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Personalizing the customer journey is absolutely vital in the telecommunications and cable industries. What this requires, though, is a clear strategy, clean data, and the ability to deliver a customized experience for each and every customer in real time.
Capgemini and Pega stepped in to work with a leading telecommunications and cable provider to ensure that it could meet and exceed today’s customer expectations. AI-enabled data-modelling algorithms use a proprietary decision engine built on Pega to deliver dynamic, profitable offers for customers while they are still on the line.
Are you looking to open new doors with the power of AI?
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