Upskilling your people for the age of the machine

Report shows Upskilling is integral to Automation’s success

Although automation offers incredible benefits, such as improvements in quality, operational efficiency, and incremental revenue, the new report by the Capgemini Research Institute entitled ‘Upskilling your people for the age of the machine’ reveals that upskilling your workforce can unlock the full productivity potential of automation.

The report surveyed 800 senior executives (at director level or above) and 1,200 employees, in supervisory and non-supervisory roles, and found that organizations with high automation maturity as well as advanced upskilling programs can expect to save 270 million dollars more than those with the same level of automation maturity but where upskilling at scale is absent.

It also found that organizations with full-scale upskilling initiatives report greater success with automation. Forty-three percent of them experience good progress at the midway point compared to 24% of organizations without full-scale initiatives.

It’s not only about applying the right technology to the right processes; equal focus must be given to an organization’s people and this balance can be achieved with large-scale upskilling that boosts employee morale and output.

The report offers key considerations in designing and implementing a successful upskilling strategy to equip a workforce to deal with automation-driven change:

  • Assess your technology investments and the extent of their impact on the workforce
  • Define the skills you need and when you need them
  • Make upskilling a win-win for people and the organization
  • Enable leaders to communicate effectively and manage change
  • Align learning to organizational strategy

To find out more about how upskilling can unleash automation’s full potential for your business download the report.

Report – Upskilling your...

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Infographic – Upskilling...

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Sound Bites

Eberhard Schroder, HR Operations Management Director at ZF Friedrichshafen

Our organization’s main focus is to retain and skill the workforce which is already on board and not make them redundant owing to automation. We very much value the internal knowledge and network that people build working with the company for years.

Andrew Murphy, CIO at John Lewis Partnership

It has never been an acceptable outcome for us to simply displace human labor in favor of technology. Our strategy has been to not just save money, but also to follow a sustainable employment model in the face of the inevitability of significant digitalization of the workplace. It’s a journey that we navigate together with the workforce via upskilling, people movements, continuous interaction between senior leaders and the workforce.

Wendy Murphy, Human Resources Senior Director at LinkedIn

Soft digital skills are required across all levels, especially the ability to learn and to be agile. Both attributes combined are hugely important in terms of making strides forward in the digital world. We do not know what the future looks like, therefore, having people who have the resilience and ability to shift from one thing to another with ease and learn constantly to help the business progress, is immensely important.

Key Takeaways


of senior executives communicate with their workforce on organizations’ automation initiatives


of senior executives communicate about upskilling initiatives


of senior executives communicate on upcoming roles and shifting job families