Telecoms

Capgemini helps telecom, media and entertainment companies adapt to today’s business challenges and tomorrow’s opportunities.

The pace of change in the telecom industry is unparalleled, and technological advances and changing consumer behaviour have irrevocably changed the business environment for the telecom industry.

We have over 30 years of experience working with wireline, wireless, Internet service provider, cable, organisations. Drawing on our expertise, we can work with you to achieve the strategic goals and world-class results you require.

Using cutting-edge analytics and speech recognition, Capgemini’s Contact Centre Performance Solution reviews every single call to your contact centre in near real time.

Themes

#automagination

Automated CRM empowers your customers to create anything they can imagine.

#cloudaptable

Cloud-native apps enable you to adapt to customer demands in real time.

#customerisation

Customers become ambassadors when personalised digital experiences are meaningful.

#expertivity

Our ERP expertise increases your employees’ productivity.

#simplifaction

Simplified operations leads to enhanced employee satisfaction

#trusticient

When customers trust you, the business runs more efficiently.

#wondervention

Wonderful customer experiences come from digital reinvention.

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Achieving culture shift

Capgemini’s Accelerated Solutions Environment (ASE) helped supercentre operator Meijer reduce...

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