Skip to Content
WQR2021_DotCom-Banner_1540x600

World Quality Report (WQR) 2021-22

A new realism in QA

A new realism in QA

The 13th edition of the World Quality Report identifies a welcome increase of positivity in the world of Quality Assurance. Acceleration in Quality transformation is visible across the board, directly attributing to the shown by the IT and Quality resilience teams in the face of COVID crisis.

This has been a year of steady and encouraging progress with a new sense of reality, not just a new normal. IT teams were able to overcome challenges due to the COVID crisis with relative ease and transition to remote working in distributed virtual teams happened effectively.

What’s more, the importance of quality assurance has been reinforced: our survey sample of 1,750 CIOs and senior tech leaders emphasizes the value of testing than ever before, and the onward march towards digitization ensuring quality with seamless customer experience is of the utmost priority.

Register now to download your e-copy, which includes a new section on intelligent industry.

        <div class="pf_forms__container ">
                        <form id="pf_form_530167" class="pf_form__form" action="" method="post" enctype="multipart/form-data">
                        <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_528070_7717">First Name                 &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_528070_7717" class="pf_field__input empty" name="_pf_528070_7717" required="">
        </div>
                <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_528070_1118">Last Name                  &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_528070_1118" class="pf_field__input empty" name="_pf_528070_1118" required="">
        </div>
                <div class="pf_field pf_field--email pf-required" data-validate="email">
            <label for="_pf_528070_6754">Email                  &nbsp;<span class="pf-required--symbol"> * </span>              </label>
            <input type="email" id="_pf_528070_6754" class="pf_field__input empty" name="_pf_528070_6754" required="">
        </div>
                <div class="pf_field pf_field--tel pf-required" data-validate="tel">
            <label for="_pf_530167_1553">Phone                  &nbsp;<span class="pf-required--symbol"> * </span>              </label>
            <input type="tel" id="_pf_530167_1553" class="pf_field__input empty" name="_pf_530167_1553" pattern="^[0-9-+s()]*$" required="">
        </div>
                <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_528070_6716">Company                    &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_528070_6716" class="pf_field__input empty" name="_pf_528070_6716" required="">
        </div>
                <div class="pf_field pf_field--text pf-required" data-validate="text">
            <label for="_pf_528070_2751">Job Title                  &nbsp;<span class="pf-required--symbol"> * </span></label>
            <input type="text" id="_pf_528070_2751" class="pf_field__input empty" name="_pf_528070_2751" required="">
        </div>
                <div class="pf_field pf_field--country pf-required">
            <label for="_pf_530167_9098">Country                    &nbsp;<span class="pf-required--symbol"> * </span>              </label>
            <select id="_pf_530167_9098" class="pf_field__input empty select2-hidden-accessible" name="_pf_530167_9098" data-validate="select" required="" tabindex="-1" aria-hidden="false">
                                        <option value=""></option>
                                        <option value="AF">Afghanistan</option>
                                        <option value="AX">Aland Islands</option>
                                        <option value="AL">Albania</option>
                                        <option value="DZ">Algeria</option>
                                        <option value="AS">American Samoa</option>
                                        <option value="AD">Andorra</option>
                                        <option value="AO">Angola</option>
                                        <option value="AI">Anguilla</option>
                                        <option value="AQ">Antarctica</option>
                                        <option value="AG">Antigua And Barbuda</option>
                                        <option value="AR">Argentina</option>
                                        <option value="AM">Armenia</option>
                                        <option value="AW">Aruba</option>
                                        <option value="AU">Australia</option>
                                        <option value="AT">Austria</option>
                                        <option value="AZ">Azerbaijan</option>
                                        <option value="BS">Bahamas</option>
                                        <option value="BH">Bahrain</option>
                                        <option value="BD">Bangladesh</option>
                                        <option value="BB">Barbados</option>
                                        <option value="BY">Belarus</option>
                                        <option value="BE">Belgium</option>
                                        <option value="BZ">Belize</option>
                                        <option value="BJ">Benin</option>
                                        <option value="BM">Bermuda</option>
                                        <option value="BT">Bhutan</option>
                                        <option value="BO">Bolivia</option>
                                        <option value="BA">Bosnia And Herzegovina</option>
                                        <option value="BW">Botswana</option>
                                        <option value="BV">Bouvet Island</option>
                                        <option value="BR">Brazil</option>
                                        <option value="IO">British Indian Ocean Territory</option>
                                        <option value="BN">Brunei Darussalam</option>
                                        <option value="BG">Bulgaria</option>
                                        <option value="BF">Burkina Faso</option>
                                        <option value="BI">Burundi</option>
                                        <option value="KH">Cambodia</option>
                                        <option value="CM">Cameroon</option>
                                        <option value="CA">Canada</option>
                                        <option value="CV">Cape Verde</option>
                                        <option value="KY">Cayman Islands</option>
                                        <option value="CF">Central African Republic</option>
                                        <option value="TD">Chad</option>
                                        <option value="CL">Chile</option>
                                        <option value="CN">China</option>
                                        <option value="CX">Christmas Island</option>
                                        <option value="CC">Cocos (Keeling) Islands</option>
                                        <option value="CO">Colombia</option>
                                        <option value="KM">Comoros</option>
                                        <option value="CG">Congo</option>
                                        <option value="CD">Congo, Democratic Republic</option>
                                        <option value="CK">Cook Islands</option>
                                        <option value="CR">Costa Rica</option>
                                        <option value="CI">Cote D'Ivoire</option>
                                        <option value="HR">Croatia</option>
                                        <option value="CU">Cuba</option>
