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Solution

Insurance digital agency experience by Capgemini

Today’s economic environment and the slow organic growth is turning insurance distribution into a key priority for insurers. To grow, insurers must invest in expanding and enhancing distribution channels.

The “independent agency” (IA) channel still dominates distribution across lines of business for insurers. Nowadays, building the right IA strategy is necessary for growth and profitability. Such strategies are driven by the ease of doing business, flexibility, consistency, clarity, and trust.

The independent agency ecosystem is complex due to numerous stakeholders, components, and regulations. This collaboration can become impeded by insurer’s internal complexities including legacy technology, multiple systems, complicated processes and more. This situation often leads to frustration and limited opportunities, triggering attrition among both agents and customers.

To answer to these challenges and match the expectations of tech-savvy Gen-Z and Millennial customers, insurers need to equip agents with exceptional experiences through unified technical architecture.

Our solution unifies sales technology architecture through a digital wrapper and extends powerful, digital portals for agents and brokers , delivered with all the ecosystem capabilities, process modifications, AI-based enhancements, and industry knowledge needed for operational success.

World property and casualty insurance report 2025

Scale for tomorrow, today: The aging demographic pivot demands strategic P&C insurance transformation.

World life insurance report 2025

Bridge the customer experience divide: Ensure life insurance relevancy through relentless customer centricity

How can we help

Build a highly personalized portal for agents and  brokers, equipped with an agent-centric UX that allows for minimal-input journeys across multiple products.

This enables seamless service transactions across product lines within an account, with product packages and bundles to facilitate cross-selling and upselling. Real-time sales insights also elevate customer interactions to improve conversion. . Additionally, the portal includes agency management and reporting services for credentialed staff.

Meet strategic business/technology goals with minimal spend by leveraging scalable, adaptable APIs for long-term viability and efficient development orchestration.

Capgemini offers a digital wrapper that enables back-end platforms, both modern or legacy, to seamlessly integrate and deliver the envision agency experience. We help you achieve a robust core data model to maximize reuse, ensuring real-time customer data access to speed up quotes, service transaction and query resolutions.

Equip agents with digital interventions to effectively engage with customers, build strong relationships, and drive sales.

Our solutions empower agents to identify, convert, and retain prospects effectively through data-driven customer insights driving smarter decisions and ensuring measurable sales impact. We help you improve experiences and processes to address inefficient lead conversion, agent/customer attrition and enable higher business inflow for sustained growth.

Client stories

Meet our experts

Samantha Chow

Samantha Chow

Global Leader for Life Insurance, Annuities and Benefits Sector at Capgemini
Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement
Shane Cassidy

Shane Cassidy

Insurance Business Unit Leader
Shane Cassidy is the head of Capgemini’s Global Insurance Business Unit. Shane has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address the market evolution.
Satish Weber

Satish Weber

Executive Vice President, Financial Services, Insurance Chief Sales Officer and FS Global Sustainability Lead
With over 25 years of experience in technology and business consulting within the Financial Services Industry, Satish is currently responsible for Capgemini’s capabilities to help clients set, achieve, and measure their ESG objectives and commitments to remain competitive and profitable in our ever-changing world.
Kiran-Boosam

Kiran Boosam

Global Portfolio Leader for Insurance
Kiran Boosam leads Capgemini’s Global Insurance Portfolio. A career P&C and life insurance expert, Kiran assesses the industry dynamics, forecasts Insurance CXOs’ strategies, shapes fitting innovative portfolios, and enables key accounts to leverage the power of the Capgemini Group, external ecosystems, and emerging technologies.
andrew-hood

Andrew Hood

Executive Vice President, Global Insurance Practice Head, Capgemini Financial Services

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