Capgemini_Service-Now
Solution

Unite with ServiceNow

Delivering excellence through unified digital landscapes.

Capgemini and ServiceNow bring together people, process, technology, data, and service to deliver exceptional experiences and sustainable business outcomes. We help our clients create and optimize cross-functional workflows by connecting disparate enterprise systems into integrated seamless experiences.

Will manual workflows hold back your digital transformation? Or will one integrated platform close the digital divide?

Capgemini is an end-to-end transformation partner that brings broad and deep experience to every client engagement, weaving together all the necessary capabilities that organizations need to maximize your ServiceNow investment, and unlock continuous value – all while delivering greater efficiency and productivity excellence.

With us, unlock the power of workflow to a future reimagined.

Our offers

Digital Shopfloor Solutions (DSS) powered by ServiceNow

Our Digital Shopfloor Solutions improve the shop-floor experience and worker performance through standardized processes – helping manufacturers get the future they want.

Our Digital Shopfloor Solutions provides an easy-to-configure, user-friendly digital app for technicians and workers on the shop floor to review and execute instructions in order to audit and maintain manufacturing equipment.

Enterprise Service Management (ESM) on NOW

Achieve service excellence benefits for your customers – and your organization.

Enterprise Service Management on NOW helps organizations dramatically improve any business process across the enterprise.

This includes Customer Service Management (CSM), HR Service Management (HRSM), Security Operations (SecOps), Finance, Business Service Management (BSM), IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and more.

Digital Service Integration and Management (SIAM)

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

Digital SIAM brings together separately contracted IT services to ensure they consistently work together to deliver business value.

It gives you control by removing service duplication, and creating a plug-and-play supplier model – and it provides a dynamic user experience, too.

Intelligent People Operations (IPO) powered by ServiceNow

Intelligent People Operations powered by ServiceNow bring HR services together on a single, frictionless platform, so people can get everything they need. Happy employees. Increased productivity.

By deploying the ServiceNow HR Service Delivery application, your HR function will be able to deliver an enhanced employee experience, decreased cost, increased productivity, and enhanced resource efficiency.