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Supply chain ecosystems and the Connected Enterprise

Jörg Junghanns
Aug 7, 2024

Connected supply chain ecosystems are bringing people, processes, data, and technology together, enabling supply chains to deliver a new era of supply chain resilience.

In today’s uncertain market, characterized by instability, inflation, and energy shortages, organizations need to build and implement intelligent, future-ready supply chains that deliver enhanced efficiency, resilience, and sustainability to the wider business.

But where do they start? This series of blogs outlines:

  • How organizations are connecting their supply chains by building ecosystems that drive resilience
  • How disruption and data are driving transformation efforts across supply chains
  • The steps needed to deliver a truly connected enterprise
  • And the rewards associated with it.

Fortifying the future of supply chain

Many enterprises are now seeking deeper levels of integrated, digital transformation across their businesses. This is driving them to connect with partners to build better ecosystems, create greater growth avenues, and foster more collaboration, and customer insights in – what we call – the Connected Enterprise.

For supply chains, these connected ecosystems add new layers of security, moving away from single source supplier models to forge stronger, end-to-end levels of resilience across the entire supply chain network.

As an industry imperative, these connected ecosystems are taking the supply chain and logistics into a new, resilient future by bringing together people, processes, data, and technology.

Exploring intelligent supply chain ecosystems

Capgemini’s Connected Enterprise approach is the key towards driving resilient, long-lasting, and sustainable business outcomes, giving organizations the flexibility and data insights necessary to adapt to market changes as they occur.

It provides the catalyst for re-thinking the core of supply chain processes. Stronger insights, coupled with digitally augmented technologies, provide a clear path towards continuous innovation. These new business models, technologies, and processes give companies deeper levels of ecosystem integration.

At its essence, an ecosystem is a true collaborative network, involving all stakeholders that operate within the value chain. This includes suppliers, manufacturers, customers, partners, and the organization itself that operates the supply chain. They partner to focus on crafting an enhanced, continuously innovating logistics model that drives enhanced business outcomes and value for the organization.

Within a supply chain ecosystem, partners integrate their strengths to give each other a multi-layered, strategic approach to overcome sudden disruption. This takes the form of diversifying procurement assets and service agreements, as well as integrating multiple partners with the latest technologies and strategies to bolster durability.

By harnessing data intelligence, technologies such as generative AI, new models of governance, and process excellence, organizations are crafting an intelligent ecosystem that gives real substance to supply chain transformation. This impacts everything, from workforce engagement and sustainability targets to customer experience.

Revolutionizing supply chain performance through end-to-end supply chain orchestration

Capgemini partners with Kuehne+Nagel to offer a one-stop solution that drives new and improved performance levels across your end-to-end supply chain through seamlessly integrating your planning and logistics management to reduce accountability, data, and intelligence mismatches.

Combining Kuehne+Nagel’s industry leading logistics management and execution expertise with Capgemini’s state-of-the-art Intelligent Supply Chain Operations capabilities delivers AI-enabled, cognitive, touchless operations and data-driven decision-making.

In the next blog in this series, we will discuss this partnership further and how it leverages and overcomes disruption to drive supply chain transformation.

To discover how Capgemini’s unique partnership with Kuehne+Nagel can help your organization drive improved, end-to-end performance levels across your supply chain, contact: joerg.junghanns@capgemini.com

Meet our expert

Jörg Junghanns

Global VP – Supply Chain Orchestration, Intelligent Supply Chain Operations, Capgemini’s Business Services
Jörg is leading Capgemini’s global Supply Chain Orchestration capability within BSv’s Intelligent Supply Chain Operations, driving transformative solutions across industries. He employs innovation and strategic thinking to empower supply chain growth, utilizing Capgemini’s Digital Services for planning, order management, procurement, and automation. With a global background, he excels in digital strategy, shared services, process design, and project management. Additionally, Jörg leads Capgemini’s European business for Intelligent Supply Chain Operations.

    Is it time to rethink your on-premises VMware strategy?

    Capgemini
    Capgemini
    22 Jul 2024

    Licensing changes are prompting customers to consider a move to Google Cloud. Here’s why it’s a good time to do so.

    Legacy systems are costing businesses millions of dollars in maintenance – and that is increasing every year.

    Preserving legacy IT infrastructure also brings other challenges, including security vulnerabilities, hardware failures, data corruption, outages, stagnating performance, and efficiency limitations.

    Many of these scenarios became clear to VMware clients earlier this year when the company, recently acquired by Broadcom, changed its licensing models, resulting in increased fees and reduced flexibility. For those considering modernization or a move, the licensing change has come with opportunities to rethink their on-premises VMware strategy and look at alternate solutions to reduce costs and increase agility.

    Mitigating the cost-agility squeeze

    With licensing costs rising significantly for on-premises VMware solutions, users now find themselves at a strategic crossroads: to make the leap into modernization or continue to maintain legacy infrastructure in spite of mounting challenges.

    Rising licensing costs are not the only financial impact here. Consider the reality that, in moving from an a-la-carte pricing model to the all-in-one package deal that was recently introduced, VMware users may end up paying for services they don’t necessarily need. It’s more money for potentially less value.

    What’s more, legacy infrastructure and aging platforms restrict both technological and strategic business agility, making it challenging to scale up or down with fluctuations in workload demands and changes in marketplace needs. Consider retail clients, who face significantly higher online demands during the holiday shopping season. An agile, cloud-based platform allows them to scale up and down as demand fluctuates, which effectively streamlines resources.

    Most businesses today are also concerned about security, which is another risk factor to consider on aging platforms – not only due to the potential for breaches but also because support for legacy infrastructure eventually phases out due to a lack of resources and relevant skill sets.

    Introducing the Google Cloud VMware Engine

    Google Cloud VMware Engine (GCVE) enables enterprises to migrate and update their VMware-based workloads onto Google Cloud. The platform allows users to retain their current VMware licenses, management controls, tools, teams, and expertise, while adding all the benefits of a cloud-based platform: scalability, performance, security, and more. GCVE empowers customers to expedite their business transformation process and modernize applications by leveraging advanced functionalities such as Google Cloud analytics and GenAI capabilities.

    Through GCVE’s unique Committed Use Discount (CUD) and licensing controls, clients are able to move away from licensing lock-in and benefit from 15 to 30 percent discounts based on a flexible three-year commitment that isn’t tied to a particular tool or configuration. The pay-as-you-go pricing and lower hardware requirements result in significant cost reductions and flexible benefits that enable businesses to modernize their workloads in the way that works best for their organization – and budget.

    As workloads are migrated and modernized, GCVE provides VMware operational continuity, allowing customers to shift to cloud consumption payment models while lowering their total cost of ownership. Customers can reduce infrastructure costs and improve the efficiency of IT staff and application development teams while taking advantage of Google Cloud’s built-in scalability to match individual workloads with the right mix of RAM, CPUs, and storage to optimize end-to-end performance.

    As a long-standing Google Cloud Partner, Capgemini is pleased to support our VMware clients in moving to GCVE with migration options that enable businesses to move at their own pace and comfort level. For Auto Club Group, for example, consolidating its data centers and product suite to Google Cloud’s infrastructure effectively saved the organization $500,000 per year. It also helped ensure business continuity thanks to a more stable, secure, and future-proofed technology stack.

    Take advantage of GCVE’s benefits for your business

    Increases in the total cost of ownership impact an organization’s ability to remain competitive, drive innovation, and future-proof the business. Replacing legacy infrastructure ensures your organization retains the ability to be competitive and innovative.  

    Migrating to Google Cloud or moving VMware on AWS to Google Cloud solves these issues and more. It improves workflows, reduces downtime, and opens up the opportunity for innovation. You simply can’t leverage the benefits of the cloud unless you modernize your legacy systems.

    Capgemini provides step-by-step support in moving to GCVE, leveraging existing environments as we extend them into Google Cloud. Find out more about how we work with our VMware clients to thoroughly assess their needs, estimate ROI, and create a secure, seamless and supported migration plan.

