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Agentic AI in Sales and Operations Planning (S&OP)

Transforming supply chain decision-making for consumer brands

Download the PoV3 MB pdf

How consumer brands can improve service by 5%, reduce costs by up to 30%, and support strategic growth with AI-powered adaptive planning.

For decades, Sales and Operations Planning (S&OP) has helped consumer brands align demand, supply, and financial objectives. But today’s planning environment is more volatile than ever. Promotions shift demand overnight, supply constraints emerge unexpectedly, and changing market conditions can render plans obsolete almost as soon as they’re approved.

In our latest POV, Transforming Sales and Operations Planning with agentic AI, we explore how AI-powered planning systems help organizations move beyond static planning cycles and toward continuous adaptation. Learn how agentic AI connects data, decisions, and execution to help brands respond faster, stay aligned across functions, and turn disruption into competitive advantage.

“For years, competitive advantage came from the ability to see around corners. Today, it comes from taking them faster than everyone else.”
Mayank Sharma

VP, Global Supply Chain Capability Lead, Capgemini

Anticipated outcomes: S&OP Intelligence Co-Pilot from Capgemini

30%
Cost reduction
2-4%
Working capital and margin improvement
20-40%
Forecast accuracy improvement

The next supply chain advantage

Embedded agentic AI explained

AI-powered S&OP: How agentic AI connects data, decisions, and execution for CP brands

Agentic planning isn’t a singular capability but rather an interconnected system that brings together data, reasoning, execution, and adaptation. Download now to explore our expert insights on:

  1. How organizations can create an integrated connection layer to overcome traditional S&OP pain points like disconnected functional teams, fragmented S&OP processes, and S&OP data silos.
  2. Key areas where agentic AI is playing a role in S&OP transformation – and the agent personas powering change.
  3. Five core components within any agentic planning solution.
  4. Best practices for building adoption and engagement through trust to overcome sales and operations planning challenges.
  5. A sneak peek at Capgemini’s S&OP AI solution: S&OP Intelligence Co-Pilot.
“The future of S&OP is not about creating a plan that defies disruption, but an organization that adapts to it.”
Pravin Chaudhary

Director, Consumer Products & Retail Lead, Capgemini

Transform your S&OP strategy with agentic AI

Discover how leading consumer brands are using AI-powered planning to improve forecast accuracy, reduce costs, and drive faster decision-making.

Download now

Re-inventing supply chains to drive profitable, sustainable growth

Turning complex supply chains into intelligent ecosystems with Capgemini

Read more

Research and insights

Point of view

Global business services reimagined
Consumer trend 2026 web banner
Capgemini Research Institute

Reimagining customer experience: Human-led, AI-powered

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Report

What matters to today's consumer 2026

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Expert perspective

Gen AI

Streamlining supply chains with intelligent deductions and trade claims management

Capgemini
Dec 3, 2025

Meet our experts

Dreen Yang

Dreen Yang

EVP, Global Consumer Products and Retail Lead
Dreen Yang is Global Industry Leader for Consumer Products & Retail at Capgemini, driving strategic growth across 50+ countries. With deep FMCG expertise and leadership at Coca-Cola, he’s launched $100M+ ventures and revitalized billion-dollar brands. Dreen excels at transforming complexity into opportunity through data-driven strategy and next-gen tech.
Mayank Sharma

Mayank Sharma

Vice President
Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At Capgemini, he is responsible for leading & growing Capgemini’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at Amazon.com of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.
Pravin Chaudhary

Pravin Chaudhary

Director, Consumer Products & Retail Lead Capgemini
Pravin is Capgemini’s Supply Chain thought leader for Consumer Products and Retail Sector. He has more than 17 years of experience in running supply chains for Global Consumer Products and e-commerce companies. Pravin specializes in Supply Chain planning, Fulfillment design and Optimization, Order to Cash process and e-commerce Supply design and Last-Mile deliveries. 

    FAQs

    Agentic AI uses intelligent software agents to analyze data, recommend actions, and support decision-making across demand planning, supply planning, and business operations.

    AI continuously analyzes historical, operational, and market data to identify demand patterns, improve forecasting models, and respond to changing business conditions faster than traditional planning approaches.

    Organizations may achieve improved forecast accuracy, reduced operational costs, enhanced service levels, better working capital management, and greater agility in responding to market disruptions.

    Consumer brands operate in rapidly changing environments where market demand, promotions, inventory constraints, and supply disruptions require continuous planning adjustments.