World InsurTech Report 2021


Covid-19 has accelerated the demand for insurance protection, and policy holders are now seeking coverage from non-traditional players such as InsurTechs and BigTechs. Unprecedented capital investments have encouraged InsurTechs to boost technological development and fuel innovation to improve the Convenience, Advice, Reach (CARE) equation. In response, incumbents are strengthening their tech capabilities by partnering with or acquiring InsurTechs.

In this context, the World InsurTech Report 2021 from Capgemini and Efma explores how the emerging relationship between InsurTech, and incumbents can enable transition and a modular, specialized value chain for the future. The report further explores how each insurance player’s position is dependent on their digital capabilities, willingness to invest in technology, and desire to own the customer relationship.

See our list of World Reports below

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World Retail Banking Report 2021


Retail banking industry is facing a VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment and the pandemic has intensified the issues, resulting in higher cost and lower income. Dwindling profitability and stagnating customer base are forcing the banks to move towards cost rationalization and digitization. This journey is stirring confusion resulting in widening gap between customer’s expectations and bank’s priorities.

The World Retail Banking Report 2021 explores the next-phase of banking evolution – a transformative shift in the Open X ecosystem – which will make banks enablers and help them invisibly embed banking in customer lifestyle, unlocking new sustainable value. Banks will enter a new era of ‘Banking 4.X’.

In this new dimension, banks need to let go their “lone wolf” approach and embrace platform-based models as well as ecosystem capabilities to innovate together for faster & better outcomes. Banks can retain and increase value through experiential banking, where hyper-personalization, branch transformation, and building an engaging digital layer play pivotal roles.

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World FinTech Report 2021


The FinTech industry amidst the black-swan environment is experiencing a shift with investors seeing the upside in matured firms having diversified product portfolio and business models, with strong governance framework.

Covering Banking in the FinTech era, the World FinTech Report 2021 from Capgemini and Efma explores how successful FinTechs have breached the profitability barrier and are now aiming for sustainable growth as the next maturity milestone.

With the growth of FinTechs directly translating into an intensified competition, the report analyzes alternative options for banks to alleviate the competitive threat and explores the various approaches incumbents can adopt to launch their right-field digital-only subsidiary, using a transformative virtuous 3-dimensional cycle. In parallel, the report also helps to identify critical success factors to fail-safe digital-only entities.

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World Payments Report 2020


The World Payments Report from Capgemini offers strategic insights into the critical issues and trends shaping the payments sector and is the leading source for data and insights on global and regional non-cash payments, and the key regulatory and industry initiatives (KRIIs).

This 16th edition explores how banks could start leveraging recent industry initiatives for client innovation and analyzes how they can accommodate the changing demands of their corporate clients. It also examines the behavioral shifts and needs of 8,600 consumers surveyed across 21 countries and rich insights from 45 executive interviews conducted across 11 countries.

Additionally, the report depicts banks’ navigational strategies in the light of new risks spurred by encroaching digital players and global giants as well as unforeseen black swans such as COVID-19.

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World Wealth Report 2021


Since 1997, Capgemini’s World Wealth Report has offered insight into high net worth individual (HNWI) segments and wealth management trends. Our 25th edition will examine HNWI population and wealth growth dynamics, shifting digital-era expectations, asset allocation trends, and investor opinions about fees, hybrid products, and existing offerings.

The report steps back to draw out highlights and learnings from previous editions to recognize a quarter-century of research. Our retrospective lens offers readers an understanding of the evolution in the macroenvironment, expanding industry ecosystem, transforming client profiles and behaviors, and changing business and operating models – with lessons learned from the 2002 tech-bubble collapse and 2008 global financial crisis.

As the industry navigates seismic shifts in the macroeconomic, technological, and social landscape, the report explores how wealth management firms can explore new frontiers of capabilities and mindsets to capture and retain customer mindshare. Tomorrow’s wealth management firms will need new-age tech firm skills to leverage data and analytics, innovate agilely, and ace customer experience. As firms lay the foundation for the future, investment in human-centered design, data and insights-driven culture, and sustainable investing will be critical.

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World Insurance Report 2021


The insurance industry’s distribution landscape is evolving rapidly with an increasing demand for insurance coverage, changing customer preferences, entry of new players, and a focus on maximizing the value offered by the intermediaries. The pace of evolution has been further accelerated by the COVID-19 pandemic, which led to an increasing need to rethink customer engagement models and digital retooling of the channels.

In this context, the World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

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