Join us at Temenos Community Forum 2025

Like other major industries, financial services are being reshaped by the rapidly evolving generative AI revolution. Banks that embrace this technology benefit from greater operational efficiency and accelerated innovation in product development. Generative AI also enables highly personalized customer experiences, driving satisfaction and long-term loyalty.

We’re excited to announce that this year, Capgemini is a Gold Sponsor of Temenos Community Forum. As a trusted partner—and winner of the 2025 Global Sales Partner Award – we’re proud to take on this important role in shaping the future of banking.

Visit our booth G5 to learn more

When: 20 – 22 May, 2025
Where: Madrid, Spain

Capgemini’s presence

At Capgemini, we harness the most advanced and disruptive technologies to build next-generation banking solutions. Our tailored approach ensures that each client’s unique strategic goals are not only met but exceeded.

Join our experts as they demonstrate how generative AI is redefining banking and wealth management – creating smarter, more adaptive financial ecosystems.

Join our speaking sessions:

Session 1 – Attract, engage, and delight: unlocking growth with AI-enabled personalization 

Thursday, 22 May, 11:45-12:45 CET​

 61% of banking customers handle most or all transactions digitally. Are you adapting to meet the needs of digital consumers?  

The banking landscape is evolving faster than ever. Technology is rapidly transforming operations and customer expectations. At the same time, the growth of alternative payments methods such as digital wallets is transforming the landscape and putting pressure on banks’ traditional revenue streams. 

Capgemini’s banking analysis suggests that banks struggle to convert prospects into customers – and, after conversion, fall short of delighting them. 

Join this session and discover the new approach to creating seamless and interconnected customer journeys. Adopting a flywheel strategy can offer a transformative pathway to strengthen your customer relationships and unlock new revenue streams:   

• Attract: Capture attention in a competitive market.
• Engage: Seamless customer experiences – whether through personalized communication, real-time support, or tailored rewards. 
• Delight: Aspirational, exclusive, and personalized rewards foster long-term loyalty.

Speakers:

• Elias Ghanem, Global Head, Capgemini Research Institute for Financial Services, Capgemini

Session 2 – Enabling innovation and growth in wealth banking

Thursday, 22 May, 15:45-16:45 CET

Join our session to explore wealth management and how we are helping our clients to take advantage of new opportunities, including the increasing focus on mass affluent and generational transfer of wealth. Hear from clients on how they see the changing trends in the wealth market impacting them, and what opportunities they create for their business.

Speakers:

• Elias Ghanem, Global Head, Capgemini Research Institute for Financial Services, Capgemini