                                        <option value="CY">Cyprus</option>
                                        <option value="CZ">Czech Republic</option>
                                        <option value="DK">Denmark</option>
                                        <option value="DJ">Djibouti</option>
                                        <option value="DM">Dominica</option>
                                        <option value="DO">Dominican Republic</option>
                                        <option value="EC">Ecuador</option>
                                        <option value="EG">Egypt</option>
                                        <option value="SV">El Salvador</option>
                                        <option value="GQ">Equatorial Guinea</option>
                                        <option value="ER">Eritrea</option>
                                        <option value="EE">Estonia</option>
                                        <option value="ET">Ethiopia</option>
                                        <option value="FK">Falkland Islands (Malvinas)</option>
                                        <option value="FO">Faroe Islands</option>
                                        <option value="FJ">Fiji</option>
                                        <option value="FI">Finland</option>
                                        <option value="FR">France</option>
                                        <option value="GF">French Guiana</option>
                                        <option value="PF">French Polynesia</option>
                                        <option value="TF">French Southern Territories</option>
                                        <option value="GA">Gabon</option>
                                        <option value="GM">Gambia</option>
                                        <option value="GE">Georgia</option>
                                        <option value="DE">Germany</option>
                                        <option value="GH">Ghana</option>
                                        <option value="GI">Gibraltar</option>
                                        <option value="GR">Greece</option>
                                        <option value="GL">Greenland</option>
                                        <option value="GD">Grenada</option>
                                        <option value="GP">Guadeloupe</option>
                                        <option value="GU">Guam</option>
                                        <option value="GT">Guatemala</option>
                                        <option value="GG">Guernsey</option>
                                        <option value="GN">Guinea</option>
                                        <option value="GW">Guinea-Bissau</option>
                                        <option value="GY">Guyana</option>
                                        <option value="HT">Haiti</option>
                                        <option value="HM">Heard Island &amp; Mcdonald Islands</option>
                                        <option value="VA">Holy See (Vatican City State)</option>
                                        <option value="HN">Honduras</option>
                                        <option value="HK">Hong Kong</option>
                                        <option value="HU">Hungary</option>
                                        <option value="IS">Iceland</option>
                                        <option value="IN">India</option>
                                        <option value="ID">Indonesia</option>
                                        <option value="IR">Iran, Islamic Republic Of</option>
                                        <option value="IQ">Iraq</option>
                                        <option value="IE">Ireland</option>
                                        <option value="IM">Isle Of Man</option>
                                        <option value="IL">Israel</option>
                                        <option value="IT">Italy</option>
                                        <option value="JM">Jamaica</option>
                                        <option value="JP">Japan</option>
                                        <option value="JE">Jersey</option>
                                        <option value="JO">Jordan</option>
                                        <option value="KZ">Kazakhstan</option>
                                        <option value="KE">Kenya</option>
                                        <option value="KI">Kiribati</option>
                                        <option value="KR">Korea</option>
                                        <option value="KW">Kuwait</option>
                                        <option value="KG">Kyrgyzstan</option>
                                        <option value="LA">Lao People's Democratic Republic</option>
                                        <option value="LV">Latvia</option>
                                        <option value="LB">Lebanon</option>
                                        <option value="LS">Lesotho</option>
                                        <option value="LR">Liberia</option>
                                        <option value="LY">Libyan Arab Jamahiriya</option>
                                        <option value="LI">Liechtenstein</option>
                                        <option value="LT">Lithuania</option>
                                        <option value="LU">Luxembourg</option>
                                        <option value="MO">Macao</option>
                                        <option value="MK">Macedonia</option>
                                        <option value="MG">Madagascar</option>
                                        <option value="MW">Malawi</option>
                                        <option value="MY">Malaysia</option>
                                        <option value="MV">Maldives</option>
                                        <option value="ML">Mali</option>
                                        <option value="MT">Malta</option>
                                        <option value="MH">Marshall Islands</option>
                                        <option value="MQ">Martinique</option>
                                        <option value="MR">Mauritania</option>
                                        <option value="MU">Mauritius</option>
                                        <option value="YT">Mayotte</option>
                                        <option value="MX">Mexico</option>
                                        <option value="FM">Micronesia, Federated States Of</option>
                                        <option value="MD">Moldova</option>
                                        <option value="MC">Monaco</option>
                                        <option value="MN">Mongolia</option>
                                        <option value="ME">Montenegro</option>
                                        <option value="MS">Montserrat</option>
                                        <option value="MA">Morocco</option>
                                        <option value="MZ">Mozambique</option>
                                        <option value="MM">Myanmar</option>
                                        <option value="NA">Namibia</option>
                                        <option value="NR">Nauru</option>
                                        <option value="NP">Nepal</option>
                                        <option value="NL">Netherlands</option>
                                        <option value="AN">Netherlands Antilles</option>
                                        <option value="NC">New Caledonia</option>
                                        <option value="NZ">New Zealand</option>
