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Artificial intelligence
GovTech can help governments become more efficient, transparent and sustainable. But its potential extends far beyond digitizing processes to redefining the future of government – including the contract with citizens.
At Capgemini, we have partnered with the Forum to help governments make this shift and find new ways of creating value for society. By taking part in joint research and thought leadership projects, and facilitating connections in the GovTech ecosystem, we are helping governments navigate an ever-evolving landscape. So they can use technology to overcome their challenges, informed by a global network of experts and peers.
Our new report shares a systematic, evidence-based approach for identifying where to start with agentic AI – so governments can move from experimentation to scalable public value.
Helping governments take a strategic approach to agentic AI
Real solutions, for the real world. Together, with partners in every sector, we are making the promise of the age of intelligence real.
In the midst of growing technological convergence, where hybrid AI meets R&D and design meets data, we believe intelligent collaboration will deliver true impact and value for all.
When digital meets physical, when Gen AI meets creativity, and when sustainability meets scalability, you can truly unlock the value of tech for your business.
The future of industry will be more intelligent, efficient, sustainable, and resilient.
The GGTC brings together a global network of experts and practitioners to speed up the digital transformation of governments by informing and inspiring GovTech agendas worldwide. A first-of-its-kind initiative, it was officially launched by the Forum and GovTech Campus Deutschland in October 2024.
The GGTC creates a space where public sector organizations and GovTech providers can collaborate and innovate. It gives governments access to actionable tools, solutions and best practices for modernizing the way they work. By learning from existing use cases, and using proven technology, they can improve the quality and accessibility of their public services.
Rather than automating individual tasks, agentic AI coordinates repetitive, multi-step processes end to end. This gives governments the potential to automate entire workflows, even those spanning departments or agencies.
Agentic AI is an emerging technology. Governments have not yet applied it at scale, but they are using it in specific areas with good results.
The key is to implement agentic AI gradually, beginning with high-readiness areas and using the capability and knowledge from those deployments to expand incrementally. Making Agentic AI Work for Government: A Readiness Framework provides a systematic, evidence-based approach for identifying the workflows with highest potential for public value and the lowest risk.
