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Event

Capgemini at ServiceNow World Forum Sydney

Intelligence, meet experience. Welcome to your agentic-powered business.

We were proud to be a gold sponsor of World Forum, Sydney.

As a sponsor, we are honored to showcase the full potential of AI-powered ServiceNow with Capgemini. Our demos will focus on agentic-powered people and customer experience, supply chain operations, FSI operations resilience, and more.

We aim to empower employees and delight customers, transforming businesses and bringing out their best. As technology evolves, so must the workflows supporting customer and employee journeys.

Outdated technology, inefficient processes, and siloed teams often hinder seamless experiences. ServiceNow addresses this by providing an integrated platform for customer and employee portals, enabling companies to modernize human capital investments and transform their business.

Together, Capgemini and ServiceNow help you expand the value of your technology investments, realizing business potential beyond immediate needs to achieve the future you want.

Register here

Success story

    Fresenius transforms user access to IT services and support

    FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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      Research and insights

      Podcast

      Data-powered Innovation Jam – a podcast series
      Report

      Customer service transformation

      capgemini-research-institute

        Data-powered Innovation Jam

        RightHere, RightNow

        Listen now

        Cloud Realities

        CR063: The impact of AI-powered automation with Gretchen Alarcon, ServiceNow

        Listen now

        Gen AI in ESM

        Enhance your Enterprise Service Management practice using generative AI.

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          Expert perspectives

          ServiceNow Knowledge 2025
          Customer experience, People experience

          Rethinking Customer Experience with ServiceNow Why CX needs a revolution?

          Jon Harriman
          Apr 16, 2025
          Trends

          Five trends driving the future of service management

          Alan Connolly
          Apr 15, 2025
          Healthcare

          Orchestrating the future of clinical trials

          Monika Teresik
          Apr 15, 2025

          Meet our experts

          Jill Weber

          Global Partner Executive, ServiceNow | Group Strategic Initiatives & Partnerships (GSIP)
          Jill Weber is a Global Partner Executive in Capgemini’s Group Strategic Initiatives & Partnerships, and offer owner of Future Franchise Services. She is dedicated to ServiceNow, supporting partner offer development and solutions on platform, bringing together the breadth of Capgemini’s practical industry experience, the right mix of people, and the processes and operational knowledge to address customer issues at a global scale.

          Jon Harriman

          Group Offer Lead – People Experience
          Jon is a renowned expert in employee experience, leveraging his role as the People Experience Group Offer Leader at Capgemini to drive organizational success through people-centric approaches. With an extensive and diverse background encompassing roles in portfolio and offer development, pre-sales, solutioning, and delivery, coupled with a fervor for transforming how companies cultivate their workforce, Jon is committed to empowering organizations to establish engaging environments for their employees.

          Andrea Kis

          ServiceNow Partner Manager UK
          Andrea is an ESM/SIAM expert with 22 years of experience in service management who has great interest in and passion for human centric technologies and positive, outcome driven customer experiences. She has been involved with ServiceNow since 2011, specializing in topics related to employee and customer workflows, GBS solutions. Her motto is “Go beyond IT and conquer the enterprise with ServiceNow.

          Allen Jackson

          ServiceNow Americas Partner Executive
          Allen leads the ServiceNow alliance relationship for Capgemini America. As a continuous improvement and process automation expert, he is dedicated to helping clients streamline operations, reduce costs, and delight customers by combining our deep expertise in business transformation and the most intelligent work automation platform.

          Claudia Crummenerl

          EVP, Global Head of Advisory for Strategic Partnerships, Capgemini Invent
          Recognizing the importance of people in business transformation, Claudia works with clients to reinvent the employee experience through data and technology. She uses her expertise in the people perspective of digital to understand how leadership in the digital age is evolving, how talent and workforce productivity can be transformed through automation and AI, and how to effectively engage employees throughout the transformation process.
          Alan Connolly, Global Head – Employee Experience and Digital Workplace, Capgemini

          Alan Connolly

          Global Head of Portfolio – ESM, SIAM, and ServiceNow
          Alan is a visionary leader with a deep passion for collaborating with customers, partners, and industry experts to address complex challenges within the workplace and enterprise service management portfolio. With over 20 years of experience, he combines creativity and analytical prowess to craft comprehensive strategies that align with organizational goals and enhance productivity.

            Find out more about our ServiceNow partnership