Capgemini recognized as a Leader in the ISG Provider Lens® 2026 Global Capability Center (GCC) Services Report

Capgemini has been recognized as a Leader in both the Design and Setup and Optimization and Enhancement quadrants of the ISG Provider Lens® 2026 Global Capability Center (GCC) Services study.

The ISG study evaluates service providers that help enterprises establish, optimize and transform GCCs into strategic business platforms that drive innovation, agility and enterprise value.

The report highlights Capgemini’s strengths as:

• Transformation-led blueprinting: Capgemini positions GCCs as enterprise transformation platforms rather than traditional cost centers, helping organizations align operating models, governance and talent strategies with business objectives from day one.
• Proven operating models: Capgemini demonstrates maturity across BOT, assisted, carve-out and joint venture models, helping organizations accelerate setup, scale operations and manage transformation with confidence.
• Global reach with local depth: With delivery capabilities across India, Europe, Africa and APAC, Capgemini combines global scale with local market expertise to support resilient GCC growth.
• AI and GenAI-led transformation: Capgemini embeds AI, GenAI and automation into GCC operating models, helping enterprises accelerate innovation, improve productivity and enhance business outcomes.
• Ecosystem-powered innovation: A strong network of technology alliances, industry partnerships and innovation ecosystems enables Capgemini to support clients in building future-ready capability centers.

Perspectives from ISG and Capgemini

“The future of GCCs will be defined by the ability to combine strategic advisory with execution excellence. Capgemini brings together consulting, engineering and AI-led transformation to help enterprises build and evolve GCCs that deliver long-term business value.”

Gaurang Pagdi, Lead Analyst, ISG

“Being recognized as a Leader in both the Design and Setup and Optimization and Enhancement quadrants of the ISG Provider Lens® 2026 Global Capability Center Services study is a strong validation of Capgemini’s approach to helping organizations build, scale and transform GCCs into strategic business platforms.

As enterprises increasingly look to GCCs as strategic business platforms that drive innovation, AI adoption and value, we remain committed to combining deep industry expertise, proven delivery models and technology-led transformation to help our clients achieve their ambitions.”

Geetanjali Khatri, GCC Practice Lead and MD, Capgemini Invent India

Value for enterprises and GCCs This recognition by ISG reinforces Capgemini’s ability to help enterprises evolve GCCs beyond traditional delivery models. By combining strategic advisory, digital enablement, flexible operating models, and strong governance, Capgemini supports organizations in building GCCs that deliver sustainable benefits across efficiency, innovation, and long‑term impact. As enterprises increasingly rely on GCCs as core engines of transformation, this recognition highlights Capgemini’s role as a trusted partner in shaping future‑ready and resilient GCC ecosystems.

Access the ISG report excerpt to learn more about Capgemini’s Leader positioning in GCC Design & Setup and Optimization & Enhancement.

About ISG

Information Services Group (ISG) is a leading global technology research and advisory firm. ISG Provider Lens™ reports offer independent evaluations of service providers, assessing their market impact, competitive strength, and innovation capabilities.

ISG recognition disclaimer

The analyst recognition cited above is based on independent research and methodology conducted by ISG. The positioning reflects ISG’s conclusions and does not imply endorsement.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com