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Event

Dreamforce 2025

This is what customer experience really looks like.
October 14 – 16, 2025 | San Francisco & Salesforce+| The Atrium @ SF MOMA

Experience Dreamforce 2025 with us

From intelligence to intuition, craft human-centric moments powered by Agentforce. Capgemini’s presence at Dreamforce is built around one idea: AI that works for people. From agentic automation to unified data and industry-specific solutions, we’re showing how human and machine collaboration drive real change — faster, smarter, and at scale.

Check out the Dreamforce agenda for our customer sessions

Discover how Heathrow Airport’s innovative commercial digital strategy is transforming passenger experience, driving significant improvements in engagement and satisfaction over the past 5 years.

Fresenius Kabi & Capgemini share how they transform customer engagement globally with Life Sciences Cloud – driving innovation, breaking silos, & pioneering a new benchmark in the industry.

LPL Financial launched a unified FS Cloud app to streamline advisor engagement, automate insights, ensure compliance, and cut onboarding from days to hours—empowering 1000+ users.

Data Cloud powers unified data, smart segmentation, and personalised marketing—driving engagement and measurable impact across Haleon.

What to expect at Capgemini’s MoMA – Headquarters

  • Live Demos: See how Agentforce and Data Cloud power real-time decision-making, predictive service, and intelligent automation — from manufacturing floors to financial institutions.
  • Client Spotlights: Hear directly from the people closest to the change — the engineers, analysts, and frontline leaders who’ve seen AI transform their work.
  • Co-Creation Labs: Join Capgemini experts and Salesforce innovators to explore how to embed AI across your enterprise — securely, ethically, and with measurable ROI.
  • Networking Events: Join us for breakfast briefings, industry luncheons, and our annual Client Appreciation Evening.

Branded lounge in the campground

Relax, recharge, and connect in our Capgemini-branded lounge, located in the Dreamforce Campground. It’s the perfect spot to meet our experts and explore how we’re helping clients scale AI and unify data.

Sign up to meet with one of our experts or book a meeting

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Research and insights

Unleashing the value of customer service - banner
Report

Customer service transformation

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Generative AI driving transformations within businesses
Capgemini Research Institute

Rise of agentic AI

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Report

Conversations for Tomorrow #9: Generative AI

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The Capgemini-Salesforce Lookbook

Explore our how our joint focus on design and strategy drives tangible, repeatable, and transformative results for our clients.

Download the Lookbook

Transforming Automotive CX with Salesforce

Our eBook reveals how to harness the power of Salesforce’s Automotive Cloud and Data Cloud to deliver exceptional customer experiences.

Find out more
Deliver your future with Salesforce

Explore our partnership

Capgemini and Salesforce help brands deliver personalized, engaging, relevant and memorable experiences across the entire customer journey.

Read more

Custom Generative AI for Enterprise

Elevate your possible. Prepare to be surprised by the collective power of human intelligence and our Custom Generative AI for Enterprise offer.

Learn more

Meet our experts

Katerina Hubka

Katerina Hubka

Global Salesforce Partner Executive
Katerina is an assertive mover and shaker, and a creative communicator with strong project, program, portfolio and people management skills. With more than 20 years of expertise, Katerina has served as a leader in many roles across Capgemini, including in the Americas, Group Sales, Global Strategic Initiatives and Partners, and Group Marketing. Katerina brings her passion for building genuine relationships and driving mutually beneficial collaboration to our partnership with Salesforce. Stepping in to lead the partnership in 2024, she has been consistently delivering against goals in collaboration with stakeholders across Capgemini and the Salesforce ecosystem.
Steve Boettcher

Steve Boettcher

Vice President CSS
Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.
Darshan Shankavaram – Our Expert

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the Capgemini Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.
Simon Blainey

Simon Blainey

Expert in CRM, Digital Transformation, Salesforce
I lead Capgemini’s Salesforce CoE for Asia Pacific. As a Salesforce Global Systems Integrator (GSI), my team performs large scale Salesforce implementations across the full ecosystem portfolio, including Sales, Service, Marketing and Commerce. My clients include higher education institutions, multi-national corporations and all levels of Government. I have deep expertise in Salesforce architecture and implementation, agile methodologies, and DevOps. My role is to advise my clients on how to accelerate their digital transformation by leveraging and scaling their investment in the Salesforce ecosystem.
Arnaud Bouchard

Arnaud Bouchard

EVP, Global Customer Experience Offer Leader and Head of Strategic Deals & Business Development
With 22 years of consulting experience, Arnaud has been a transformative force since joining Invent in 2010. He contributed to the launch of the Customer Engagement practice in France, which evolved into frog, led DCX France, and managed the Automotive French Market Unit, before joining the global DCX team. Today, he accelerates business and technology transformation in Customer Experience globally, fostering AI innovation in marketing, sales, service, and commerce to help organizations deliver seamless, future-ready customer experiences for sustainable value.
Thorsten Rall

Thorsten Rall

Global Industry Lead Life Sciences, EVP
Since January 2023, Thorsten has been the Executive Vice President and Global Industry Lead for Life Sciences at Capgemini. Previously, he worked at Novartis in various senior roles. As Senior Vice President of Digital Transformation & Innovation, he led the digital function, developed and implemented high-risk, high-return strategic innovation initiatives, and was responsible for Business Development and partnerships in the digital space.

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