ITIL Expert with operational practice managing Services. Proven Leader with a strong combination of Customer Service, Global Shared Services, Vendor/Supplier/Partner Management at EMEA Level, Continual Service Improvement proficiency, and People Mgmt skillset.
Experienced in planning and implementing operational tools/ process changes to enable service delivery excellence and balance the cost of IT within and outside the organization. Global practice in managing international Teams spread around the globe and strategic Vendors/Suppliers.