    Interested in exploring the VMware to GCVE migration process? Contact us for more information and an assessmentgooglecloud.global@capgemini.com

    Authors

    Michael Linster

    Google and Azure Cloud COE Director Delivery Architect

    For more than 15 years, Michael has worked with various technologies like Microsoft and Google Cloud. He has a good track record of helping customers get a better return on their investments. He is a technical boss who knows what issues companies and their partners are having. He quickly figures out what their fears are and then turns them into business needs and finally a technical answer. Currently, he is in charge of pre-sales efforts and coming up with solutions for both Cloud and End User services.

    Sivakumar Pittala

    Digital Transformation Architect

    Sivakumar Pittala is an accomplished IT transformation architect with expertise in portfolio rationalization and cloud migration. At Capgemini, he aligns IT strategies with technological advancements to enhance operational efficiency across diverse industries. He has successfully led IT and business application assessments and delivered digital transformation services, achieving significant cost savings. Holding a Master of Technology from IIT Kharagpur and a Bachelor of Technology from JNTU College of Engineering, he is certified as a PMP, Google Cloud Engineer, AWS Solution Architect, and TOGAF 9.

    Manish Choudhary

    Strategic Solution PDM

    As a strategic solution PDM at Google, I collaborate with partners to create strategic business plans and go-to-market strategies that map out clear priorities, actionable joint initiatives, and specific targets for expanding pipeline, achieving wins, and driving consumption. Develop compelling joint offerings that resonate with customers by quantifying the value proposition and justifying investments with a solid business case.

    Michael Linster

    Google and Azure Cloud COE Director Delivery Architect

    Sivakumar Pittala

    Digital Transformation Architect

    Virtual twins drive innovation and democratize knowledge

    Capgemini
    Capgemini
    1st August 2024

    Combining the experience economy, where experiences matter more than products, with the circular economy, focused on reducing, reusing, and recycling, leads to a generative economy. This shift is vital to meet global needs while preserving the planet. To succeed, enterprises must evolve beyond current digital transformations.

    The generative economy model creates continuous value through innovation, while also being a powerful means to address social and environmental challenges. Given that knowledge and innovation are important foundations in this model, it’s no surprise that thriving in a generative economy will require enterprises to leverage data to make better decisions.

    This requires providing every team member with access to comprehensive data and knowledge to power innovation, within a collaborative environment that enables people to share results and act across the enterprise. This democratization of knowledge-driven decision-making will empower people and accelerate innovation, fostering more agile organizations and freeing up time to focus on the company’s largest, mission-critical challenges.

    At Dassault Systèmes, we believe the virtual world will extend and improve the real world – and we anticipate experiences powered by virtual twins will be at the heart of this transformation.

    Beyond the digital twin

    Many companies – across all sectors, but led by those in aviation, automotive, and general manufacturing – are familiar with digital twins.

    There’s no question digital twins have proven their worth. As the Capgemini Research Institute noted in its 2021 report Reflecting reality, organizations using digital twins enjoyed, on average, a 15% growth in key sales and operational metrics, an improvement in system performance of more than 25%, and a 16% boost to sustainability.

    That said, digital twins rely on data generated in the past, even as they’re used to predict the future. Virtual twins are extending the possibilities. Virtual models powered by generative AI allow us to contextualize and elevate data into a unified, normalized representation of complex objects, systems, or factories.

    In addition to providing a common referential for understanding, learning, and predicting, this approach unleashes the power of simulation to enable “What if” scenario modeling.

    Data, decisions, and operations

    Virtual twins are a blend of three important components:

    • The digital model – an advanced representation of the product, the factory, or the enterprise. This model can be a 3D representation, a system model, or an ontology.
    • Real-world data from across the enterprise’s ecosystem and beyond, fully contextualized, projected on the virtual twin, and available anytime, anywhere, via any device.
    • People and processes, through powerful built-in collaboration methods and tools.

    This ability to reduce the gap between data, decisions, and operations is the key that will enable companies to imagine, build, and deploy innovative new products and services.

    Virtual twins are already transforming innovation at companies in many industrial sectors. Here are a couple of examples drawn from clients who are using the NETVIBES solution.

    Superior supply management: In the manufacturing sector standards, regulations, and competition are raising expectations for automotive manufacturers. Every design decision is weighed against large sets of critical KPIs, and designers must balance price, weight, CO2 emissions, safety, and other vital criteria. With MOD/SIM/DATA and AI, designers can easily understand the impact of their decisions on all criteria. They can leverage knowledge, supplier value chain content and catalogues, procurement, logistics, best practices, new material specifications and other data to select the most relevant combination to create a better product. AI-enabled virtual twins help navigate this complexity and provide a new level of synthesis to guide decisions. Dassault Systèmes provides a major global automaker with a unique combination of artificial intelligence, machine learning, collaborative business processes, and an enriched single 3D data model of each vehicle. This helps the client better manage the business impacts of market volatility. The automaker can aggregate equipment designs, configurations, historical data, and forecasts to test different design scenarios in a virtual twin. The company can understand, anticipate, quantify, and optimize vehicle price and cost, and improve equipment-purchasing negotiations by sharing these insights with other stakeholders.

    Better project oversight: In the infrastructure & cities sector – encompassing nuclear, oil and gas, and renewable energy – we use virtual twin experiences to help clients elevate data, from engineering and construction to operation and maintenance. Virtual twins are a game changer, providing science-based models for interpreting, understanding, and contextualizing real-world data from sensors. AI is accelerating this by helping customers learn from the past to navigate the future through predictive models, such as anticipating deviation risks in construction phases. An example of this is our work with India-based L&T Hydrocarbon.

    “Virtual models powered by generative AI allow us to contextualize and elevate data into a unified, normalized representation of complex objects, systems, or factories.”

    Maximizing the virtualization of knowledge

    The virtual twin experience is the enabler to transform implicit information and know-how into explicit and actionable knowledge. At Dassault Systèmes, we provide our customers with virtual twin experiences that help them think and operate in a generative way and create new, net positive business models. Our virtual twin solutions build on our AI-augmented Industry Solution Experiences by leveraging the current acceleration of AI to maximize an enterprise’s ability to virtualize knowledge. This provides clients with fresh opportunities to leverage their employee know-how and other corporate assets to drive innovation.

    The generative economy will extend the experience economy with sustainability and other imperatives. This will have a major impact on the way organizations work and will require connections between silos of people who don’t share the same backgrounds and expertise. The virtual twin experience will not only trigger this transformation, it will enable it to succeed – and organizations must start implementing such solutions now to ensure they’re prepared for future growth.

    Innovation takeaways

    The innovation imperative

    Sustainability is making innovation even more important – and is just one factor disrupting current economic models. Companies must embrace solutions like virtual twins powered by AI to succeed in this rapidly evolving environment.

    Turn data into a corporate asset

    Companies must provide all employees – not just leaders and experts – with the ability to make informed, knowledge-driven decisions. Virtual twins leverage data and AI to enable a common understanding, shared learning, and coordinated, effective action.

    Enterprises don’t exist in a bubble

    True innovation and competitive advantages will increasingly require companies to understand information in context, then deploy solutions specifically designed to help leverage the insights derived from this contextualized data.

    Interesting read?

    Capgemini’s Innovation publication, Data-powered Innovation Review | Wave 8 features contribution from leading experts from Capgemini and esteemed partners like Dassault SystèmesNeo4j, and The Open Group. Delve into a myriad of topics on the concept of virtual twins, climate tech, and a compelling update from our ‘Gen Garage’ Labs, highlighting how data fosters sustainability, diversity, and inclusivity. Embark on a voyage of innovation today. Find all previous Waves here.

    Author

    Morgan Zimmermann

    CEO of NETVIBES, Dassault Systèmes

    Morgan Zimmermann is the Chief Executive Officer of Dassault Systèmes NETVIBES, where he is responsible for all aspects of the brand strategy, portfolio and business operations. He has over 20 years of experience in AI, big data, and digital transformation.

    The Interoperable Europe Act: What should public sector leaders know?

