Transform your customer service operations with Agentic AI

Date: Tuesday, 29 April 2025

Time: 7pm – 9pm

Venue: LOUIE, 13-15 West Street, London WC2H 9NE

Gen AI and agentic AI are having a transformative impact on customer service. More than 24% of organisations using Gen AI are already seeing reduced operating costs, while another 65% expect to see this benefit*.

Join Capgemini and AWS experts and similar client executives at an exclusive, invitation-only dinner to explore how AI is revolutionising the critical business capability of customer service. Discover how your peers are unlocking the commercial potential of their customer service functions and learn how you too can transform your customer and citizen experiences with the latest AI technology.

Unleashing the Value of Customer Service

According to the latest report from the Capgemini Research Institute –  Unleashing the Value of Customer Service – empowering customer service agents through AI can better meet customer needs and deliver both top-line and bottom-line benefits for organisations.

Based on extensive research involving 9,500 consumers, 500 agents and supervisors, and 1,000 executives globally, we found:

• 70% of customer service agents report a reduction in overall workload through using the technology
• 24% of organisations report reduced operating costs
• 31% report faster response times

The Capgemini Research Institute delivers best-in-class research that is underpinned by robust data and analysis. We are proud to have been ranked #1 in the world for the quality of our research by independent analysts for six consecutive years.

*Capgemini Research Institute