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life insurance trends
Digital transformation

Top trends in life insurance 2023

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Drivers, opportunities, and risks shaping the life insurance industry in 2023

Life insurance reinvention will continue in 2023 as the industry aims to ensure ongoing relevancy. Pushed by current geopolitical and financial challenges, life insurers remain hyper-focused on system modernization, digital transformation, and innovation to boost customer centricity.

Moreover, worldwide risk awareness sparked by the pandemic has encouraged carriers to personalize solutions and focus on bettering customer lives through financial wellness. We also anticipate firms to continue to invest in intelligent automation, omnichannel distribution, and cloud solutions.

Read Capgemini’s report, Top Trends in Life Insurance 2023, to learn about tactical and strategic initiatives carriers are undertaking to ensure profitable growth and future readiness.

Meet our experts

Shane Cassidy

Insurance Business Unit Leader
Shane Cassidy is the head of Capgemini’s Global Insurance Business Unit. Shane has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address the market evolution.
Samantha Chow

Samantha Chow

Global Life and Annuity Sector Leader
Samantha Chow is an expert in the global life, annuity, and benefits markets and has 25 years of experience. She has deep expertise in driving the growth of enterprise-wide capabilities that facilitate transformational and cultural change, focusing on customer experience, operational efficiency, legacy modernization, and innovation to support competitive advancement
Aruna Mahesh

Aruna Mahesh

Insurance Consulting and Innovation Leader
Aruna is business leader with 23+ years of experience responsible for domain and innovation. She comes with a deep domain insurance experience encompassing core platform development, leading strategic transformation as a CTO advisor and building propositions for insurance carriers.

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