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Capgemini recognized as a Horizon 3 – Market Leader in HFS Horizons: Generative Enterprise Services 2023

07 Dec 2023

This report is the industry’s first competitive analysis of professional services firms and the value they create with enterprise clients adopting and experimenting with generative AI (Gen AI) technologies.

In this research, they recognize service providers who have embarked on creating gen AI journeys for their clients, outlining the provider facts, strengths, and development opportunities, from a pool of 35 service providers globally.

Capgemini has been recognized for its key offerings in the gen AI space. It has garnered recognition for effectively translating its gen AI delivery experience into services spanning customer experience, strategy, software, and data privacy. The report underscores our value proposition, positioning gen AI as a crucial element in digital transformation as evidenced by a substantial $2 billion+ investment in AI over the next three years, the establishment of a dedicated gen AI practice, and a comprehensive suite of services aligned with the gen AI delivery experience.

The outcomes of Capgemini’s gen AI application are exemplified at one of the biggest airports in the world, where it facilitates faster and targeted customer service, as well as in cancer care, code conversion in banks, and content production for a major consumer products group. Positive feedback from clients and partners reinforces Capgemini’s end-to-end capabilities and support across the data and AI ecosystem.

“We are delighted to be recognized as a Horizon 3 – Market Leader in HFS Horizons: Generative Enterprise Services 2023 report. I am convinced that this new technology wave will accelerate the transition to a digital and sustainable economy. We see a strong acceleration of client appetite in generative AI, with over 100 projects signed since the beginning of the year, and we have a strong pipeline of client opportunities. The Group is investing €2 billion over three years to strengthen its leadership in artificial intelligence and we will be doubling our Data & AI teams to 60,000 in the same timeframe, we will also continue to invest in our offerings and partnerships .”

Niraj Parihar, Insights & Data CEO, Capgemini

“We are very proud to be recognized by HFS as a ‘Horizon 3- Market Leader’ in the HFS Horizons Report- Generative Enterprise™ Services 2023. We built our end-to-end portfolio of offerings, covering from strategy and Customer Experience to Software Engineering and Custom Gen AI to focus on driving tangible value by fitting the specific business context of our clients. While most organizations are willing to transform with Gen AI, we are now emphasizing on enabling scale, cost control and trusted implementation of Large Models through Gen AI guardrails. “

Anne-Laure Thibaud, EVP, Data & AI Group Offer Leader, Capgemini

“Capgemini is equipped to drive true transformation with gen AI. Its end-to-end capabilities across the data and AI ecosystem support customers on their critical data estate, analytics, and AI journeys. Large businesses aiming to succeed as generative enterprises would be foolish not to include Capgemini on their shortlist.”

David Cushman, Executive Research Leader, HFS Research

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About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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