    Dr. Jakob Efe
    Aug 1, 2024

    In recent years, European governments and public sector organizations have made great progress on improving services for their citizens through digitization within their jurisdictions. However, as discussed in the recent European Commission (EC) eGovernment Benchmark 2024 Insight Report, the availability of cross-border government services remains “an area of concern, with a notable gap between digital services available for national users and those accessible for international users”.

    The new EU Interoperable Europe Act, which entered into force in April 2024, is explicitly geared towards closing this gap by establishing what the EC describes as a “new cooperation framework between Member States and the Commission to work together on matters relating to cross-border interoperability and digital public services”.

    Interoperability means seamless interaction between different authorities and their IT systems. It will enable the public sector to carry out administrative procedures more digitally, and in accordance with the once-only principle.

    With the Interoperable Europe Act, the EU has established the first common legal framework for cross-border interoperability. The regulation addresses authorities both at the European level and within the Member States regarding trans-European digital public services. What does the Act mean for the European public sector? How far has Europe progressed towards its interoperability goal – and what more needs to be done? In this article we take stock of the journey to date, the objectives and anticipated benefits of interoperability, and what the Interoperable Europe Act means for public service organizations as they strive towards the EU’s Digital Decade 2030 policy program ambitions.

    What are the objectives of interoperability?

    At a purely national level, the interoperable design of digital public services is a complex undertaking for public administrations. Now it has also become a cross-border challenge, primarily due to the Single Digital Gateway Regulation, but also because of bilateral and multilateral agreements in areas such as taxation law. The EU’s goal of making key public services 100% available online — part of the Digital Decade 2030 policy program  — is creating additional implementation pressure.

    Let’s continue by asking ‘why?’. Why is the EU intent on interoperability? What benefits will it bring? The EC is clear on this point, citing “an obvious reduction in cost, time, energy and unnecessary administrative burden for citizens, businesses and the public sector itself“. We can break this down as follows:

    • Citizens – making life easier for everyone with seamless access to high quality end-to-end digital public services, wherever a person chooses to live, study, or work in the EU.
    • Business – fostering growth by enabling entrepreneurs and businesses to reach an integrated market and operate seamlessly across borders.
    • Government – promoting greater reuse and sharing of information and solutions between administrations to speed up digital service design, foster innovation, and ensure Europe’s competitiveness on the global stage through faster delivery of outcomes to citizens and businesses.

    Estimated cost savings alone amount to €5 billion per year, according to an EC impact assessment.

    The journey so far

    To date, European coordination of interoperability has been largely informal and non-binding. For example, the  European Interoperability Framework (EIF) has set out a commonly agreed approach since 2010 (current version updated in 2017) built on the four layers of legal, semantic, technical and organizational readiness – see ‘How do you make all this happen’, below.  

    Despite all efforts, however, the EC has identified an insufficient level of interoperability in the European public sector, which impedes the digitalization ambitions outlined above. Against this backdrop, the EC recognized the need for legislative action and submitted a proposal for a regulation in 2022 – the Interoperable Europe Act. As Figure 1 illustrates, public service organizations must act now or risk failing to meet the timeline. And, importantly, as a directly applicable EU regulation, the Act places the development and use of the EIF on a legal footing.

    Figure 1: Timeline of the Regulation

    What does the new Regulation mean for you?

    The Regulation brings two key obligations for Europe’s public sector organizations and their leaders:

    • An obligation to share interoperability solutions that support trans-European digital public services. Interoperability solutions embody all reusable resources that relate to legal, organizational, semantic or technical requirements (e.g., guidelines, specifications, IT applications).
    • An obligation to assess (from 2025) the impact on cross-border interoperability prior to any decision on new or substantially modified binding requirements (obligations, prohibitions, restrictions, etc. of a legal, organizational, semantic or technical nature) in relation to trans-European digital public services. Stakeholder and user perspectives will also be consulted during these checks. 

    How do you make all this happen?

    Public sector organizations need to rectify, clarify, connect, and harmonize key aspects of how they achieve interoperability-by-design. How? By using the EIF approach to interoperability built on the four layers of legal, semantic, technical, and organizational readiness.

    This holistic cooperation concept (Fig. 2) sees the EIF providing conceptual guidance to help public bodies achieve interoperability-by-design. The layers influence each other, with the legal layer fundamentally shaping design decisions on the others (see, for example, the relationship between legal terms and semantic interoperability).

    Figure 2: Interoperability layers according to the EIF

    With governance underpinning all four layers of the EIF, it is no surprise that the Interoperable Europe Act institutionalizes a multi-level governance structure. This has an Interoperable Europe Board at its center to facilitate strategic cooperation on interoperability issues and the implementation of the legal Act.

    Steps to assure governance

    The Interoperable Europe Board is chaired by the EC and each Member State is represented once. However, public, private, academic and civil society stakeholders can also participate in an advisory capacity within the new interoperability governance via the Interoperable Europe Community.

    There are certain requirements, as follows:

    • For implementation in the Member States, national competent authorities must be designated and adequately equipped, one of them as a single point of contact.
    • Interoperability coordinators for European Union entities are required if these bodies are regulating, providing, or managing trans-European digital public services.
    Figure 3: Governance Structure

    What help is available to accelerate interoperability efforts?

    So-called “Interoperable Europe support measures” are intended to promote the development of interoperability solutions. These include:

    • The Interoperable Europe Board can propose policy implementation support projects to the Commission. Such projects should support public sector bodies in the implementation of European policies with relevance to cross-border interoperability.
    • Interoperability-related innovation measures to support the development and uptake of innovative interoperability solutions, including a possible  involvement of GovTechs.
    • Interoperability regulatory sandboxes can be leveraged for controlled environments as innovation playgrounds – this idea is conceptually convergent with the AI Act, which was created at the same time as the Interoperable Europe Act and provides for regulatory sandboxes as innovation playgrounds, too.  Among other things, interoperability regulatory sandboxes may also enable the development of an open European GovTech ecosystem.
    • Voluntary peer reviews by experts from different Member States are a further support measure, as are training courses and certifications by the EC.

    Recommendations for action

    The regulation should be welcomed not only because of the estimated cost savings of 5 billion euros per year but because it also closes a gap in European administrative digitalization law. Reasonably, it does so by focusing on governance and procedural rules instead of setting substantive requirements for solution designs. This gives digitalization actors at all administrative levels sufficient leeway to design and further develop requirements in line with needs and the state of the art on the basis of the EIF. The regulation moreover sets the course for a genuine European interoperability ecosystem – with obvious potential for synergies with existing initiatives that include the Global Government Technology Centre Berlin.

    Our view and recommendations include:

    • The overall governance structure should be considered as a great opportunity to shape interoperability at the European and national level. Member States, public authorities and other stakeholders like businesses should actively engage within this new collaboration ecosystem.
    • Interoperability assessments should be seen as a major step forward. Although negative assessment results have no legal consequences, the mandatory undertaking at an early stage alone will have a sensitizing effect and thus contribute to interoperability-by-design.
    • In non-mandatory cases (e.g., non-binding requirements or requirements for non-cross-border public services), voluntary interoperability checks should be considered to promote coherence, quality and, where appropriate, subsequent trans-European scalability.
    • The checks should be designed to be as efficient, user-centered and unbureaucratic as possible. To this end, we recommend the participation of authorities and other stakeholders in respective consultation initiatives.
    • National processes, tools, and guidelines should be adjusted and specified in accordance with the Act and the EIF. National refinements of the EIF can also create added value for Member States.

    Conclusion – the need for interdisciplinary expertise

    Even the best centrally provided tools do not change the fact that conducting interoperability checks remains a case-by-case task. It usually requires much more effort than just “ticking off checklists” and necessitates a high level of interdisciplinary expertise and methodological skills. Holistic interoperability advisory with cross-domain (legal, semantic, organizational, IT) approaches, such as legal engineering, can help with this by evaluating the various interoperability levels and their interaction comprehensively.

