Accelerating your entire journey to service excellence. Together.

Service Excellence with Capgemini and ServiceNow.

Today, it can be extremely difficult to improve service quality because the complexity of service management has gotten out of control. Everything is on an upward spiral: The number of systems and technologies involved, the number of suppliers, the expectations of customers and employees, the regulatory demands, the volume of data, cost, and profitability pressures … the list goes on.

Clearly, it’s time for a new approach to service management – a comprehensive approach that can extend to every business process across the enterprise and the entire supply chain. That is what Capgemini and ServiceNow bring to the table.

Building better business outcomes, together

Capgemini and ServiceNow combine strong domain expertise with the power of the Now platform to accelerate your journey to digital excellence. We call it the Business Ecosystem Platform, and it delivers the best of both worlds: the flexibility, innovation and efficiency of a multi-sourced business ecosystem, and the accountability and simplicity of a single-source provider model.

The Business Ecosystem Platform, powered by the Now Platform

ServiceNow Business Ecosystem Platform


  • NOW platform + Enterprise Management Tools Transformation (EMTT): Build on a solid technological foundation to achieve a true Business Ecosystem Platform
  • NOW platform + Digital SIAM: Bringing seamless enterprise integration
  • NOW platform + Enterprise Service Management: Expanding the customer journey across the enterprise spanning IT, HR, Finance, Security, and Operations.

2020 ServiceNow APAC Transformation Partner of the Year


Capgemini was awarded 2020 ServiceNow APAC Transformation Partner of the Year, for
delivering transformation and innovation in business, technology and customer success


Our ServiceNow credentials: extensive and impeccable

Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner.

Our 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 870+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises.

Find out how Capgemini and ServiceNow can improve workflow and accelerate your entire journey to service excellence.

Featured Testimonials

Senior VP, Service Delivery and operations, European Auto Maker:

“We’re seeing the results not just internally but also with our customers. They’re more confident in our ability to deliver, and that’s leading to more business and higher loyalty.”

Meet Our Experts

Jill Weber

Expert in Infrastructure Transformation Services, Service Integration and ServiceNow Practice

Hugo Gordillo

Expert in Cloud Infrastructure Services, SIAM and Digital Transformation.

David Rudel

I help clients to unlock the full potential of a multi-sourced ecosystem and accelerate their digital transformation.