Global Business Services (GBS) is entering a new era. No longer viewed solely as a cost-efficient shared services engine, GBS is increasingly expected to enable enterprise growth, reduce risk, improve working capital performance, and deliver actionable, data-driven insights across the enterprise.

As cost efficiency becomes table stakes, leading organizations are evolving GBS into a strategic, AI-powered value orchestrator.

This shift is expanding the mandate of GBS beyond traditional back-office operations into end-to-end enterprise value streams spanning finance, supply chain, sales, marketing, and customer operations. Expectations have fundamentally shifted, with GBS now increasingly accountable for enterprise-wide, Board-level business outcomes including revenue growth, working capital management, and faster time to market.

The paper explores how AI-powered GBS organizations are becoming intelligent hubs that connect data, processes, technology, and decision-making across the enterprise. It also examines how BlackLine’s Agentic Financial Operations platform supports this evolution through continuous orchestration, embedded AI, and real-time operational insights – helping organizations move beyond task automation toward enterprise-wide value creation and Board-relevant business impact.

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To learn more, contact Capgemini’s Business Services at businessservices.global@capgemini.com