                                        <option value="NI">Nicaragua</option>
                                        <option value="NE">Niger</option>
                                        <option value="NG">Nigeria</option>
                                        <option value="NU">Niue</option>
                                        <option value="NF">Norfolk Island</option>
                                        <option value="MP">Northern Mariana Islands</option>
                                        <option value="NO">Norway</option>
                                        <option value="OM">Oman</option>
                                        <option value="PK">Pakistan</option>
                                        <option value="PW">Palau</option>
                                        <option value="PS">Palestinian Territory, Occupied</option>
                                        <option value="PA">Panama</option>
                                        <option value="PG">Papua New Guinea</option>
                                        <option value="PY">Paraguay</option>
                                        <option value="PE">Peru</option>
                                        <option value="PH">Philippines</option>
                                        <option value="PN">Pitcairn</option>
                                        <option value="PL">Poland</option>
                                        <option value="PT">Portugal</option>
                                        <option value="PR">Puerto Rico</option>
                                        <option value="QA">Qatar</option>
                                        <option value="RE">Reunion</option>
                                        <option value="RO">Romania</option>
                                        <option value="RU">Russian Federation</option>
                                        <option value="RW">Rwanda</option>
                                        <option value="BL">Saint Barthelemy</option>
                                        <option value="SH">Saint Helena</option>
                                        <option value="KN">Saint Kitts And Nevis</option>
                                        <option value="LC">Saint Lucia</option>
                                        <option value="MF">Saint Martin</option>
                                        <option value="PM">Saint Pierre And Miquelon</option>
                                        <option value="VC">Saint Vincent And Grenadines</option>
                                        <option value="WS">Samoa</option>
                                        <option value="SM">San Marino</option>
                                        <option value="ST">Sao Tome And Principe</option>
                                        <option value="SA">Saudi Arabia</option>
                                        <option value="SN">Senegal</option>
                                        <option value="RS">Serbia</option>
                                        <option value="SC">Seychelles</option>
                                        <option value="SL">Sierra Leone</option>
                                        <option value="SG">Singapore</option>
                                        <option value="SK">Slovakia</option>
                                        <option value="SI">Slovenia</option>
                                        <option value="SB">Solomon Islands</option>
                                        <option value="SO">Somalia</option>
                                        <option value="ZA">South Africa</option>
                                        <option value="GS">South Georgia And Sandwich Isl.</option>
                                        <option value="ES">Spain</option>
                                        <option value="LK">Sri Lanka</option>
                                        <option value="SD">Sudan</option>
                                        <option value="SR">Suriname</option>
                                        <option value="SJ">Svalbard And Jan Mayen</option>
                                        <option value="SZ">Swaziland</option>
                                        <option value="SE">Sweden</option>
                                        <option value="CH">Switzerland</option>
                                        <option value="SY">Syrian Arab Republic</option>
                                        <option value="TW">Taiwan</option>
                                        <option value="TJ">Tajikistan</option>
                                        <option value="TZ">Tanzania</option>
                                        <option value="TH">Thailand</option>
                                        <option value="TL">Timor-Leste</option>
                                        <option value="TG">Togo</option>
                                        <option value="TK">Tokelau</option>
                                        <option value="TO">Tonga</option>
                                        <option value="TT">Trinidad And Tobago</option>
                                        <option value="TN">Tunisia</option>
                                        <option value="TR">Turkey</option>
                                        <option value="TM">Turkmenistan</option>
                                        <option value="TC">Turks And Caicos Islands</option>
                                        <option value="TV">Tuvalu</option>
                                        <option value="UG">Uganda</option>
                                        <option value="UA">Ukraine</option>
                                        <option value="AE">United Arab Emirates</option>
                                        <option value="GB">United Kingdom</option>
                                        <option value="US" selected="selected">United States</option>
                                        <option value="UM">United States Outlying Islands</option>
                                        <option value="UY">Uruguay</option>
                                        <option value="UZ">Uzbekistan</option>
                                        <option value="VU">Vanuatu</option>
                                        <option value="VE">Venezuela</option>
                                        <option value="VN">Viet Nam</option>
                                        <option value="VG">Virgin Islands, British</option>
                                        <option value="VI">Virgin Islands, U.S.</option>
                                        <option value="WF">Wallis And Futuna</option>
                                        <option value="EH">Western Sahara</option>
                                        <option value="YE">Yemen</option>
                                        <option value="ZM">Zambia</option>
                                        <option value="ZW">Zimbabwe</option>
                                </select><span class="select2 select2-container select2-container--default" dir="ltr" aria-hidden="true"><span class="selection"><span class="select2-selection select2-selection--single" aria-haspopup="true" aria-expanded="false" tabindex="0" aria-labelledby="select2-_pf_530167_9098-container" role="combobox"><span class="select2-selection__rendered" id="select2-_pf_530167_9098-container" role="textbox" aria-readonly="true" title="United States">United States</span><span class="select2-selection__arrow" role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span>
        </div>
                <div class="pf_field pf_field--consent pf-required" data-validate="checkboxes">
            <div class="pf_consent__wrapper">
                <input type="checkbox" id="_pf_528070_5449" name="_pf_528070_5449[]" value="1" required="">
                <label for="_pf_528070_5449">

