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Event

European BizApps Summit 2025

26-28 May 2025 | Düsseldorf, Germany | Booth # 29

Capgemini at European BizApps Summit 2025

Microsoft and Capgemini are bringing a different path to enterprise generative and agentic AI, a different mindset, and a different skill set to your business needs, to accelerate the pace and impact of migration and transformation projects.

To make a significant impact in your industry and business, you need partners who can help you to deliver rapidly but also think differently. While it may seem challenging, it’s entirely achievable.

Our mission is to empower you to stop imitating and start differentiating. Because ultimately different wins.

Capgemini, as a Microsoft partner, works towards helping companies leverage these technologies, supercharge them, and align them with individual business goals. This enables organizations to progress further and faster.

Having partnered with Microsoft for over 20 years, our relationship is stronger than ever. We combine Microsoft’s versatile offerings like Business Applications, Azure, and M365 with our extensive expertise to help organizations improve customer and employee experience, allowing them to reap immediate benefits and prepare for future challenges.

Sessions: Stories that inspire

Room 7A+B, 9:00 am – 5:00 pm on Monday, May 26

The Power Platform allows significant room for expansion in case developers are required to step in to add more complexity to whatever has been built by non-developers! This tutorial is intended for developers to learn more about how to expand the platform and add more complexity to their workflows and apps.


Speaker:

  • Claire Edgson

Room 5, 12:00 pm – 12:50 pm on Tuesday, May 27

While Copilot Agents are the cutting edge of innovation in modern work, Dataverse has already established itself as a leading component of business applications strategies worldwide. We’ll demonstrate how to build a sustainable and secure framework, with sensitive data accounted for and proper guardrails in place.


Speaker:

  • Claire Edgson

Room 6, 3:30 pm – 4:20 pm on Tuesday, May 27

When enterprise projects grow, so does the chaos—unless you’ve got a solid governance plan! In this session, we’ll dive into real-world examples of how to effectively manage and govern large-scale projects on the Power Platform and Dynamics. We’ll share battle-tested strategies that work in the real world!


Speaker:

  • Peter Ruiter

Room 5, 4:50 pm – 5:40 pm on Tuesday, May 27

Understanding how to effectively manage these environments within the Power Platform is essential for implementing ALM best practices and ensuring success. This session will cover configuring environments for data isolation and understanding the role of managed environments.


Speaker:

  • Feline Parein

Room 8, 5:50 pm – 6:40 pm on Tuesday, May 27

Do you wonder if the Power Platform is too basic when compared with building solutions using traditional tech stacks? In this session, you’ll hear from a professional developer with over 20 years’ experience became a Power Platform Solution Architect, while still utilising their professional developer skills.


Speaker:

  • Keith Atherton

Room 7A, 10:20 am – 11:10 am on Wednesday, May 28

Power Automate has become a mainstream tool for automating workflows, enabling many to enhance efficiency by simplifying routine tasks and complex processes. This interactive session will equip developers, IT professionals, and advanced users with essential knowledge and tools for mastering error handling and troubleshooting within Power Automate flows.


Speaker:

  • Ahmad Najjar

Room 6, 11:20 am – 12:10 pm on Wednesday, May 28

Microsoft Fabric can ingest, transform, store and then let the business analyse the data to make those important data driven decisions. The toolset includes ways to orchestrate and schedule the data journey from raw to a conformed layer and onto a reporting layer. This is a fun filled demo-rich session from experts in the Microsoft Fabric and Power Platform stack.


Speaker:

  • Claire Edgson

Room 7B, 11:20 am – 12:10 pm on Wednesday, May 28

Think building a customer contact center is a long, complicated process? Think again! In this action-packed, one-hour session, we’re going to build a fully functioning contact center using Dynamics – and we promise to do it without breaking a sweat. Bring your energy, your creativity, and maybe a coffee as we race against the clock to prove that building a contact center can be fun!


Speaker:

  • Peter Ruiter

Room 5, 2:50 pm – 3:40 pm on Wednesday, May 28

Ever wanted to build a bot that can talk, chat, and even tell jokes better than your friends? Well, now you can! In this fun-filled session, we’ll dive into the world of voice bots using Copilot Studio. From setting up your bot to making it sound like your favorite movie character, you’ll learn everything. You’ll leave this session with a bot that’s ready to chat up a storm!


Speaker:

  • Peter Ruiter

Expert perspectives

Customer experience, Data and AI

Boosting CX and agent productivity with Microsoft Copilot

Chandramouli Venkatesan
Jun 26, 2024
Cloud, Data and AI

Elevating customer experiences with Microsoft AI

Paul Harrison
Oct 24, 2024
Data and AI

The rise of autonomous AI agents and the challenges

Pascal Brier
Oct 2, 2024

Meet our experts

Paul Harrison

Head of Microsoft Digital Customer Experience, Europe
Paul is a business leader who enables clients to reap maximum benefit from innovative yet pragmatic solutions across the breadth of the Microsoft platform. He works with global clients to drive business value and growth and empower customers and employees alike. He is a champion of using technology for good and driving positive change in our communities and the environment.

Claire Edgson

Microsoft Digital Customer Experience CTO
Claire is a Microsoft Fast Track Recognised Architect. She has 30+ years experience in Data Analytics, Infrastructure and Integration Architecture. 20+ years of Microsoft Business Applications and Azure, including SharePoint, Microsoft 365, Dynamics 365CE, FO & HR. Business experience as IT Manager and IT Director allows Claire to work closely with customer IT teams and understand their pain through transformation programs.

Peter Ruiter

Solution Architect Digital Customer Experience Microsoft MVP on Customer Service & Power Platform
Peter is a technical Solution Architect with more than 10 years of experience on Dynamics and the Power Platform. He has a deep understanding of Azure, integrations, DevOps and governance. He is on the forefront of Generative AI applications within the Customer Service space. With his pragmatic approach he is able to transform complex problems into simple solutions.

Feline Parein

Power Platform Lead
Feline is a consultant with a big focus on all things Microsoft. She’s a certified Power Platform consultant and has hands-on experience with setting up enterprise-level applications and processes within the Power Platform.

Keith Atherton

Managing Solution Architect
Keith is a Versatile Microsoft certified solution architect with over 20 years’ international experience of leading and developing software solutions in permanent and contract roles for sectors including finance, legal, construction, game development, retail, healthcare, travel, and charity.

Ahmad Najjar

Managing Solution Architect
Ahmad is a Solution Lead Architect with over 20 years of experience in the technology field. He is a Microsoft FastTrack Recognized Solution Architect (FTRSA), MCT, and MVP and has a proven track record of designing and implementing solutions across Microsoft’s key platforms. His expertise allows him to deliver tailored, innovative solutions.

Robert Höck

Microsoft CX Offering Lead Germany
Robert is a dynamic leader with a strong emphasis on generating tangible value for his clients. His leadership and mentoring skills have consistently inspired and developed talent within his organizations. With expertise across all CRM domains, Robert has a particular specialization in Customer Service and Field Service.