Skip to Content
Intelligent Customer Interactions ICO
Intelligent Business Operations

Intelligent Customer Interactions

Drive enhanced engagement and loyalty through delivering a frictionless customer experience

Download factsheet928 KB pdf

Deliver enhanced customer experience excellence through frictionless customer interactions

Capgemini’s Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet humancentric experience on behalf of your organization.

Capgemini’s solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive, and frictionless relationship with your customers:

  • A personalized customer experience
  • An omnichannel customer journey
  • An improved Net Promoter Score
  • Enhanced customer engagement
Download our brochure

Research and insights

Innovation Nation

Innovation Nation | Autumn 2021

Expert perspectives

CAPGEMINI AND ZENDESK – MAKING PERSONALIZED CUSTOMER EXPERIENCE A REALITY

MODERNIZING THE CONTACT CENTER – TRANSFORMING CUSTOMER INTERACTIONS

Customer Experience


AUGMENTED SERVICE

Research tells us that consumers happily make additional purchases from a company after a positive customer service experience. We all know that consumers have chosen, recommended…

Read more

About authors

Robert Brillhart

Global Head of Intelligent Customer Operations

Scott Manghillis

Business Transformation Manager
Scott Manghillis helps clients transform their technology into digital, omnichannel, personalized solutions.