World Retail Banking Report 2019


Evolving demands of customers have opened doors for new-age players in the banking industry, intensifying the need for incumbent banks to prepare for change in order to remain competitive. Players that can deliver reliable, quick, and proactive solutions will be poised to provide a superior experience to the customer and play a leading role in the new ecosystem.

The World Retail Banking Report 2019 from Capgemini and Efma will explore the customer’s banking journey paradigm shift to Open X and the importance for banks to evolve as universal partners and build strong positioning within this new connected ecosystem.

Successful banks will be those that can prepare for seamless and scalable collaboration in the Open X economy while continuing to build on their traditional strongholds.

See our list of World Reports below

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World Payments Report 2019


The World Payments Report (WPR) from Capgemini is the leading source for data, trends, and insights on global and regional non-cash payments, the key regulatory and industry initiatives (KRIIs), and today’s dynamic payments environment.

In this 15th edition, the WPR explores how the banking industry is handling the increasing complexity of the payments landscape and analyzes its efforts in treading towards the new payments ecosystem. It observes that while banks are grappling with progressing on open banking, BigTechs are emerging as an imminent threat as the industry itself transitions to a future state beyond open banking. The WPR 2019 also highlights how instant payments, collaborative partnerships, and changing customer expectations are enabling banks’ ecosystem journeys. Lastly, it provides an update on the Open Banking Assessment introduced in WPR 2018, highlighting the performance of open banking across 18 countries.

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World Wealth Report 2019


Now in its 23rd year, the World Wealth Report 2019 from Capgemini is the industry’s leading benchmark for tracking high net worth individuals (HNWIs). The report looks at the latest dynamics in HNWI population and wealth growth, as well as in-depth global research on HNWI preferences and behaviors. Such topics include asset allocation, trust and confidence levels, demand for personalized offerings, and concerns with wealth management firms.

To assist wealth management industry executives in making strategic decisions, the 2019 edition dives into how we can navigate the disruptive era of the wealth management industry to address the expectations of wealth managers and clients. The analysis goes deeper than last year’s report and reiterates the importance of personal connections between wealth managers and clients. Additionally, the report explores how firms must strategically transform their services and invest in next-gen technologies like artificial intelligence, as well as provide hyper-personalized offerings.

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World FinTech Report 2019


The World FinTech Report (WFTR) 2019 from Capgemini and Efma explores how the future is moving to a shared marketplace where banks must think beyond open banking and transition to an impending phase, we call Open X.

The Open X ecosystem will feature new roles and new entrants that challenge traditional banking assumptions. The report examines the major challenges faced by FS players while implementing open banking and the framework for collaborating effectively.

Additionally, it assesses the different roles banks can play within the new ecosystem, from supplier and aggregator to orchestrator. Banks and other ecosystem players will have to strategically determine their Open X ecosystem role based on their primary strengths.

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World Insurance Report 2019


Rapidly evolving environmental, technological, social, and business factors are transforming the insurance landscape by sparking new risks or driving change within existing threats.

The World Insurance Report (WIR) 2019, published by Capgemini and Efma, explores the impact of macro trends including disruptive environmental phenomena, high tech advances, social and demographic shifts, new medical and health concerns, and a morphing business environment.

Technology is key to proactive management of these new high-impact risks and shifting customer expectations. Increasingly, the insurer’s role will progress to include a greater presence in customers’ daily lives as relationships with policyholders are redefined. The insurer of tomorrow will take a holistic approach to customer risk management by acting as a partner and preventer while continuing to be a payer.

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World InsurTech Report 2019


The World InsurTech Report (WITR) 2019 from Capgemini and Efma explores the Insurance marketplace of the future and offers insights into how established insurers and InsurTechs can remain competitive in a dynamic business environment.

The future marketplace will have bundled insurance offerings with other products and services from financial services and non-financial institutions alike. To be successful in such marketplace, insurers will have to make fundamental changes in their operating models. Deep and trusted collaboration will be critical for insurers and InsurTechs seeking to effectively maximize partnership synergies with each other and with new players.

WITR 2019 also highlights the importance of being an inventive insurer for updating product portfolios, operating models, and distribution methods to address changing business dynamics and create a more personalized customer experience.

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Asia-Pacific Wealth Report 2018


The Asia-Pacific Wealth Report 2018 (APWR) from Capgemini is the industry leading benchmark for tracking the evolution in the number of high net worth individuals’ (HNWIs) and their wealth, as well as investment behaviors and practices in the region. The report explores trends in HNWI population and wealth in Asia-Pacific, and the economic and market drivers of growth in key individual markets.

To understand evolving HNWI behaviors and preferences, this year’s report delves into the topics of satisfaction, asset allocation, and personal relationship strength across emerging and developed markets in the region. The APWR also takes a look at HNWI interest in account aggregation.The 2018 edition delves deeper into hybrid advice models and how the potential entry of BigTech firms (Google, Amazon, Alibaba, Tencent, Apple etc.) will impact the industry. The report also discusses the ways firms are responding to potential business model shifts to be prepared for future.

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