Digital Readiness Assessment (Ready4D), and sector-flavored automation BOTs.”
          Philippe Roques

          Philippe Roques

          Global Head and founder of Clear Sight IT Decision Maker, Executive Vice President Capgemini
          Philippe Roques is an Executive Vice president and the global leader and founder of Capgemini’s Clear Sight IT Decision Maker approach. Over the past 11 years, Philippe had incubated, nurtured, and developed Clear Sight IT Decision Maker to become one of the best approaches for CIOs to make sound data-driven decisions on the future of their enterprise IT. A future that is delivered at speed and scale of large enterprises through the transformation expertise of the Capgemini Group.
          Pavan Prabhakar

          Pavan Prabhakar

          Expert in Complex ADM deal solutioning
          “As a part of the core team of ADM Center of Excellence, I am responsible for crafting innovative, differentiated and cutting-edge ADM solutions. I have played multiple client-facing leadership roles in the last 20 years, and I have a 3600 view of the ADM business.”
          Sameer Bhagwat

          Sameer Bhagwat

          ADMnext Global Offer and NA ADM Business Line Leader
          Capgemini’s ADM services deliver tangible business outcomes for our clients – cost efficiencies, revenue gains and better customer experience. We partner with our clients on their transformational journeys, leveraging the latest technology and our deep understanding of their industry and specific business challenges.