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The traditional utilities business model is being disrupted and, to respond, the industry needs to move towards digitalization. Intelligent automation will play a pivotal role in managing the balance between demand and supply, boosting efficiencies across the entire value chain, innovating the customer experience, and transforming business models.
Intelligent automation is the combination of automation and artificial intelligence to create systems that make real-time changes and adaptations to operations based on input from sensors. The Capgemini Research Institute (CRI) recently spoke with 530 business leaders about intelligent automation in energy and utilities, including oil and gas, electricity, water, and energy services.
The numbers are staggering. The report estimates that the industry can save between $237 billion and $813 billion globally over the next three years. But not everyone sees the opportunity. Nearly half of the leaders surveyed underestimated the benefits derived from their intelligent automation initiatives.
The roadmap to intelligent automation at scale
Intelligent automation projects can meet with resistance, because they are not business as usual. A conservative mindset can hold companies back, especially as research shows frontrunners are going to have the advantage. Wait too long, be overtaken by your competition.
If you want to move intelligent automation use cases forward, you need new thinking and ideas. Having a solid framework is the path to success. To succeed, you need:
The demand for traditional, centralized provision of power from coal, gas, and nuclear sources is diminishing. The industry needs to move forward. Automation and AI will be instrumental in meeting the new demands of the market, including addressing climate change – and it is the early adopters who will be successful.
Randy Cozzens is an Executive Vice President and North American Energy, Utilities, and Chemicals Market Unit Lead at Capgemini and he can be reached at firstname.lastname@example.org.
I collaborate with the Business Units in North America to drive Capgemini’s strategic growth agenda. Our NA Go To Market teams develop and nurture client relationships; understand the clients’ critical business issues; and architect innovative, fit-for-purpose solutions to drive tangible business value relative to the critical business issues.
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