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Unlock value by leveraging intelligent automation and a digitally augmented workforce.Unlock value by leveraging intelligent automation and a digitally augmented workforce.

Intelligent process automation

Unlock value by leveraging intelligent automation and a digitally augmented workforce.

Our Intelligent Process Automation offer leverages a unique and differentiating approach that encompasses an end-to-end perspective from ideation to production – enabling you to seek guidance on starting an automation journey, scale up operations, enjoy sustainable automation benefits, and pursue capability growth and innovation.

Powered by the “golden triangle” of robotic process automation, artificial intelligence, and smart analytics, our offer transforms your business to deliver increased workforce productivity, enhanced operational efficiency, improved customer satisfaction, increased revenue, and enhanced agility.

Our Data-Powered Operations Transformation (DPOT) approach will help your organization drive actionable insights, enhanced value, and accelerated deployment of the Connected Enterprise through delivering data-powered, AI-enabled, and highly-automated operations.  

By seamlessly orchestrating an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – we help you drive sustainable business outcomes, enhanced value, and continuous innovation across your organization. This enables you to transform your business operations to deliver the Connected Enterprise.

Intelligent process automation

Enabling you to seek guidance on starting an automation journey

A financial services company uses intelligent automation to drive workforce management efficiency

When a North American multinational financial services company decided to expand the scope of its workforce management (WFM) team

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Connect your people with data to drive automation success at scale

Capgemini’s Intelligent Process Automation enhances your business operations with automated, frictionless business processes and a digitally augmented workforce infused with robotic process automation, AI, and smart analytics to deliver an unprecedented level of self-service and end-to-end automation to your organization:

  • 40% reduction in people operations cost
  • 95% reduction in finance transaction time
  • 35% reduction in supply chain forecast error
  • 30% of customer queries automated
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Intelligent process automation

Unlocking value

What we do

Intelligent Process Automation

Build a digitally augmented workforce at scale by leveraging intelligent automation.

Our Intelligent Process Automation solution puts your organization at the heart of all activities, stimulating the erosion of organizational silos around your front, middle, and back- office processes, resulting in the emergence of a new, borderless, highly-automated client-centric organization.
 
This delivers a range of tangible outcomes to your business, including improved quality, increased workforce productivity, enhanced operational efficiency, improved client satisfaction, increased revenue, and enhanced agility.
 

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Data Labeling Services

Deliver data at scale through leveraging frictionless end-to-end data labeling operations.

Our Data Labeling Services leverage a low cost, frictionless data preparation process to deliver a high volume of AI-ready data, created or cleaned, labeled, and augmented with security, privacy, and scale-ready focus. This enables you drive accelerated development and implementation of AI solutions at scale through increased scalability, improved data quality, increased speed, enhanced flexibility, and reduced cost.

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Leader in the Everest Intelligent Process Automation 2024 report

Everest group recognizes Capgemini as a Leader and a Star Performer in Intelligent Process Automation 2024 report

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Leader in Everest’s IPA Solutions Peak Matrix® 2023

Everest Group recognizes Capgemini as a Leader in Intelligent Process Automation (IPA) Solutions Peak Matrix® 2023

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Research and insights

AI and Gen AI in business operations
Capgemini Research Institute

AI and Gen AI in business operations

capgemini-research-institute

Web banner for GenAI PoV - Leveraging the disruptive power of GenAI to transform business operations
Point of view

Generative AI – built for business
Point of view

Standard data labeling expertise is not enough
innovation natioan
Point of view

Process mining – more than just process discovery
Report

Innovation Nation | Automation and the data-powered organization

Expert perspectives

When the entire enterprise is connected and processes are intelligently automated, organizations can innovate and to create lasting, sustainable value and tangible business outcomes.
Data and AI

Connecting intelligent automation and innovation in business

Lalitha Kompella
Oct 5, 2023
Innovation Nation talks to Capgemini’s Lalitha Kompella about how AI, smart analytics, and Generative AI are underpinning intelligent, data-driven, and connected process automation to drive enterprise-wide transformation and enhanced outcomes for our clients.
Enterprise management

Driving enterprise transformation through AI-enabled process automation

Lalitha Kompella
Oct 5, 2023
Business operations, Data and AI

Applied AI – a gamechanger for business operations

Preethi Sankaranarayanan
Oct 5, 2023

Meet our expert

Lalitha Kompella Global Head, Intelligent Automation Practice, Capgemini's Business Services

Lalitha Kompella

Global Head, Intelligent Automation Practice, Capgemini’s Business Services
Lalitha is the Global Head of Capgemini’s Intelligent Automation Practice. In this role, she combines traditional automation technologies with AI, Gen AI and Agentic AI to operationalize an advanced and next-generation intelligent automation solution for Capgemini’s Business Services.
Marek A. Sowa Head of Generative Technologies CoE Capgemini's Business Services

Marek Sowa

Head of Generative Technologies CoE, Capgemini’s Business Services
Marek Sowa leads the Generative Technologies Center of Excellence for Capgemini’s Business Services. He advises clients on intelligent automation strategy and digital transformation, backed by deep expertise in GBS, AI, and innovation – helping him deliver tangible business outcomes to them.