World Insurance Report 2021


The insurance industry’s distribution landscape is evolving rapidly with an increasing demand for insurance coverage, changing customer preferences, entry of new players, and a focus on maximizing the value offered by the intermediaries. The pace of evolution has been further accelerated by the COVID-19 pandemic, which led to an increasing need to rethink customer engagement models and digital retooling of the channels.

In this context, the World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales effectiveness.

See our list of World Reports below

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World Retail Banking Report 2021


Retail banking industry is facing a VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment and the pandemic has intensified the issues, resulting in higher cost and lower income. Dwindling profitability and stagnating customer base are forcing the banks to move towards cost rationalization and digitization. This journey is stirring confusion resulting in widening gap between customer’s expectations and bank’s priorities.

The World Retail Banking Report 2021 explores the next-phase of banking evolution – a transformative shift in the Open X ecosystem – which will make banks enablers and help them invisibly embed banking in customer lifestyle, unlocking new sustainable value. Banks will enter a new era of ‘Banking 4.X’.

In this new dimension, banks need to let go their “lone wolf” approach and embrace platform-based models as well as ecosystem capabilities to innovate together for faster & better outcomes. Banks can retain and increase value through experiential banking, where hyper-personalization, branch transformation, and building an engaging digital layer play pivotal roles.

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World Wealth Report 2020


Now in its 24th year, Capgemini’s World Wealth Report 2020 looks at the latest dynamics in high net worth individual (HNWI) population and wealth growth, as well as HNWIs’ trust and confidence in wealth firms, their satisfaction with investment advice and returns delivered, their comfort level with fees, and their take on personalized services. The report also explores how the financial services’ shift to an experience-driven Open X-era ecosystem is encouraging firms to rethink their operating models – an especially critical move considering COVID-19 and geopolitical uncertainties.

Viewed through a 2020 lens, agile new business and operating models can enable cost structure flexibility and resilient distribution channels. Firms can identify the critical sources of value in terms of client experience and firm profitability and prioritize capability-building in these areas while leveraging ecosystem collaboration to quickly and cost-effectively fill capability gaps in other areas. Today’s economic unpredictability may also offer opportunities to reach underserved or new investors, as demand for wealth advice tends to increase during market turbulence and as the strategic case for sustainable investment advances.

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World Payments Report 2020


The World Payments Report from Capgemini offers strategic insights into the critical issues and trends shaping the payments sector and is the leading source for data and insights on global and regional non-cash payments, and the key regulatory and industry initiatives (KRIIs).

This 16th edition explores how banks could start leveraging recent industry initiatives for client innovation and analyzes how they can accommodate the changing demands of their corporate clients. It also examines the behavioral shifts and needs of 8,600 consumers surveyed across 21 countries and rich insights from 45 executive interviews conducted across 11 countries.

Additionally, the report depicts banks’ navigational strategies in the light of new risks spurred by encroaching digital players and global giants as well as unforeseen black swans such as COVID-19.

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World InsurTech Report 2020


Insurance industry dynamics are constantly evolving with the evolving risk scenario, new players, new offerings, and a new set of preferences from customers. The pace of evolution is accelerated by the disruption sparked by the historic COVID-19 pandemic. Today the industry players – insurance companies, InsurTechs, and technology providers – are challenged with issues ranging from business continuity to employee safety, risk management to financial results – all while keeping a wary eye on critical customer service and engagement.

In this context, the World InsurTech Report 2020 from Capgemini and Efma explores how the industry players can collaborate at scale to build a holistic set of capabilities, by which, they can navigate through crises and also acquire more resilient business models that support sustainable and profitable growth.

The report also explores the evolving dynamics between insurers, InsurTechs, technology providers, and Big Techs and deep dives into various aspects of collaboration among the industry players

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World FinTech Report 2020


BigTechs and challenger banks are significantly raising customer expectations while traditional banks are falling short, unable to compete with offerings from the new-age players.

The World FinTech Report 2020 from Capgemini and Efma explores the challenges faced by banks in adapting themselves to the demands of the customers and strategies they should develop to catch up with these new players.

FinTechs present banks with various opportunities to plug identified gaps towards a robust and enabling back-end, which will create an attractive, customer-centric front-end and enable excellent last-mile delivery.

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