Agentic AI

Unlocking business value with agentic AI

For years, enterprises have talked about AI’s potential.

In 2026, we are finally seeing what it looks like when that potential becomes real: systemic, operational, and truly transformative. The conversation has shifted from “What can AI do?” to “How do we industrialize it responsibly, at pace, and across the entire enterprise ?”

Fundamentally, AI is now an ecosystem, not a single tool. It is embedded in decisions, workflows, customer interactions, and increasingly in the physical world. And that shift creates a central tension that every enterprise must now resolve.

Enterprise AI has evolved rapidly

Success rates have risen from 5% to 14%, with enterprises seeing 1.7× ROI on average on first use-case deployments, with compounding ROI on subsequent use cases. This is the year organizations separate experimentation from execution.

But execution in 2026 looks different from what most organizations planned for. Agents are now proliferating across the enterprise in three forms: custom-built agents, co-pilots embedded in existing workflows, and agents native to SaaS platforms. This isn’t centralized deployment; it is organic, spread across every team, process, and application.

The advantage belongs to the early industrializers. Is your organization an early bird?

News and offers

    Capgemini invests to scale enterprise AI

    Our investment in OpenAI Deployment Company accelerates enterprise AI adoption and embeds AI into core business workflows

    Capgemini RAISE™ – Reliable AI Solution Engineering

    Make AI real with enterprise-grade agentic AI

    Agentic AI for Enterprise by Capgemini

    Empower your enterprise with agentic AI-driven transformation.

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      Meet our expert

      A bald man dressed in a black shirt and jacket poses, exuding a polished and sophisticated look.

      Craig Suckling

      Chief AI Officer, Europe
      Craig is the Chief AI Officer for Capgemini Insights & Data, Europe. Before joining Capgemini, Craig was Chief Data Officer for the UK Government, accountable for the Government’s strategy and change agenda for data and AI, and he was also the global head of Data and AI strategy for Amazon Web Services. Craig has also held numerous roles as a private sector CDO, startup founder and advisory board member. He featured in the top 100 data and AI leaders in Europe in 2020-2025, and the top 100 global data and AI leaders in 2024.