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Supply chain

Reinventing the enterprise hub

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Transforming hubs from operational centres to strategic growth drivers through AI, automation, and data-driven insights

For years, enterprise organisations have looked to hubs to streamline and standardise administrative and back-office tasks. Now, with the support of advanced technologies, including AI, generative AI, and agentic AI, as well as robust data and analytics capabilities, hubs have the potential to move beyond transactional functions and take on a more strategic role in the business as the orchestrator of the digital supply chain ecosystem.

In our latest POV, Reinventing the enterprise hub, we explore how organisations can build upon their existing intelligent supply chain capabilities to create a hub of the future—an intelligent capability that leverages data-driven strategic insights, automation, and relentless digitisation to unlock exponential cost savings and drive top-line growth.

In this POV, we’ll highlight how hubs of the future and intelligent CPG supply chain solutions can:

  • Drive customer satisfaction and loyalty through differentiated experiences, personalisation and innovative products and services.
  • Enable seamless operations by integrating processes and data from different functions, including the supply chain, sales, marketing, and finance.
  • Activate data driven CPG supply chain strategies through enhanced enterprise-wide data sharing, data-driven decision-making, and intelligent operations.

“One aspect that was remarkable when we partnered with Capgemini on iOps was augmenting human workflows with advanced AI capabilities and intelligent automation tools. With this we could unlock the full potential and promise of our people, enabling them to focus on innovation and high-impact work that delights our customers.”

Juan Carlos Parada, Chief GBS Officer, Unilever

We will also explore:

  • The three sequential pillars of people, processes and technology that establish next-gen capabilities and enable autonomous supply chain ecosystems.
  • How hubs of the future will create new ways of working and redefine conventional roles within the organisation.

Intelligent supply chain solutions that can support the technical requirements for establishing a future-proof, next-gen hub.

Download our PoV

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      Research and insights

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      Meet our expert

      Mayank Sharma

      Vice President
      Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations. At Capgemini, he is responsible for leading & growing Capgemini’s Supply Chain Practice for Consumer Goods, Retail and Distribution. Mayank brings unique experience of leading transformations as a consultant at Big 4 and at Amazon.com of leveraging digital solutions within e-commerce supply chain to drive end-to-end supply chain improvement.
      Gerardo Buxadé

      Gerardo Buxadé

      Vice President, Global Customer Operations, Capgemini
      Gerardo is a results-driven Operations Delivery and Supply Chain Management executive with 25 years of experience across the consumer goods industry, consulting, and BPO. A strategic thinker with a proven track record in designing and managing complex operations, he excels in building capabilities and driving operational discipline. Highly adaptable, Gerardo thrives in diverse cultural environments and business challenges.
      James

      James Tilley

      Vice-President Supply Chain, Capgemini UK
      James is a VP within Capgemini Invent’s Intelligent Industry leadership team, specialised in Supply Chain and with a focus on CPRD (Consumer Products, Retail and Distribution). He works extensively with Capgemini’s largest and most strategic clients. He is fully focused on delivering business value for customers working with Execs and their delivery teams.