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Join Capgemini at the 26th European Shared Services and Outsourcing Week conference

May 18–21, 2026 | Estoril Congress Centre, Lisbon, Portugal

#SSOW – Making intelligent operations real

Capgemini is proud to be a Platinum Sponsor at SSON’s 26th European Shared Services and Outsourcing Week (SSOW) conference in Lisbon, where the focus is shifting from automation to autonomy in Global Business Services (GBS).

As expectations continue to evolve, organizations are moving beyond incremental improvements toward more connected, intelligent operations that deliver measurable business value.

At SSOW Lisbon 2026, Capgemini will showcase how agentic AI is being applied in practice to enhance decision-making, enable more autonomous operations, and deliver measurable outcomes at scale.

Join us in Lisbon to explore how intelligent operations powered by agentic AI are becoming a reality, and what this means for the future of GBS.

Connect with Capgemini at SSOW Lisbon 2026

SSOW Lisbon provides an opportunity to engage with peers and explore how GBS is evolving in response to changing business needs.

When you connect with Capgemini, you will:

  • See agentic AI and intelligent operations in action: Explore how organizations are applying agentic AI to enable more adaptive, connected, and outcome-driven operations.
  • Engage in meaningful conversations: Connect with Capgemini experts and peers to exchange perspectives on transformation priorities and challenges.
  • Understand how organizations are translating agentic AI into measurable business outcomes: Learn how Capgemini helps organizations improve efficiency and deliver measurable value through agentic AI, automation, and data intelligence.
  • Gain practical insights: Explore real-world approaches to evolving operating models and scaling transformation initiatives.

Visit the Capgemini booth at SSOW Lisbon 2026 to see real-world applications of agentic AI in intelligent operations – and what this means for the future of Global Business Services. Whether you’re exploring new ideas or advancing existing initiatives, we look forward to connecting with you.

We will be joined on the plenary stage by some of our clients and will be running an interactive workshop – watch out for more details on these sessions.

    AI in action

    As AI moves from pilot projects to production-scale deployments, organizations are beginning to realize measurable returns.

    GBS as a catalyst for growth

    SSON research and analytics, in collaboration with Capgemini, reveals the evolution of global business services.

    AI-led generative business services

    HFS Research, in collaboration with Capgemini, reveals a game-changing shift.

        AI-powered Finance & Accounting Operations

        Unlock value through connected, AI-augmented finance and accounting operations that transform your finance function into one that drives frictio

        AI-powered Supply Chain Operations

        Our Intelligent Supply Chain Operations offer transforms your supply chain from a cost center into a connected, frictionless function.

        AI-powered Customer Operations

        Drive a connected customer experience across your organization by implementing a scalable, cloud-based, omnichannel platform that puts your cust

        AI-powered People Operations

        Put your people at the center of your HR proposition with digital platforms that give them a connected experience.

        Intelligent Process Automation

        Unlock value by leveraging intelligent automation and a digitally augmented workforce.

          Connect with us!

          We will be sharing updates in the lead-up to SSOW Lisbon 2026, including session details, speaker announcements, and insights on what to expect.
          If you’re attending, we welcome the opportunity to connect in advance.
          Please share your details below and our team will reach out to coordinate a suitable time to meet you at the event.

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