HFS Research recognizes Capgemini as a Market Leader in its HFS Horizons: F&A Services-as-Software™, 2026 report

As finance shifts from labor-led delivery toward AI-enabled, outcome-led services, organizations increasingly need partners that can connect finance transformation, technology, and operations. In its HFS Horizons: F&A Services-as-Software™, 2026 report, HFS Research recognizes Capgemini as a Horizon 3 Market Leader for its ability to help organizations move toward more intelligent, software-like finance operations.

The HFS report recognizes Capgemini’s approach to bringing finance transformation, technology, and operations together as the F&A market moves toward Services-as-Software™ – a model in which finance capabilities become increasingly configurable, AI-enabled, and outcome-oriented rather than being primarily tied to labor and effort.

The combination of Capgemini and WNS strengthens this proposition through deeper finance process and industry expertise, alongside Capgemini’s technology, transformation, and integration capabilities. Together, these capabilities support the shift from traditional F&A delivery toward intelligent operations that combine people, data, platforms, and AI to deliver business outcomes.

This evolution reflects a wider change identified by HFS across the F&A market. More than 80% of the providers evaluated now cite AI-enabled operations and finance data foundations, making technology increasingly a baseline capability. HFS finds that differentiation is shifting toward the outcomes providers can own and deliver, with 86% of client references identifying AI in finance as a top priority for the next 12 to 18 months.

Capgemini builds on its established finance transformation capabilities and experience in outcome-led delivery to help organizations move beyond functional efficiency. Its approach brings together finance domain expertise, consulting, technology transformation, intelligent operations, and AI to help CFO organizations improve areas such as working capital, productivity, control, and business performance.

The recognition also builds on Capgemini’s previous Horizon 3 Market Leader placement in HFS Research’s F&A study. In the previous report, HFS highlighted Capgemini’s focus on client value and business outcomes, including its frameworks for linking finance transformation to revenue, cost improvement, working capital, risk and compliance, sustainability, and workforce outcomes.

“Capgemini is redrawing the traditional boundaries between finance transformation, technology, and operations. WNS adds the process and industry depth to make that model more powerful, particularly as F&A shifts from labor-led delivery toward AI-enabled, outcome-led services.”

Ashish Chaturvedi, Executive research leader, HFS Research

Learn how Capgemini’s Intelligent Finance Operations help organizations transform finance by combining deep domain expertise, intelligent automation, AI, data, and technology to drive more connected, efficient, and outcome-led operations.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.
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