                    By submitting this form, I understand that my data will be processed by Capgemini as indicated above and described in the <a href="https://www.capgemini.com/us-en/terms-of-use/">Terms of use.</a>&nbsp;<span class="pf-required--symbol">*</span>                 </label>
            </div>
        </div>
                <div class="pf_field pf_field--recaptcha">
            <div class="g-recaptcha" data-sitekey="6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl"><div style="width: 304px; height: 78px;"><div><iframe title="reCAPTCHA" src="https://www.google.com/recaptcha/api2/anchor?ar=1&amp;k=6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl&amp;co=aHR0cHM6Ly93d3cuY2FwZ2VtaW5pLmNvbTo0NDM.&amp;hl=en&amp;v=QENb_qRrX0-mQMyENQjD6Fuj&amp;size=normal&amp;cb=tllunrphppt1" width="304" height="78" role="presentation" name="a-tu73r4s105df" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea></div><iframe style="display: none;"></iframe></div>
        </div>

        <div class="pf_field pf_field--submit">
            <input type="submit" class="pf_field__input" id="_pf_528070_8986" value="Submit">
        </div>
                    <input type="hidden" name="form_id" data-validate="number" class="pf_form__id" value="530167">
            <input type="hidden" name="form_title" class="pf_form__title" value="2021-gl-wqr-2021-22">
            <input type="hidden" name="wp_rest_nonce" class="pf_form__wp_rest_nonce" value="3a46257682">
        </form>