    As a European company, we are fully supportive of the Interoperable Europe Act, and we are helping public sector bodies to take the next step towards compliance. We work with our clients to connect government across different layers and to enhance cross-border collaboration in the public sector through both dialog and practical action. Our work on interoperability checks might involve:

    • Using better-regulation tools to reveal potential for optimizing legal rules (e.g., domain-specific laws, regulations, administrative rules, etc.) in a way that promotes interoperability.
    • Conducting legal landscaping to analyze all relevant regulations and to map them to affected elements in the various interoperability levels.
    • Developing data models (by using ontologies and knowledge graphs) to systematically record and visualize relationships. This makes it easier to analyze data flows and standards, for example in relation to semantic interoperability.
    • Evaluating organizational interoperability (e.g., by means of process modelling and analyses) and technical interoperability (e.g., with the help of open specifications).
    • Carrying out an overall interoperability maturity analysis involving the necessary stakeholders.

    We ensure high-quality and compliant reports on interoperability checks, including implementation-orientated recommendations.

    Act now – find out more

    Overall, public authorities are doing the right thing if they familiarize themselves with the requirements of the Interoperable Europe Act and the EIF, identify interoperability as a strategic field of action, and prepare for interoperability checks.

    With the 2025 timeline for compliance approaching fast, those authorities yet to begin this journey, or that are still at dialog stage, must act now.

    To set up your organization for the future and save time, feel free to contact us if you seek guidance on Interoperable Europe Act requirements or interoperability in general.

    Author

    Dr. Jakob Efe

    Manager | Enterprise Data & Analytics, Capgemini Invent
    I advise public sector clients on overcoming complex strategic challenges through data-driven approaches. As deputy lead of the legal engineering team at Capgemini Invent Germany, I focus on the intersections of law, organization, and technology. My expertise includes interoperability, data ecosystems, better regulation, and use cases for generative AI in regulatory contexts.

      Extending the life of electric cars is about the business model, not just the car

      Emmanuelle Bischoffe-Cluzel
      Jul 29, 2024

      In a recent blog article, I wrote about the EU’s Ecodesign for Sustainable Products Regulation, which had just come into force. In that article, I focused on the introduction of product passports specifically battery passports.

      This time, I’d like to discuss another important aspect of the regulation: the drive to extend product life, in keeping with the aims of a circular economy. For the automotive industry, this implies redesigning electric vehicles (EVs), in particular, to extend their lifespan – but there’s a lot more to it than vehicle design, as I’ll explain below.

      Extending product life requires changes to vehicles and the supporting infrastructure

      Several things need to happen to make all this possible. For example, OEMs will have to develop their spare parts ecosystems further to ensure the availability of replacement parts throughout the vehicle lifecycle and enable fast and efficient repairs. Renault’s The Future is NEUTRAL and Stellantis’s SUSTAINera are both good examples of this kind of program. They are often undertaken as joint ventures, with the intention of providing a service for third-party brands, not just the OEM’s own.

      OEMs will also need to make physical adaptations to the vehicle to enable fine adjustments and continuous improvements, thereby maintaining performance. For example, connectivity will need to be improved to enable reliable over-the-air updates.

      In addition, it will be necessary to facilitate repair and remanufacture by adopting the 6R principles (Reduce, Reuse, Recycle, Repair, Remanufacture, Recover) to maximize the use of resources and minimize waste. These principles need to be borne in mind from day one of the design of a new vehicle.

      The new approach is associated with a paradigm shift in the business model

      But the changes required go well beyond the vehicle itself, and its maintenance. The drive for longer vehicle life coincides with (and is perhaps partly caused by) changing customer expectations. Consumers are increasingly seeking access to practical, affordable services, rather than wanting to own a physical asset. For more on this trend, please listen to our podcast – Driving the Future, where François Dossa of Jaguar Land Rover tells me about the concept of selling a car for life.

      This trend is in line with sustainability aims and the circular economy, where optimizing resources and reducing waste are priorities. For example, car sharing means that fewer cars will need to be manufactured for the same amount of customer use since they will spend less time standing idle. The mobility services concept also creates more opportunities for automakers to extend vehicle life: If a manufacturer retains ownership of a car, it can more easily upgrade and reconfigure that car in line with market changes, and to meet the needs of different drivers. Therefore, OEMs need to anticipate and facilitate the shift from car ownership to car use as part of their strategy for extending vehicle life.

      How can OEMs make the new business model work?

      OEMs should therefore start to view the car as a long-term service rather than a traditional consumer good. Here are a few features I believe that the service will need.

      • Very long-term leasing: Offer leasing packages lasting several years, including maintenance and updates.
      • Regular software updates: The connected car should receive software updates to improve its functionality and performance over time.
      • Wide range of added services: Offer additional services such as regular maintenance, energy management, and advanced connectivity.

      For automakers, these features imply major transformation, some of which is already in hand. However, there are additional complications to deal with.

      For example, in the area of finance and leasing, manufacturers and their financial captives are no longer the only ones offering solutions. Banks and independent leasing companies now offer a choice of flexible packages, allowing consumers to pick the offer that best suits their needs while encouraging long-term use of the vehicle.

      Therefore, OEMs will need to offer equally inventive solutions if they want to retain control of vehicle finance. Alternatively, they may want to partner with specialist players who can provide financial options that promote extended use.

      A big step toward automotive sustainability

      By undertaking all these innovations – both in the vehicle and in the overall business model – manufacturers can change the electric car from a product to be bought or sold into a durable asset that can be maintained and updated. This future car will typically have several drivers over the course of its life – and, in effect, several lives. As well as being incrementally updated over the air, it can be remanufactured periodically, effectively becoming a new vehicle each time – another idea discussed in our recent podcast.

      Thus, the vehicle will retain a significant residual value. For EVs in particular, this residual value is an important issue. Currently, the technology is not sufficiently stable for us to predict the end of life confidently. For example, we don’t know when a battery will need replacing – it could be after five years, but it could also be after 10. Yet a battery is an expensive item, costing anything from €7-10,000. OEMs are urgently looking for solutions to this EV challenge, and innovation is key. I hope to return to this topic in a later article.

      Because the new Ecodesign regulation encourages innovation in the design and use of EVs, it paves the way for more sustainable mobility. By rethinking products and engaging with a wide range of stakeholders in their management, automakers can create an economic and environmental model that both pleases their customers and also benefits the planet.

      Talk to us about ecodesign

      At Capgemini, we’re ready to help our automotive clients with every aspect of their circular economy journey. We’re already collaborating with major OEMs on ecodesign projects and associated software. We support automotive clients and their subsidiaries in building track-and-trace facilities for spare parts, and indeed for full lifecycle management of a car, with tracking of vehicle data, service milestones, repairs, battery health, and so forth.

      And, by combining our Group’s automotive and financial services know-how, we can also help clients to address the digital requirements of new automotive business models such as subscriptions and long-term leasing packages.

      Please get in touch to discuss how we can collaborate to extend the lives of vehicles and ensure sustainable use throughout those longer lives.

      Author

      Emmanuelle Bischoffe-Cluzel

      VP – Sustainability Lead, Global Automotive Industry, Capgemini
      Emmanuelle Bischoffe-Cluzel offers practical IT and engineering solutions to support automotive sustainability. She has 30 years’ automotive industry experience, gained with a global automaker and a tier 1 supplier, in roles ranging from manufacturing engineering to business development. She holds four patents relating to engine assembly.

        Expert perspectives

        Sustainability

        Affordability: Overcoming a major barrier to widespread EV adoption

        Emmanuelle Bischoffe-Cluzel
        Apr 17, 2024
        Sustainability

        The paradox of electric cars and how France is taking a lead

        Emmanuelle Bischoffe-Cluzel
        Nov 27, 2023

        Beyond the horizon: Could B2B services and cross-industry collaboration define telecom’s next big move?

