Capgemini recognized as a Leader in the IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment

The IDC MarketScape evaluated 23 global providers that met the inclusion criteria including consultancies, global systems integrators, ServiceNow-native specialists, and regional specialists, each bringing unique value propositions to the ServiceNow implementation services landscape.

“As organizations expand ServiceNow beyond traditional IT service management into AI-powered workflow orchestration and enterprise transformation, Capgemini stands out for its ability to combine advisory capabilities, transformation expertise, governance, and AI-enabled delivery. Capgemini is well positioned to help clients realize value from the next generation of ServiceNow investments.”

Jason Bremner, Research Vice President, IDC

According to IDC MarketScape, clients should consider Capgemini for end-to-end ServiceNow programs that move from advisory through transformation into operations, where governance and change carry as much weight as the build itself. SIAM 3.0 and the eXperience Now change approach handle that layer, and a large, certification-heavy bench backs the work with a productized AI toolset that includes PRiSM, the RAISE framework, and the COEI model. It is a strong fit for buyers consolidating ServiceNow alongside adjacent intelligent operations and data estates.

“I believe IDC MarketScape’s evaluation reflects the strength of our long-standing partnership with ServiceNow and our commitment to helping clients accelerate transformation through AI-powered workflows, intelligent operations, and industry-specific innovation. As ServiceNow continues to evolve into a platform for enterprise-wide reinvention, Capgemini brings together deep industry expertise, trusted AI, and global delivery capabilities to help organizations achieve measurable business impact at scale.“

Jean-Marc Gaultier, Global Strategic Initiatives and Partnership Leader, Capgemini

We believe this recognition reinforces Capgemini’s commitment to helping organizations transform how work gets done through ServiceNow. By combining strategic consulting, deep platform expertise, and end-to-end delivery capabilities, we help clients unlock greater value from their ServiceNow investments.

Capgemini supports clients across the full ServiceNow lifecycle, spanning advisory, implementation, integration, custom application development, managed services, support, and training. With more than 3,750 ServiceNow process consultants, over 14,000 ServiceNow certifications and accreditations, and delivery capabilities spanning more than 30 countries, Capgemini helps organizations transform processes, modernize operations, create delightful experiences, and accelerate value realization.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real |  www.capgemini.com

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.