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Check In Scotland service protects public health and enables businesses to re-open safely

Client: Scottish Government
Region: UK
Sector: Public Sector

Capgemini joins the Scottish government in multi-agency collaboration to launch award-winning national COVID-19 contact tracing solution, which was used 20 million times at 27,000 venues across Scotland

Client Challenge: The Scottish NHS wanted to develop a national digital contact tracing service to protect public health during the COVID-19 emergency and to enable the hospitality sector to re-open safely after the lifting of lockdowns and restrictions

Solution: Multiple government and public health stakeholders partnered with Capgemini to develop the Check In Scotland service, which features QR code scanning technology and quickly became the country’s go-to national contact tracing solution


  • Service used by 27,000 businesses, representing almost two thirds of all hospitality venues in Scotland
  • Facilitation of more than 20 million check-ins
  • More than 500,000 app downloads
  • Delivered £7.7 million in savings through efficiencies in the contact tracing process