Digital transformation

Our World Reports

Our flagship thought leadership publications offer in-depth analysis, trends, and industry insights across financial services. Take a look at the latest releases below.

Our latest report: World Retail Banking Report 2025

Attract, engage, and delight: Spin the customer centricity flywheel

Learn how banks are adapting to digital trends and evolving customer needs in the latest World Retail Banking Report.

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Browse our recent World Reports

Propel top-line growth with your cloud journey: Fast-track efficiency, innovation, and superior CX

World Cloud Report 2025

Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

World Life Insurance Report 2025

World Payments Report 2025

Velocity, meet value: Lead in the open and instant future of payments

World Payments Report 2025

Intelligent strategies for winning with the ultra-wealthy: Bridge wealth management and family office strengths to fuel growth

World Wealth Report 2024

Become an underwriting trailblazer: Chart your transformation across a shifting risk landscape

World Property and Casualty Report 2024

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About Capgemini Research Institute for Financial Services

The Capgemini Research Institute for Financial Services is an in-house think tank focused on digital, innovation, and technology issues impacting global banks, wealth management firms, and insurers. The Institute annually publishes its signature Financial Services World Reports that draw on voice of the customer surveys, CxO interviews, and partnerships with technology companies as well as academia. These data-driven perspectives explore how financial institutions are meeting emerging business challenges with transformative thinking enabled by technology and data.

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