Utilities are facing disruptions on multiple fronts. Even before the pandemic, the industry was adapting to customers who can more easily defect from the grid and become energy independent.
As the industry transforms to play the integrator role at the heart of a decentralized, digitally driven energy ecosystem, there is an increasing need to reshape its workforce to align with contemporary industry requirements.
Utilities were already dealing with workplace change. The compounding effect of these disruptions will drive many to reconsider how they design jobs, organize work, operate internal HR functions, and plan for future growth. They will need to define future success and create a competitive advantage from a people standpoint.