Enterprise Service Management on Now

Connecting the enterprise with ServiceNow

With our range of Enterprise Service Management on Now portfolio of offers, we help our clients put people experiences at the center of everything they do while achieving their business objectives. We do this by integrating, digitizing, and automating adjacent functions such as IT, HR, facilities, security, and customer care.

By combining the power of ServiceNow as the foundation for all digital workflows with Capgemini’s domain expertise and unique breadth of experience in consulting, digital transformation, technology, and engineering services, we can connect people, functions, data, and systems across any enterprise.

Capgemini named a leader in the ISG Provider Lens™

Capgemini recognized as a leader in the ISG Provider Lens™ for ServiceNow Ecosystem Partners 2024

Capgemini named a Leader in 2024 Gartner® Magic Quadrant™

Capgemini named a Leader in 2024 Gartner® Magic Quadrant™ for Service Integration and Management Services

What we do

Enterprise Service Management on Now services: As your business evolves, so must your enterprise service management systems. At Capgemini, we ensure your ServiceNow platform adapts seamlessly with our comprehensive services:

Advisory and consulting: From strategy definition to implementation planning.
Implementation and transformation: Optimize workflows, innovate, and expand your platform.
Management and expansion: Operational support, automation, and integration enhancements.

Partner with Capgemini for end-to-end ServiceNow solutions that drive business success.

Signant Health transforms the patient experience to accelerate clinical trials

Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

Hydro One adapts payroll functions to help manage disruption

Hydro One partnered with Capgemini to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

Capgemini value

Working together with Capgemini unlocks significant value for your business:

Expertise and experience: Leverage our unique industry insights and proven practice.
Comprehensive support: Benefit from end-to-end services, from advisory and transformation to operations.
Flexible solutions: Adaptable platform options tailored to your evolving needs.
Global reach: Utilize our extensive global implementation capabilities.
Integrated ecosystem: Access a broad network of partners for seamless, integrated solutions.

Partner with Capgemini to drive innovation, efficiency, and growth.

Research and insights

Point of view

Point of view: Accelerate IT workflows through real-time IT services

Point of view

Enabling AIOps with ServiceNow

Expert perspectives

People experience

Happy employees can give companies a competitive advantage

Jon Harriman

Oct 7, 2024

Cloud

Reduce data noise and optimize costs of handling data using predictive analytics

Capgemini

Nov 4, 2024

Customer experience

Transform your business with ServiceNow

Jill Weber

Aug 29, 2024

Cloud

The rise of total user experience

Jakub Wasilewski

Jul 2, 2024

Meet our experts

Alan Connolly, Global Head – Employee Experience and Digital Workplace, Capgemini

Alan is a visionary leader with a deep passion for collaborating with customers, partners, and industry experts to address complex challenges within the workplace and enterprise service management portfolio. With over 20 years of experience, he combines creativity and analytical prowess to craft comprehensive strategies that align with organizational goals and enhance productivity.

Marta Kisiela is a distinguished expert in Enterprise Service Management (ESM), specializing in Cloud Infrastructure Services. As the Offer Lead for Enterprise Service Management and Future Franchise Services, she excels in guiding customers, partners, and industry leaders in optimizing IT service management. Marta leverages the ServiceNow platform to develop innovative solutions that address complex business challenges, ensuring efficient and effective service delivery.