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Client story

Capgemini takes logistics solution provider to next level

Client: HOYER GmbH Internationale Fachspedition
Region: Headquarter Germany, Europe
Industry: Global liquid bulk logistics

The global logistics provider worked with Capgemini to successfully implement a serverless and cloud-native customer portal by leveraging a user-centric approach and agile methodology

Client Challenge: HOYER wanted to amplify its business model to a more customer-centric approach and embark on a cloud journey to improve efficiency.
Solution: Working collaboratively, HOYER and Capgemini created a holistic customer platform and main digital touchpoint run on smaller, maintainable services from Microsoft Azure.

  • HOYER gains competitive edge with customer portal for digital logistics and customer self-services
  • The cloud-based platform is integrated into connected systems and easy to maintain and scale
  • Continuously shaping the product to market needs leads to a deeper client intimacy and new ways of collaboration

A vision for the digital era

HOYER, an independent family-owned company since 1946, is one of the leading liquid bulk logistics service providers worldwide. As a specialist HOYER possesses comprehensive know-how in the supply of holistic services, and a special proximity to customers. Comprehensive solutions are developed and implemented in European and worldwide bulk logistics, especially for the chemicals, foodstuffs, gas and mineral oil sectors. Employees and representative offices at locations on five continents support customers to be even more successful with well thought-out logistics solutions in their respective markets. HOYER has at its disposal trucks, road tankers, IBCs, tank containers and numerous logistics installations with depots, cleaning sites and workshops.

As a company built on tradition and a reputation for high-quality service, HOYER continues to develop its portfolio of intelligent logistics solutions. The global logistics provider places the customer at the core of its business model. HOYER therefore wanted to introduce innovative digital touchpoints to further strengthen customer outreach.

Through this digital-first approach, HOYER could further improve efficiency and customer communication. By transforming its application landscape into cloud-based services, HOYER further intended to achieve more flexibility and future scalability to support its ambitions for even higher customer satisfaction. Therefore, the organization decided to embark on a cloud journey with Capgemini as an expert partner who offered support through agile methodologies.

Microsoft Azure lays foundation for customer-first strategy

HOYER and Capgemini implemented a serverless and cloud-native customer portal run on Microsoft Azure. This served as a Minimum Marketable Product (MMP) to prove the hyperscaler was the way to go in the future before moving forward. In addition, the team conducted several remote design sprints as well as an accompanying discovery phase with a special focus on the requirements for a seamless customer journey (UX/UI). The partners also built and integrated the platform into several surrounding systems, thereby creating the environment for a real end-to-end solution.

Applying agile methodologies and other modern collaboration models helped HOYER and Capgemini stay flexible.

“Throughout our collaboration with Capgemini, we focused on delivering the best possible value to our customers through digital innovation. The result is a user-friendly platform based on Microsoft Azure that can expand and grow with us as we pursue our ambitions in smart logistics services.”

Charlotte Fischer
Senior Manager, Digital Solutions at the HOYER Group

Co-creation unlocks new possibilities

The development of the cloud platform signifies the shift from a ideate-create-validate to a build-measure-learn style of working. The agile implementation resulted in a useable, integrated, and easily maintainable product and shows that HOYER plays an active part in the logistic industry’s digital transformation.

Working as one team, HOYER and Capgemini will continue to pursue several topics that arose from the customer portal product ideation, creation and development. The partners’ close creative collaboration will fuel further innovation as they set new benchmarks for the customer experience in the logistics industry.