Transforming water utilities with Gen AI

Water utilities are facing mounting pressure to modernise. Falling customer satisfaction, ageing infrastructure, and rising operational costs are converging to create an urgent need for change. Generative AI (Gen AI) offers a compelling solution, transforming how water utilities engage with customers, manage resources, and plan for the future.

In this point of view, we’ll explore how Gen AI can help water companies deliver smarter, more efficient services while building trust and resilience. You’ll discover:

• Why it matters: with customer satisfaction in decline, we look at how Gen AI can enhance service delivery and rebuild trust.
• The Gen AI advantage: from predictive maintenance to leak detection, we explain the operational benefits that Gen AI brings to the sector.
• A roadmap for responsible adoption: how do you implement and scale Gen AI while also ensuring it can be trusted? We guide you through a three-phase adoption strategy and share a case study showcasing robust Gen AI governance in action.

Ready to lead the future of water?

Capgemini’s deep industry expertise and AI leadership can help you unlock the full potential of Gen AI – responsibly, strategically, and at scale.

Let’s transform water utilities together.