        Abhi Soni
        Jul 26, 2024

        The telecom industry is one of the fastest-evolving industry segments, enabling disruption and transformation across multiple sectors

        At present, we find ourselves in the midst of a new transformative era, driven by the convergence of cutting-edge technologies like 5G, edge computing, and Generative AI. These innovations are enhancing traditional connectivity and opening major new avenues for cross-industry collaboration. For telecom operators, particularly in the B2B sector, this can be pivotal to reinventing their operating models, expanding service offerings, and driving substantial value for their enterprise customers.

        In this post, we explore the technology aspects of this transformation, highlighting the scope for telecom operators in the enterprise B2B segment, with an acknowledgment of the significant opportunities in the SMB market as well.

        The imperative for cross-industry collaboration

        In the rapidly evolving digital landscape, the duality of communications service providers’ (CSP) challenges remains. First, there is an ever-evolving need to innovate and adapt to a fast-moving market. This includes transforming into a “digital telco” that offers a unified customer experience. Second, the age-old pressure for cost containment, agility, and faster time-to-market has become more intensified. Legacy systems and traditional siloed architectures, further compounded by recurring M&A in the sector, continues to create significant bottlenecks, limiting agility and increasing costs.

        While the imperative for cross-industry collaboration is clear, it’s important to note the disparity in B2B industry maturity between developed and developing telecom markets. In developing markets, telecom operators often face additional challenges such as less robust infrastructure, regulatory hurdles, and a different competitive landscape. These factors can impact the speed and effectiveness of cross-industry collaborations. However, these markets also present unique opportunities for innovation and growth, particularly in sectors like fintech, e-commerce, and agriculture.

        The solution lies in embracing cross-industry collaboration. By leveraging partnerships beyond traditional telecom boundaries, operators can unlock new revenue streams and deliver more comprehensive solutions. For instance, integrating telecom services with IoT, smart cities, and digital health solutions can create enhanced service offerings that meet diverse customer needs.

        B2B: The growth driver for telecom

        B2B is emerging as the primary growth driver for telecom operators. Unlike the saturated consumer market, the enterprise segment holds substantial opportunities for revenue expansion and business diversification. Businesses are increasingly seeking advanced connectivity solutions to support their digital transformation initiatives, and telecom operators are uniquely positioned to fulfill this demand.

        Drivers of this change include:

        • Increased demand for connectivity: Enterprises need robust connectivity solutions to support remote work, digital collaboration, and cloud-based services.
        • Custom solutions: B2B customers often require tailored solutions that address specific industry challenges, creating opportunities for telecom operators to offer bespoke services.
        • Higher revenue potential: B2B contracts typically involve higher-value deals and longer-term commitments compared to consumer subscriptions.

        Additionally, the SMB segment presents significant opportunities, particularly for bundled solutions like IT-in-a-box, as well as addressing challenges in cyber, data, and network security.

        Telecom operators in developing markets specifically have a significant opportunity to drive growth through B2B offerings. The SMB segment, in particular, is ripe for digital transformation solutions that address their unique challenges. As operators focus on providing tailored solutions, the emphasis must be on creating scalable, cost-effective packages that can help small businesses leverage digital tools for growth and competitiveness.

        5G: The catalyst for innovation

        5G technology is at the forefront of this transformation. With its high-speed, low-latency capabilities, 5G is not just about faster mobile internet—it’s about enabling entirely new business models and applications. For B2B customers, 5G facilitates real-time data processing and decision-making at unprecedented scales.

        • Smart manufacturing: 5G enables seamless connectivity and automation in manufacturing, allowing for real-time monitoring and control of production processes.
        • Telemedicine: High-speed connectivity supports advanced telemedicine applications, including remote surgeries and real-time patient monitoring.
        • Automated logistics: 5G-powered IoT devices enhance supply chain efficiency through real-time tracking and automation.

        Communications service providers like Verizon and AT&T are already deploying 5G solutions for enterprise customers, enabling smart factory initiatives and enhancing logistics operations with real-time tracking.

        Edge computing: Bringing intelligence closer

        Edge computing complements 5G by processing data closer to the source, reducing latency and bandwidth usage. This is particularly crucial for applications that require immediate processing and action.

        Benefits of edge computing include:

        • Enhanced security: By processing data locally, edge computing reduces the risk of data breaches and enhances security.
        • Optimized performance: Local data processing ensures faster response times, which is critical for applications like autonomous vehicles and industrial automation.
        • Scalability: Edge computing enables scalable solutions, accommodating growing data volumes and diverse application needs.

        Companies like Ericsson are pioneering edge computing solutions that empower businesses to deploy applications closer to their customers, optimizing performance and enhancing security.

        Generative AI: Transforming operations and customer engagement

        Generative AI is revolutionizing how telecom operators interact with their customers and manage their operations. This AI technology can create new content, automate complex processes, and provide personalized experiences.

        However, when considering this technology, it’s important to distinguish between the simplification and automation of the CSP’s own operations and the growth opportunities available with B2B customers.

        Internal CSP optimization:

        • Customer service: AI-driven chatbots and virtual assistants can handle a wide range of customer inquiries, providing instant and accurate responses.
        • Network optimization: Generative AI can predict network issues before they occur, allowing for proactive maintenance and reducing downtime.
        • Content creation: AI can generate personalized content for marketing and customer engagement, enhancing customer loyalty and satisfaction.

        Growth opportunities with B2B customers:

        • GPUaaS/AI factory: Telecom operators can offer GPU-as-a-Service and AI factory solutions, as demonstrated by companies like FastWeb and Telenor, enabling businesses to leverage AI capabilities without significant infrastructure investments.
        • AI-driven insights: Providing AI-powered analytics and insights can help businesses optimize their operations, predict market trends, and enhance decision-making processes.

        The success of these B2B aspirations is contingent on the robustness of the foundational service layer. Generative AI and other advanced technologies can only deliver their full potential if the underlying telecom services are reliable and efficient. This is especially crucial in developing markets, where service reliability can be a major differentiator. Ensuring that foundational services are robust will enable Communication Service providers (CSPs) to offer advanced AI-driven solutions with confidence.

        Industry Insight: Karl Bjurstrom Global Head of Tech & Telecom Industries Capgemini Invent

        “AI and especially Gen AI offer a very interesting opportunity for CSPs. If they can unlock the tremendous amount of data they have at their fingertips, they could not only drive productivity improvements for their own business, but also build AI use case / model factories to offer secure Gen AI model training grounds for large public organizations and B2B customers. As the use of AI scales, the needs around cybersecurity and network security solutions contributing to full stack observability, are increasing. I think that’s an interesting opportunity for CSPs in the B2B space.”

        A futuristic outlook for telecom

        The integration of 5G, edge computing, and Generative AI is reshaping the telecom landscape, particularly in the B2B sector. As telecom operators embrace these technologies, they must also foster a culture of innovation and collaboration. This involves investing in new skills, adopting agile methodologies, and leveraging open standards like TM Forum APIs and open digital architecture (ODA) for seamless integration.

        Looking ahead, the future of telecom B2B will be characterized by:

        • Hyper-personalization: Tailoring services to meet the unique needs of each customer through advanced analytics and AI.
        • Sustainable operations: Leveraging energy-efficient technologies and practices to minimize environmental impact.
        • Innovative partnerships: Forming strategic alliances across industries to co-create value and drive innovation.

        Approach for capitalizing on B2B opportunities

        To capitalize on B2B opportunities, CSPs should adopt a customer-centric approach, focusing on understanding the unique needs of their enterprise clients. Key prerequisites include a robust digital infrastructure, advanced analytics capabilities, and a flexible, modular IT architecture. Enablers such as TMF APIs and ODA standards facilitate seamless integration and interoperability, allowing CSPs to offer customized solutions rapidly.

        CSPs should also prioritize building strong ecosystem partnerships to extend their service offerings and co-create value. Investing in talent development to acquire new skills and adopting agile methodologies will enhance innovation and adaptability. By leveraging these strategies, telecom operators can position themselves as indispensable partners in their clients’ digital transformation journeys, driving sustained growth and competitive advantage.

