Join Capgemini at the 30^th Shared Services and Outsourcing Week conference

#SSOWeek – Making Agentic AI real through intelligent operations

Capgemini is proud to be a Platinum Sponsor at SSON’s 30^th Shared Services and Outsourcing Week (SSOW) conference in Orlando, where the focus is firmly on moving AI from experimentation to execution. As Global Business Services (GBS) organizations face rising expectations for speed, efficiency, and strategic impact, leaders are looking beyond incremental automation toward agentic AI-powered intelligent operations.

At SSOW Orlando 2026, Capgemini will showcase how Agentic AI enables end-to-end, connected operations – helping organizations redesign operating models, augment decision-making, and deliver measurable business outcomes at scale.

Join us to gain practical clarity from how agentic AI is already being applied in GBS and Shared Services – and how you can move beyond incremental automation to lead the next phase of intelligent operations.

Why should you connect with Capgemini at SSOW Orlando 2026?

SSOW Orlando 2026 gives you the opportunity to:

• See agentic AI and intelligent operations in action: Experience how Capgemini is making AI real through practical demos and real-world use cases that drive autonomous execution, smarter decisions, and measurable outcomes across GBS and Shared Services.
• Join our keynote and interactive workshop sessions: Move beyond the AI hype to practical execution as leaders share how Agentic AI is reshaping operating models and enabling transformation at scale.
• Engage with our experts: Connect with Capgemini leaders shaping the future of intelligent operations and discuss how agentic AI can support your transformation priorities.
• Explore real transformation opportunities: Learn how Capgemini helps organizations accelerate outcomes, improve efficiency, and deliver measurable value through agentic AI, automation, and data intelligence.

Visit the Capgemini booth at SSOW Orlando 2026 to see real-world applications of agentic AI in intelligent operations – and what this means for the future of Global Business Services and for you.

Make sure you join our speaking sessions

Capgemini interactive workshop
From automation to autonomy: How GBS leaders are accelerating business value with agentic AI

Date & Time: March 17, 2026 | 10:30 AM – 12:00 PM ET
Venue: [TBC]

As GBS organizations push for faster outcomes and greater strategic impact, traditional automation is no longer enough. Agentic AI marks the shift to autonomous, intelligent systems that proactively manage and coordinate end-to-end services. In this interactive workshop, GBS leaders will explore how to apply agentic AI to build smarter operating models and move from experimentation to measurable business value.

Actionable takeaways:

• Understand why agentic AI is a critical inflection point for GBS transformation,
• Identify where agentic AI delivers the highest value across GBS core functions,
• Learn how to accelerate adoption through governance and workforce readiness,
• Discover how to move from pilots to scalable, measurable business outcomes.

Facilitators:

Capgemini Keynote Session
GBS reimagined – powering the connected enterprise

Date & Time: March 18, 2026 | 9:00 AM – 9:30 AM ET
Venue: Big Idea Stage

A strategic conversation on how Agentic AI is reshaping operating models, talent structures, and enterprise-wide execution. Expect practical perspectives from leaders driving real transformation, not theoretical future visions.

At this session, you will discover:

• How Agentic AI is reshaping GBS operating models from functional silos to capability-driven, connected enterprises,
• What it takes to build adaptive, skills-based organizations that scale AI with strong governance and human-in-the-loop control,
• How leading GBS organizations are translating AI innovation into measurable business and operational outcomes.

Speaker:

Experience agentic AI in action at the Capgemini booth

Visit us at the Capgemini booth to explore how agentic AI enables autonomous operations, intelligent decision-making, and connected enterprise workflows.

*Final AI activation-related details are coming soon.

Meet our experts at the booth and discover how Capgemini is making Agentic AI real for Intelligent Operations – and what that means for you.