Capgemini recognized as a leader in AI-Driven ADM services by ISG, for the eighth consecutive year in 2026

ISG recognizes Capgemini as a leader across Application Development Outsourcing, Application Managed Services, and Application Quality Assurance across APAC, Europe, and U.S. markets.

Information Services Group (ISG) has, for the eighth consecutive time, recognized Capgemini as a market leader in AI-Driven ADM Services in its ISG Provider Lens® – AI-Driven ADM Services 2026.

Application Development Outsourcing

Capgemini’s Agentic ADM framework and support for multi-year engagements covering development, enhancement, and complex application landscape modernization are recognized as key strengths in application development and outsourcing. The use of generative artificial intelligence (GenAI)-assisted analysis and refactoring supports enterprises to scale product engineering and improve productivity while mitigating delivery risks.

“Capgemini’s AMS proposition is anchored in Agentic ADM offering, with predictive operations and modernization embedded into application run services.”

Maharshi Pandya, Principal Analyst and Executive Advisor

Application Managed Services

As a leader in Application Managed Services, Agentic ADM by Capgemini is recognized for its support, enhancements, upgrades, and lifecycle optimization in production environments. The use of AI for predictive, monitoring, intelligent ticket handling, and remediation while maintaining stringent operational governance are highlighted as strengths.

“Capgemini excels in AMS by combining AI-driven operations, business-aligned service management and industrialized delivery, enabling organizations to continuously optimize application performance and operational efficiency.”

Oliver Nickels, Principal Analyst and Executive Advisor

Application Quality Assurance

Agentic ADM by Capgemini’s capabilities in addressing quality changes in AI-enabled applications and use of production data to continuously improve reliability, performance, and security have been quoted as key strengths. AI-driven quality engineering with predictive analytics and automated defect detection complements these practices.

“Capgemini brings specialist QE depth and GenAI testing insight to support reliable releases across modernization and ADM programs.”

Maharshi Pandya, Principal Analyst and Executive Advisor

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

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