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Salesforce Life Sciences Cloud

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Transform HCP, patient and partner interactions with Salesforce and Capgemini

As a trusted business and technology transformation partner and member of the Salesforce Life Sciences Partner Network, Capgemini helps clients unlock the full potential of Salesforce Life Sciences Cloud to drive growth, efficiency, and better health outcomes.

Why Salesforce Life Sciences Cloud?

Salesforce Life Sciences Cloud is a HIPAA-ready, GxP-compliant, pre-validated platform built specifically for the life sciences industry. It empowers pharmaceutical, biotech, and medtech companies to:

  • Unify customer data and workflows
  • Enable omnichannel engagement
  • Accelerate go-to-market strategies
  • Drive innovation through AI-powered insights
  • Ensure regulatory integrity and trust

Capgemini’s transformation framework

Capgemini’s composable three-part framework guides life sciences organizations through a flexible transformation journey:

  • Health check: Evaluate CRM maturity, capabilities, and readiness for change.
  • Strategy design: Tailor platform capabilities to business goals.
  • Transformation execution: Deliver a global strategy with technical and change management support.

Each module can be implemented independently or sequentially, based on organizational needs and priorities.

Experience Life Sciences Innovation at Dreamforce 2025.

Join Capgemini on October 14–16, as we showcase how Life Sciences organizations are transforming engagement, driving innovation, and delivering

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Fresenius Kabi: Pioneering customer engagement with LS Cloud

Discover how Fresenius Kabi is transforming global customer engagement using Salesforce Life Sciences Cloud. Learn how they’re driving innovation, breaking down silos, and setting new industry benchmarks.

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Haleon: Driving consumer and expert marketing with Salesforce

Will d’Apuzzo (Haleon) and Rebecca Rusby (Capgemini) share how Data Cloud powers unified data, smart segmentation, and personalized marketing.

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Defining success

Fresenius Kabi’s global transformation program, “PULSE” transformation program is shaping the foundation of their next-generation customer engagement platform.  Read more on how we’re redefining customer engagement in Life Sciences.

“Capgemini has proven to be a trusted partner in driving digital transformation across the life sciences industry.”

— Frank Defesche, SVP & GM, Life Sciences, Salesforce

Ready to reimagine engagement?

Capgemini is your end-to-end partner for transforming life sciences engagement. Schedule a consultation to explore how we can help you elevate HCP and patient interactions with Salesforce Life Sciences Cloud.

Meet our experts

Thorsten Rall

Thorsten Rall

Global Industry Lead Life Sciences, EVP
Since January 2023, Thorsten has been the Executive Vice President and Global Industry Lead for Life Sciences at Capgemini. Previously, he worked at Novartis in various senior roles. As Senior Vice President of Digital Transformation & Innovation, he led the digital function, developed and implemented high-risk, high-return strategic innovation initiatives, and was responsible for Business Development and partnerships in the digital space.
Katerina Hubka

Katerina Hubka

Global Salesforce Partner Executive
Katerina is an assertive mover and shaker, and a creative communicator with strong project, program, portfolio and people management skills. With more than 20 years of expertise, Katerina has served as a leader in many roles across Capgemini, including in the Americas, Group Sales, Global Strategic Initiatives and Partners, and Group Marketing. Katerina brings her passion for building genuine relationships and driving mutually beneficial collaboration to our partnership with Salesforce. Stepping in to lead the partnership in 2024, she has been consistently delivering against goals in collaboration with stakeholders across Capgemini and the Salesforce ecosystem.
Alex-Smith-Bingham

Alex Smith-Bingham

EVP, Global Application Business Line Leader, Digital Customer Experience
With over 30 years of expertise in business and technology transformation, Alex has been instrumental in helping global brands reinvent their businesses and transform their customer experiences across numerous industries. Today, he leads a talented team of over 12,000 CX architects, consultants, and platform experts worldwide, harnessing advanced capabilities and technologies like AI to craft and deliver hyper-personalized experiences that drive growth, customer satisfaction, innovation, agility, and profitability for our clients.

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