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Financial services

Top trends in life insurance 2023

Drivers, opportunities, and risks shaping the life insurance industry in 2023

Life insurance reinvention will continue in 2023 as the industry aims to ensure ongoing relevancy. Pushed by current geopolitical and financial challenges, life insurers remain hyper-focused on system modernization, digital transformation, and innovation to boost customer centricity.

Moreover, worldwide risk awareness sparked by the pandemic has encouraged carriers to personalize solutions and focus on bettering customer lives through financial wellness. We also anticipate firms to continue to invest in intelligent automation, omnichannel distribution, and cloud solutions.

Read Capgemini’s report, Top Trends in Life Insurance 2023, to learn about tactical and strategic initiatives carriers are undertaking to ensure profitable growth and future readiness.

Meet our experts

Shane Cassidy

Executive Vice President, Financial Services; Insurance Business Unit Leader, Capgemini Financial Services
Shane is executive vice president and head of Capgemini’s Global Insurance Business Unit. He has been at the forefront of digital disruption and innovation for two decades, identifying and developing solutions to address market trends.

Samantha Chow

Global Head, Life Insurance, Annuities, and Benefits Leader, Capgemini Financial Services
Samantha has over 20 years of experience in the L&A and A&H industries working for carriers in positions across the value chain, evaluating technology and consulting as an industry analyst, and leading the technology roadmap for policy administration systems.

Aruna Mahesh

Insurance Consulting and Innovation Leader

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