        In developing markets, CSPs should prioritize building a strong foundational service infrastructure to support their B2B offerings. This includes investing in network reliability, customer support, and regulatory compliance. Additionally, the trend towards bundling advanced services like AI and IoT with foundational connectivity ensures that businesses receive comprehensive, dependable solutions. By guaranteeing the quality of their core services, CSPs can confidently layer on advanced technologies, ensuring customer satisfaction and fostering long-term partnerships.

        Industry Insight: Bala Balakrishnan, Chief Commercial and Product Officer Business, Liberty Latin America

        “Innovation in communication, computing, and AI, including advancements in 5G, IoT, edge computing, and AI, present significant transformative opportunities for businesses worldwide. This wave of innovation is reshaping established business models and opening new avenues for growth within various sectors. CSPs play a pivotal role in this transformation as primary connectivity providers through their broadband and wireless networks. Embracing these technologies and leading the charge in transformation for their clients represents a crucial growth opportunity for CSPs. Operators who innovate and empower their customers to leverage these advancements will distinguish themselves in their markets and achieve success”

        Paving the way to a new era of connectivity and collaboration

        Telecom’s B2B future lies in the seamless integration of 5G, edge computing, and Generative AI. These technologies not only address current challenges but also pave the way for unprecedented opportunities in cross-industry collaboration. By embracing this transformative journey, telecom operators can deliver exceptional value to their enterprise customers, driving growth and staying ahead in a competitive market.

        As the digital telco of tomorrow, the focus must remain on agility, innovation, and customer-centricity. With the right strategies and partnerships, the telecom industry is poised to lead the way into a new era of connectivity and collaboration. B2B will be at the heart of this transformation, driving growth and innovation in the telecom sector.

        TelcoInsights is a series of posts about the latest trends and opportunities in the telecommunications industry – powered by a community of global industry experts and thought leaders.

        Meet the authors

        Abhi Soni

        Group Account Executive

        With 15 years of experience in the telecommunication industry, Abhi has experience across the IT services value chain encompassing strategy, solutions, consulting, and portfolio management. He has held various management positions across different geographies (APAC, EMEA, UK), and today manages a portfolio of strategic accounts for Capgemini.

        Mark Knutson

        Director of CRM and Digital at Cable & Wireless Communications

        With over 15 years of experience, Mark Knutson has global telecom industry experience, having managed various pivotal business-centric roles across Liberty Global and the Liberty Latin America groups. With expertise in digital innovation, CRM, and customer experience, Mark has keen interest and focus on transforming the B2B business segment, currently with Cable and Wireless part of Liberty Latin America.

        How distributed ledger technology can impact the role of centralized clearing parties

        George Holt
        29 July 2024

        Periodically, transformative technology emerges that instigates profound changes across multiple industries, redefining the way we live our lives and conduct business. Distributed ledger technology (DLT) is one contemporary example.

        DLT operates on the principle of decentralization, structured upon layered protocols and frameworks. At its core, it distributes transaction data across numerous points, all connected to a shared ledger acting as the golden source – removing many reconciliation efforts. This shared ledger, updated collectively by “nodes” utilizing diverse consensus mechanisms, forms the backbone of DLT’s architecture, with blockchain technology driving its mechanics.

        Tokenization and physical assets

        One of DLT’s most striking applications is the tokenization of physical assets, creating what are known as digital assets. From tokenized securities to cryptocurrencies and central bank digital currencies (CBDCs), these digital representations revolutionize the trading landscape. Tokenization empowers investors to transact assets with unprecedented speed and fractional ownership, fostering liquidity and lowering bureaucratic hurdles.

        Impact on centralized clearing parties (CCPs)

        Through DLT, counterparties engage in direct trading, bypassing traditional intermediaries. This raises pertinent questions about the future role of CCPs in this DLT-driven paradigm shift. But before we look into the future, let’s examine some current developments in this arena.

        What’s the latest in the industry?

        BlackRock, a globally leading asset manager, has revealed plans for a digital fund leveraging Ethereum’s blockchain, while simultaneously acquiring a stake in Securitize, a platform facilitating asset tokenization. This strategic move underscores their commitment to tokenization infrastructure and a shift in the approach.

        Meanwhile, Cleartoken are a new industry disrupter in this space, who recently raised $10 million in seed investment. Their declared mission is to be one of the first entrants in the CCP space for digital assets. The plan is to establish a central clearinghouse that will mitigate risk and encourage wider institutional adoption of crypto currencies by creating a more secure trading environment.

        As the industry forges ahead, regulators and governments starting to recognize the potential of digital assets. Treasury Secretary Janet Yellen advocates for US leadership in the crypto space, while regulators from the UK, Singapore, Switzerland, and Japan collaborate to explore digital asset use cases. Additionally, the US Securities and Exchange Commission’s approval of Bitcoin ETF earlier this year highlights the evolving regulatory landscape.

        Opportunities for traditional CCPs

        Despite the potential threat emerging to the role of traditional CCPs – they also have opportunities to take advantage of. Many parties will require guidance and assistance to navigate the digital assets infrastructure space. CCPs are uniquely placed with their existing relationships to both help inform regulators, and guide parties through the new regulatory landscape. CCPs could also take a lead in setting up technical infrastructure within organizations to make digital asset trading possible. Clearing parties’ familiarity with the market, individual participants and the regulators mean they are uniquely placed to be at the forefront of change if they have the right strategy. This would allow them to continue their role as facilitators, with less control of the processing, but more influence within the individual parties. There will also be a demand for hard copies of ledgers, at fixed points in time. As leaders on the blockchain with high stakes in various chains, existing CCPs could be able to produce this.

        Whether participants strongly believe in the power of DLT or have lingering doubts, one thing is clear: DLT is here to stay and it’s changing the world of post-trade financial services forever.

        Meet our expert

        George Holt

        Senior Consultant, Capgemini

          Expert perspectives

          Rediscovering ‘Society of Mind’: Marvin Minsky’s timeless lessons on AI and collective intelligence

          Robert-Engels
          Robert Engels
          Jul 29, 2024

          As we talk about Artificial Intelligence (AI) and how it’s changing, I’m reminded of a book written by Marvin Minsky in 1986 called “Society of Mind”. 

           Minsky’s ideas about how our minds work are still very relevant today.

          In his book, that we had to read at the University when studying AI, Minsky proposes that our minds aren’t just one big, single thing. Instead, they’re made up of many smaller parts, like tiny agents, that work together to help us think and behave. This idea is similar to what’s happening in AI right now, where many small, independent agents work together to solve problems.

          The idea of Agentic AI, where AI systems can make their own decisions and act on their own, is also connected to Minsky’s ideas. Each agent in a multi-agent system is like a small, individual person with its own goals and tasks, working together to make the system smart and useful.

          When we think about creating Artificial General Intelligence (AGI), Minsky’s ideas are helpful. Instead of trying to create one super-smart AI, we might be able to make more progress by building many smaller, specialized AI agents that work together. Minsky’s book encourages us to think differently about how we build AI. By focusing on small, specialized agents that work together, we can create more powerful and flexible AI systems. His ideas remind us that intelligence, whether it’s human or artificial, comes from many small parts working together.

          For me it is a Deja Vu (as I read this book many times), but Minsky’s ideas are important to remember. They help us understand that intelligence is about many small parts working together, not just one big, single thing.

          For those of you needing a suggestion for (re-)reading, here´s one classic for your summer time!

          Marvin Minsky’s “Society of Mind”, 1986

          Meet the author

          Robert-Engels

          Robert Engels

          CTIO, Head of AI Futures Lab
          Robert is an innovation lead and a thought leader in several sectors and regions, and holds the position of Chief Technology Officer for Northern and Central Europe in our Insights & Data Global Business Line. Based in Norway, he is a known lecturer, public speaker, and panel moderator. Robert holds a PhD in artificial intelligence from the Technical University of Karlsruhe (KIT), Germany.

