Utility Week Live 2026

May 19 – 20, Birmingham | NEC Hall 17, Booth A56

Bringing Intelligent Operations to life at Utility Week Live 2026, Capgemini and WNS, part of Capgemini, will show how UK utilities can deliver resilient, scalable, and customer-centric performance, made real across the full utility value chain.

UK utilities are operating under intense pressure: ageing and safety‑critical infrastructure, rising customer expectations, affordability challenges, increasing regulatory scrutiny and the need to do more with less. At Utility Week Live, we’ll demonstrate how intelligent operations, powered by digital engineering, AI, data and IT/OT integration, enable utilities to respond with confidence.

Across the two days, we’ll share how Capgemini and WNS help utilities:

• Deliver end-to-end operational transformation across customer, revenue, and asset operations
• Build greater resilience, agility, and operational efficiency
• Improve customer, affordability, and service outcomes through data-driven operations
• Lower cost to serve through intelligent workflows, AI, and automation
• Achieve measurable impact at scale across the utility value chain

Together, Capgemini and WNS bring deep expertise across intelligent operations, digital engineering, customer and revenue operations, analytics, and AI-enabled transformation for the utilities sector.

Thought leadership and live sessions

Customer & Communities Stage | Tuesday 19 | May 14:00 – 15:05

Featured session:

Insight is not enough – Operationalising data to close the affordability gap
With rising bills and escalating debt levels, utilities must rethink how they support customers at risk. This session explores how organisations are moving beyond insight to action, using data-driven insights, operational intelligence, streamlined processes, and proactive engagement to support vulnerable customers, reduce debt and rebuild trust.

Speaker:
Nikhil Gupta, SVP & Head of Business Development, Utility Analytics – WNS, Part of Capgemini

Energy Flexibility Stage | Wednesday 20 May | 12:40 – 13:45

Featured session:

Transparency by design: building a trusted, digital nexus
Carl will explore how transparency‑by‑design and trusted digital architectures can connect data, organisations and stakeholders to enable better forecasting, coordination and decision‑making across the energy ecosystem.

Speaker: Carl Haigney, Vice President, Capgemini