        <div class="pf_form__success">
            <br><h3>Thank you for the submission. <a title="https://go.capgeminigroup.com/l/95412/2021-09-27/5gzxfs/95412/1632731404mpzjcu2d/world_quality_report_2021_final_secured.pdf" href="https://go.capgeminigroup.com/l/95412/2021-09-27/5gzxfs/95412/1632731404MpzjCu2d/World_Quality_Report_2021_Final_Secured.pdf" target="_blank" rel="noreferrer noopener">Click here</a> to download WQR 21-22 report.</h3><br><p></p>
        </div>
        <div class="pf_form__errors">
            <p>We are sorry, the form submission failed. Please try again.</p>
        </div>
                </div>

The WQR 2021 shows that expectations are, in general, more realistic, and key areas of IT strategy such as enhancing customer experience, enhancing security, responsiveness to business demands, and high quality of software solutions are being given broadly equal weight.

Testing and QA objectives are also evenly balanced: acting as custodians of quality, achieving quality at speed, enabling quality across the team, focusing on business outcomes, and improving customer experience are largely regarded in a similar light to one another.

Indeed, looking across the software development lifecycle, there a clear sense that testing is no longer seen as an obstacle to progress, but as a factor in its achievement. While embedded quality model adoption is gaining traction, there is still quality gap due to increased dependability on self-contained cross functional teams for testing. This is probably why there is, as ever, an acknowledged need to develop new skills, and to fill the remaining quality gap by extending existing skills across more of the software development and test team.

Here are our key recommendations to help accelerate your Quality Assurance & Engineering journey in WQR 2021-22:

  • Focus on what matters. The emphasis should be on the customer experience and on business objectives, and on meeting needs in these areas with efficiency and speed. The focus is shifting from IT quality to production quality.
  • Standardize the use of test automation in QA, and use it from end to end. An automation-first approach in software quality delivery should now be the norm across all QA activities.
  • Stop talking about AI and ML, and start doing. Smart technologies are expected to transform quality engineering, so it’s imperative to begin the journey now.
  • Emphasize the availability of test environments and test data. Investment in real-time environment and data availability solutions should continue to be a focus within the organizational strategy.
  • Get management buy-in for intelligent industry initiatives. It’s a given that leadership backing facilitates change – so demonstrate feasibility, and quantify potential outcomes.

For more information on specific geographical areas within this global study,

    <div class="row">
        <div class="col-12 text-left">
            <a href="https://www.capgemini.com/us-en/wp-content/uploads/sites/4/2021/10/World-Quality-Report-2021_Country-Pullout_North-America_CG.pdf" id="btn-1632995606340" class="section__button btn-general" target="_self">Download e-copy of North America region</a>
        </div>
    </div>