            How Gen AI is transforming document search and knowledge management

            Rajesh Iyer
            26 July 2024

            From data deluge to insights: How Gen AI is transforming document search and knowledge management in financial services

            Organizations, particularly in the financial services sector, have long mastered the management of structured data within relational databases. These firms have honed their expertise in data storage, ensuring data quality, and leveraging this data for applications, reporting, and analytics. However, the advent of Gen AI has transformed the handling of unstructured data, unlocking new possibilities in knowledge management and search capabilities across enterprise processes and workflows.

            While structured data benefits from centralized storage and easy retrieval through tables and keys, managing unstructured data presents unique challenges. Ensuring that documents are not duplicated across various storage platforms like SharePoint, Teams, and Content Management Systems is less straightforward. Although some progress has been made in solving storage issues, the rigor seen in relational databases is often lacking.

            The time-consuming process of gathering and auditing information from large collections of documents can significantly hamper productivity. The complexity increases when integrating structured and unstructured data to provide a seamless and efficient user experience for business, technical, and operational purposes. The value of advanced, Gen AI-powered search and knowledge management systems becomes evident, offering speed, accuracy, and scale, thus enhancing overall organizational efficiency.

            Approaching the problem from multiple fronts

            Now that we’ve examined the challenges and business value of this organizational capability, let’s discuss how to address it from multiple angles. The following chart offers an overview of the key dimensions involved in building this capability. In the subsequent sections, we will delve into the specifics of how AI and advanced techniques can be effectively implemented across the organization.

            1) Information Stewards for feedback loop

            The role of Information Stewards in ensuring ongoing data readiness is crucial. Information Stewards are responsible for monitoring and managing the quality, security, and compliance of the data environment. Their oversight ensures that the data remains accurate and secure. Additionally, integrating feedback from Information Stewards is essential for continuously improving data quality and AI model performance. This ongoing process helps maintain a high standard of data readiness and enhances the effectiveness of AI implementations.

            The organizational structure of the financial services firm will determine the specific responsibilities of each Information Steward. For example, every line of business (LOB) and operational horizontal, such as contact centers, back-office operations, and strategy teams, will have designated stewards. If the firm uses disparate content management systems, additional effort will be required to standardize unstructured data governance processes, ensuring the integrity of the unstructured data landscape.

            2) AI-augmented data enhancement

            To ensure the quality, accuracy, and completeness of data, several capabilities are essential. Deploying classification algorithms to automatically identify document types and topics is crucial for effective data classification. Tag generation and metadata management play a significant role by automatically generating metadata tags for roles, topics, and divisions. Additionally, adhering to data standards is necessary to ensure that documents are reviewed and approved before publishing.

            Document standards, such as mandatory sections for an intended audience, role-based security permissions, and change audit trails, must be strictly enforced. Approaches need to be developed to automate data augmentation from system logs, incorporating this information into service desk tickets to record which systems were accessed for resolving issues. The goal is to enhance human entries with automated data from logs and other sources, thereby reducing user friction and improving the accuracy and completeness of information.

            3) Database for unstructured data augmented with structured data

            Combining structured and unstructured data involves several key strategies. Implementing vector databases for dynamic indexing of unstructured data significantly improves the speed and accuracy of search queries. Enhancing unstructured data with structured data, such as document metadata and access permissions, adds valuable context.

            Adding user role-based context makes large language models (LLMs) more effective in addressing queries. By including roles and their key performance indicators (KPIs) as additional context, Gen AI applications can better understand the motivations behind specific questions. This enables them to respond to general queries, such as “What are the top three things I should worry about today?” with greater expertise and relevance.

            Additionally, exploring advanced techniques like combining Retrieval-Augmented Generation (RAG) architecture with knowledge graphs can further augment the enterprise context, providing a more comprehensive and efficient data management solution. GraphRAG approaches add an extra advisory layer that helps identify related document chunks specific to the document repository being queried.

            To enable quick and effective data search and presentation to end users, a hybrid search and agentic architecture is essential. This approach combines the precision of vector search with semantic search to enhance search accuracy. Result enhancement is achieved through ranking fusion techniques, which merge results from both search types.

            Additionally, the ability to call APIs across multiple domains, such as CRM, document repositories, service desks, and requirements, further enriches the search capabilities. An agentic architecture, with libraries for specific functionalities, ensures an improved customer experience (CX). This architecture allows AI libraries to augment Gen AI applications’ capabilities, such as performing mathematical calculations, rendering reports, and creating SQL queries against specific databases.

            This evolution is crucial as it enables applications to explore areas like intelligent decision-making, rules execution, and product recommendations. The goal is twofold: first, to enhance enterprise context retrieval, and second, to augment Gen AI with AI and other APIs to deliver a superior customer experience.

            5) Establish process for alerts for missing information with workflow

            To automate continuous monitoring of processes and workflows, it’s essential to integrate systems for alerts and monitoring. Establishing a monitoring and alerts system allows for the oversight of data quality and completeness, promptly notifying teams of any anomalies or gaps.

            Once alerts are triggered, workflow automation is used to respond efficiently, with predefined workflows in place to address and rectify identified data issues. This ensures timely and effective resolution of data quality problems.

            Given that this is an ongoing effort, there is a pressing organizational need to keep the data fresh, up-to-date, and complete with the highest level of quality. This dedication to data integrity ensures that users receive the best possible information when they need it.

            Bringing it all together

            While financial services firms have long excelled in managing structured data within relational databases, the advent of Gen AI has opened up transformative possibilities for handling unstructured data. This evolution is crucial for enhancing knowledge management and search capabilities across enterprise processes and workflows. Managing unstructured data poses unique challenges, including preventing document duplication across various storage platforms and ensuring data accuracy and completeness.

            To overcome these challenges, the problem needs to be approached from multiple fronts:

            • Information Stewards ensure data quality, security, compliance, and continuous improvement of AI performance.
            • Classification algorithms and metadata management ensure data quality and adherence to standards.
            • Combining structured and unstructured data with vector databases and RAG architecture improves search accuracy.
            • Incorporating hybrid vector and semantic search, ranking fusion, and API integration further refines search precision.
            • Monitoring and alert systems with automated workflows maintain data quality and completeness.

            By addressing these challenges from multiple fronts and leveraging advanced AI techniques, financial services firms can unlock the full potential of their data, driving superior decision-making and operational efficiency.

            Want to learn more?

            Check out the latest reports from the Capgemini Research Institute, packed with cutting-edge insights on Generative AI. Explore topics such as Turbocharging software with Gen AI, Harnessing the value of Gen AI, and Why consumers love Gen AI.

            Click here to download a PDF copy of this expert perspective.

            Meet our expert

            Rajesh Iyer

            Global Head of AI and ML, Financial Services Insights & Data
            Rajesh is the Global Head of AI and ML for Financial Services. He has almost three decades of of experience in the Financial Services Industry, working with Fortune/Global 500 clients seeking to maximize the value of investments in their Enterprise Data and AI programs.

            Vishal Bhalla

            Senior Director, Portfolio Lead, Financial Services Insights & Data

              From competitors to collaborators: A&D’s new approach to sustainability

              Julie Albert and Katie Neck
              Jul 25, 2024

              Sustainability has evolved from just a buzzword to the backbone of aerospace strategy.

              Orders for new aircraft are flooding in, pushing production lines to their limits. Airlines, emerging from pandemic-induced slowdowns, are racing to meet rebounding travel demands. Yet, even as manufacturers scramble to ramp up output, they face a complex, evolving, regulatory landscape to reduce emissions.

              This collision of forces – surging production needs and stringent sustainability requirements – is reshaping the aerospace landscape. In boardrooms and on factory floors, industry leaders grapple with a complex equation: how to deliver more aircraft, faster, while simultaneously slashing carbon footprints and reducing environmental impacts.

              What’s fascinating is how this challenge is fostering unprecedented collaboration within our industry. In the International Aerospace Environmental Group (IAEG), we’re witnessing something truly remarkable: experts from different aerospace companies, often competitors, are coming together to share insights and work on sustainability solutions. Imagine Airbus and Boeing sitting at the same table, working collaboratively – it’s a testament to how critical this issue has become for all of us.

