Capgemini named a Leader in Gartner’s 2019 Magic Quadrant

Capgemini’s Digital Customer Experience (DCX) expertise brings a wide range of competencies that meaningfully connects our clients to their customers and consumers by better connecting and aligning their data, their systems, their enabling processes, their partner ecosystem and their people to create extraordinary mutual value.

Capgemini named a Leader in Gartner’s 2019 Magic Quadrant for CRM and Customer Experience Implementation Services

We believe it is due to our market presence, above-average growing market share and our track record and dedication on building solutions for large or complex projects that require a combination of capabilities particularly related to customer experience or commerce. This includes skills within business innovation, CRM technical advisory and implementation. Click here for access to the full report.

In the recently published Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, 18 services providers were assessed and analysed according to their ability to execute and completeness of vision.

According to Gartner, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX strategy, business consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and digital design capabilities. They demonstrate strong comparative revenue and growth. They can scale across multiple geographic regions and are consistent in delivering high client satisfaction.”

We believe it is due to our market presence, above-average growing market share and our track record and dedication to building solutions for large or complex projects that require a combination of capabilities particularly related to customer experience or commerce. This includes skills within business innovation, CRM technical advisory and implementation.

Featured Testimonial

Pierre-Yves Glever, Digital Customer Experience Practice Leader at Capgemini.

“We are extremely pleased to be recognized again, by Gartner, as a Leader in CRM and Customer Experience Implementation Services, Worldwide,” said Pierre-Yves Glever, Global Head for Digital Customer Experience at Capgemini. “For Capgemini, a great customer experience means sustainable value for both, our clients and their customers. We are proud to be recognized in the report and believe it validates our ability to innovate for the business, along with our ability to consistently execute projects with quality and transparency. In doing this, we feel that we orchestrate Experience Design, Transformation Consulting, Architecture and Technology integration capabilities - in a strong collaborative mode with our clients.”

Meet Our Customer Experience Expert

Mark Taylor

Expert in Customer Experience Strategy, Digital Customer Experience

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