              This collaborative approach isn’t born from mere goodwill, but from necessity. The complex web of Science-Based Targets, rigorous reporting requirements, and the sheer scale of the sustainability challenge have made it clear: no single company can solve this alone. We need collective action, shared knowledge, and industry-wide innovation.

              Three key areas have become the focus of these collaborative efforts: sustainable aviation fuels, circular economy, and decarbonization. These interconnected domains offer significant potential for reducing the industry’s environmental impact while promoting sustainable practices across the value chain.

              Sustainable Aviation Fuels

              In the race to decarbonize aviation, Sustainable Aviation Fuels (SAFs) have emerged as the industry’s most promising solution to significant emissions reduction without requiring overhauls to existing aircraft or airport infrastructure.

              The urgency surrounding SAFs stems from mounting pressure on the aviation sector to cut its carbon footprint. With air travel demand projected to grow substantially in the coming decades, SAFs represent a critical bridge, allowing the industry to reduce emissions while longer-term solutions like electric and hydrogen propulsion mature.

              The potential of hydrogen as a renewable energy source is promising, but its adoption requires a comprehensive evaluation of the global aviation ecosystem. The complexities of hydrogen fuel implementation extend beyond aircraft design to encompass airport infrastructure and operational procedures. Safety considerations are paramount as well. At Capgemini, our strength lies in our ability to collaborate across industries to support our clients in finding the right balance between innovation and practicality, and the right ecosystem of stakeholders to scale these solutions.

              The industry recognizes that time is of the essence. Collaborative initiatives are accelerating SAF development and deployment, from securing sustainable feedstocks to establishing robust supply chains. Cross-sector partnerships, including those with agricultural and waste management industries, are being forged to ensure a steady, sustainable supply of raw materials for SAF production.

              Circular Economy

              The aerospace industry stands at a critical juncture where environmental regulations and business imperatives converge. Circular economy practices offer a powerful solution to meet stringent sustainability targets while simultaneously transforming our business model. This shift from a linear “take-make-dispose” approach to a circular “reduce-reuse-recycle” model is not just an environmental necessity—it’s a strategic imperative.

              Regulatory pressures, including Science-Based Targets and rigorous reporting requirements, are pushing the industry to rethink its approach to resource use and waste management. Simultaneously, the potential for cost savings, new revenue streams, and enhanced supply chain resilience make circular economy principles attractive from a business perspective.

              Collaboration has emerged as the key to unlocking these opportunities. By working together, aerospace companies are finding innovative ways to overcome the technical, logistical, and economic barriers to circularity. One exemplary initiative in this collaborative landscape is the Lifecycle Optimization for Aerospace platform, developed through a partnership between Capgemini and Amazon Web Services (AWS).

              This platform addresses a critical pain point: the management of aircraft and parts maintenance history. By digitizing this process, it unlocks new possibilities for parts reuse, repair, and recycling. Leveraging cloud computing and AI, the platform analyzes maintenance records with unprecedented efficiency, identifying opportunities for reuse and flagging components for recycling when repair is no longer viable.

              The collaboration extends beyond Capgemini and AWS, with industry leaders like Air France and Safran joining as early adopters. This multi-stakeholder approach ensures the solution addresses real-world needs across the aerospace value chain.

              While the platform is a significant step forward, it’s just one example of industry-wide circular initiatives. Companies are also collaborating on developing recyclable materials and designing components with disassembly and reuse in mind.

              The transition to a circular economy in aerospace faces challenges, including the complexity of aircraft systems and high-performance requirements. However, the potential benefits—both environmental and economic—make this transition imperative.

              Decarbonization

              Decarbonization in the aerospace industry extends far beyond reducing emissions from aircraft operations. It now encompasses a holistic approach that addresses the entire value chain, from sustainable manufacturing practices to innovative aircraft design.

              While reducing carbon emissions from fuel combustion remains a primary focus, the industry recognizes the critical importance of decarbonizing production processes. Sustainable manufacturing has become a key priority, with companies aligning their operations with environmental goals such as reducing energy consumption, waste, and water usage at production sites.

              The Energy Command Centre in India is a great example of our industry’s commitment to sustainable manufacturing. This integrated platform monitors, optimizes, and controls all building assets consuming energy, including data centers, seamlessly blending digital and physical systems across a diverse set of connected devices. By leveraging best-in-class technologies, advanced AI, machine learning, and IoT, the center optimizes energy performance at all levels. This includes offline reporting, dynamic real-time monitoring, and proactive control and optimization. Organizations utilizing this platform can achieve up to 30% in energy savings.

              Central to the center’s capabilities is the implementation of digital twins. These virtual replicas of physical assets, including entire facilities, allow for real-time simulation and optimization of manufacturing processes. By linking production decisions with key performance indicators such as lead times and sustainability metrics, the digital twins provide invaluable insights for enhancing both operational efficiency and environmental performance.

              Decarbonization efforts extend to aircraft design and material selection as well. The industry is collaboratively exploring lightweight, aerodynamic designs that minimize fuel consumption. Simultaneously, there’s a push towards adopting sustainable materials to reduce the overall environmental footprint. Advances in material sciences, particularly in the development of advanced composites, are yielding significant efficiency gains and contributing to the decarbonization of the entire aerospace supply chain.

              Racing against time: the power of collaboration in aerospace sustainability

              The aerospace industry’s journey towards sustainability is a race against the clock. We cannot expect to have hydrogen-powered aircraft certified and flying tomorrow, since the technologies are barely mature. It’s a complex and lengthy endeavor, but the pressure is on.

              Regulatory deadlines for emissions reduction loom on the horizon. Market demands for more sustainable air travel are intensifying. Meanwhile, the climate crisis itself adds urgency to our efforts. Yet, the inherent complexity of aerospace innovation – from concept to certification – means that transformative changes often unfold over decades rather than years.

              However, this challenge is precisely where the power of collaboration comes to the forefront. By working together, aerospace companies can significantly accelerate the pace of innovation and implementation:

              1. Shared Research and Development: Collaborative R&D efforts allow for the pooling of resources, expertise, and data. This can dramatically speed up the maturation of new technologies, from sustainable aviation fuels to electric propulsion systems.

              2. Streamlined Certification Processes: Industry-wide cooperation, including partnerships with regulatory bodies, can help streamline and expedite certification processes for new sustainable technologies without compromising safety.

              3. Rapid Scaling of Solutions: Once innovations are proven, collaborative networks can facilitate their rapid adoption across the industry. This is particularly crucial for infrastructure-dependent technologies like hydrogen fuel.

              4. Knowledge Sharing: Open exchange of best practices and lessons learned can help companies avoid redundant efforts and overcome common hurdles more quickly.

              5. Supply Chain Alignment: Coordinated efforts across the supply chain can ensure that sustainable practices and technologies are implemented coherently and efficiently.

              We must run together in the race to a sustainable future in aerospace. Through continued collaboration, we can accelerate our progress, turning the obstacle of time into an opportunity for unprecedented innovation and transformation in our industry.

              Learn more:

              Digital Continuity in the Aerospace Industry

              Digital Twins in Aerospace and Defense

              Intelligent Supply Chain for the Aerospace and Defense Industry

              Lifecycle Optimization for Aerospace and Defense

              Meet the author

              Julie Albert

              Global Aerospace & Defense Industry Architect, Capgemini
              Julie is Global Aerospace & Defense Industry Architect at Capgemini Engineering, with more than 15 years’ experience in the Aerospace industry. She has a strong background in system and mechanical engineering including key roles in Supply Chain, Project, and Program Management, especially for a major Digital Transformation Program, where she played a significant role in designing and implementing go-to-market strategies. She has a strong background in system and mechanical engineering including key roles in Supply Chain, Project, and Program Management, especially for a major Digital Transformation Program, where she played a significant role in designing and implementing go-to-market strategies.

              Katie Neck

              Senior Manager, Sustainable Futures – Capgemini Invent UK
              An experienced change driver, Katie leads clients to develop sustainability strategies at Capgemini Invent; with expertise in sustainable manufacturing across aerospace and defense.